Quality Assurance Data

Victor Kahn

Email: *********@********.***

Address: ** ******* ** *** **

City: Roslyn Heights

State: NY

Zip: 11577

Country: USA

Phone: 516-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

VICTOR KAHN

11 Edward Street, Apt 3D, Roslyn Heights, NY 11577; 516-***-****, ********@*****.***

SUMMARY STATEMENT

Expert data management analyst with over 12 years of experience solving data integrity issues and performing technical upgrades to support retail businesses. Foster outstanding client relationships with major retailers including: Equinox Fitness, Benetton, Elie Tahari, Hershey's and Theory.

Systems Expertise: OS/2, Windows XP, UNIX environment, Microsoft Office, MySQL, and Coalition.

EXPERIENCE

Retail Data Services Lead

KligerWeiss Infosystems

April 1999 - Present (13 years 11 months)Port Washington, NY

Work in OS/2, Windows 2000, Windows XP, and UNIX environment.

Work with Microsoft Word, Microsoft Excel, & MySQL

Troubleshoot Point Of Sale Data Issues

Data Integrity- check data for accuracy and completeness.

Team Lead of Sales Audit Team

Assist in manual retrieval of incomplete/missing data.

Adjust incorrect data contained in retrieved files.

Assist in fraud investigations.

Work with other departments, in troubleshooting/correcting data issues, that are reported by clients.

Investigating/Determining Root Cause for POS related data integrity issues

KligerWeiss Infosystems, Port Washington, NY April 1999 - Present

Senior Help Desk Technician

* Lead technical analyst managing hardware and software databases for cash registers for multiple retailer companies. Responsibilities include:

o Performing hardware and network installations and routine product upgrades

o Training and advising clients on product usage, best practices and reducing deficiencies

* Responsible for conducting Quality Assurance tests on client's databases including:

o Test changes in test environment

o Distributing changes to the client's system

o Ensure upgrades are operational, efficient and accurate

* Troubleshoot and provide clients with actionable solutions for routine database questions and issues

o Access registers using remote systems capabilities (KopyKat, HyperAccess5, PC Anywhere)

* Manage client relationships for retailers including: Equinox Fitness, Benetton, Elie Tahari, Hershey's, Theory, John Lobb, Tom Ford, Dylan's Candy Bar and Rugged Bear

Beacon Pharmacy, Port Washington, NY July 1985 - March 1999

Assistant Manager

* Responsible for managing Pediatric Care and Health & Beauty Aids departments

* Conducted technical maintenance including: backing up store computer files, loading programs and files and resetting hardware

EDUCATION

* New York Institute of Technology, Bachelor of Fine Arts in Communications Arts, 1994

* Nassau Community College, Associate of Arts, 1991

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