Customer Service Sales
Resume:
Alicia Gomez
Email: *********@********.***
Address: ***** ********** *****
City: Temecula
State: CA
Zip: 92591
Country: USA
Phone: 951-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Alicia Gomez
30341 Tradewater Ct., Temecula, CA 92591
*********@*****.***
FOOD SERVICE & OPERATIONS MANAGEMENT
Qualifications
Passion for Food Service with an Emphasis on Customer Service and FOH Leadership
17+ Years experience in Restaurant Management
Specialist in Team Building and Culture to Reduce Turnover
Experience in inventory control systems, their development and application
Experience in labor control systems, their development and application
Experience in cost control systems and to run on an as-needed only/entrepreneurial application
15+ Years Owner/Operator
Professional Experience
General Manager-Camp Pendleton Operations-Sizzler USA
Culver City, CA
Mission Viejo, CA
Camp Pendelton Courtyard Program
Responsible for all aspects of Sizzler`s Operations on Camp Pendleton
Sales Projections and budgeting, banking and commission reporting
Inventory Management-reporting and analysis, purchasing and purveyor communication, accounts payable and receivable, transfers, invoice management.
Team Management- Team leadership, training/development, payroll and labor scheduling to budget/operational needs, orientations including harassment and food safety emphasis, team evaluations.
Communication with Corporate Team-P&L management and analysis, week/period reporting and analysis of operation, daily communication with End of Day report utilization.
Marketing- Local and community marketing through traditional and nontraditional(online) media, community events such as school functions, catering events, concerts, mud run, boxing matches, etc.
Managed R&D operations for two POS Systems through training, implementation, utilization and reporting to Sizzler Ops.
Use of Word, Menulink, Aloha, Excel, Email and mobile applications.
Managed Safety and Sanitation Programs-Food handling certification of Crew, ServSafe Certified, daily and weekly cleaning lists, permitting and licensing renewal and posting. Promoted a safe and friendly work environment.
Managed Maintenance Programs of Equipment-logged routine service and preventive maintenance activities. Coordinated repairs and site improvements.
October 2011 -January 2013
Puerto Nuevo Mexican Food-Murrieta, CA 92563
Restaurant Owner Operator
July 1997-Sept. 2012
Oversaw the daily operations, weekly staff scheduling, food and beverage inventory control, audit and purchasing. Developed menu through costing and analysis, accounts payable and receivable. Catering and delivery operation.
Developed and maintained a high level of daily, interactive customer service. Our goal was to have every guest greeted and treated with an inviting and personal experience and to leave fully satisfied.
Accomplishments:
Purchased Restaurant in 1997
Introduced a new mix of great menu offerings at competitive prices.
Increased initial sales by 100%
Provided personal catering experience and remodeled decor to stay competitive. Through this, solid operations and a high level of guest experiences resulted in a 300% sales increase in 2001.
Trained staff and managed by example to deliver consistent products and services while practicing teamwork and respect. Resulted in minimal staff turnover and long term team members.
Purchased, maintained and repaired restaurant equipment and systems.
Established high functioning relationships with purveyors
Education
H.S. Diploma Garden Grove High School, Garden Grove, CA
English-Primary Language-Fluent in Spanish
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