Customer Service Sales Manager
Resume:
R SUM S
Sample R sum - Finance Sample R sum - Accounting
JOE SAMPLE
*** ******, *********, ** *****
Jon Doe
*******@********.***
****@********.***
Current Address Permanent Address
CAREER OBJECTIVE
123 Green Street 45678 Anystreet
To obtain a full-time position in finance.
Champaign, IL 61820 Anytown, IL 60001
EDUCATION
University of Illinois at Urbana-Champaign
OBJECTIVE To obtain a full-time position that utilizes communication, analytical, and
Bachelor of Science in Finance, May 2012
leadership skills in the accounting industry
Cumulative GPA: 3.7/4.0
Dean s List
EDUCATION University of Illinois at Urbana-Champaign
International Business Immersion Program Summer 2010
Master of Accounting Science May 2012
Attended a variety of classes, toured companies, and visited government agencies
Bachelor of Science in Accountancy May 2011
in Europe.
Cumulative GPA: 3.4/4.0
Studied the challenges many companies and government agencies face while
operating in the new European Union.
EXPERIENCE Deloitte, LLP Chicago, IL
Audit Intern January 2011 April 2011
WORK EXPERIENCE
Tested and audited cash for clients
Smith Barney Northbrook, Illinois Summers 2010 2011, Winter 2010
Prepared benefit plan worksheets
Intern, Assistant to the Sales Manager
Priced, referenced, and filed audit reports for client portfolios
Assisted with financial planning by analyzing clients current investments, income,
Researched accounting practices for client s quarterly filing
liabilities, and risk tolerances to provide advice on how to allocate their assets
Researched and analyzed stocks, bonds, annuities, and REITs using Bloomberg
University of Illinois-Accountancy Department Champaign, IL
terminal, MorningStar, Smith Barney Radio, and others
Student Assistant August 2010 December 2010
Assisted the Sales Manager in recommending and analyzing various products to
Researched and developed questions for interviews with intra-department
customers and other Financial Consultants
professors
Managed databases by organizing customer data to provide Financial Consults the
Interviewed and established relationships with university professors
ability to perform filters, set-up call cycles, and analyze clients
Created visual and audio media used in Accountancy 202 lectures
Created Microsoft Excel sheets, PowerPoint presentations, and assisted with
technology
University of Illinois Foundation Champaign, IL
Student Development Representative June 2009 September 2010
Hedge Fund Partners Northbrook, Illinois Summer 2009
Developed and maintained existing alumni relations
Intern
Trained new employees on computer system
Assisted in development of hedge fund investment strategies by testing strategies
Updated and maintained alumni information on computer system
and providing managers with statistics including return and risk
Organized and facilitated contact information about university campaigns
Managed hedge fund data and provided managers with current balances and positions
LEADERSHIP Alpha Kappa Psi (Professional Business Fraternity) Spring 2008 Present
HONORS & ACTIVITIES
Mentor/Mentee Chair (Spring 2009)
Johnson & Johnson Case Study
Implemented relationships for upperclassmen to mentor underclassmen
Worked with a group of six students to determine if a product should be introduced
Provided social and professional settings to initiate mentoring activities
in a foreign market
Organized r sum workshops
Analyzed to see if the product would be profitable, then provided a marketing
Pledge Coordinator (Fall 2008)
strategy and insight on how the product should be delivered into the market
Organized social events to integrate thirty pledges into the organization
Presented the results to a panel of Johnson & Johnson management and University
Planned and implemented bi-weekly activities for over 100 members
of Illinois Professors.
Acted as liaison between pledge and active members
Finished second place out of six teams
Zeta Beta Tau Fraternity, Assistant Secretary, Assistant Treasurer
HONORS National Society of Collegiate Scholars Phi Eta Sigma Honor Society
Analyzed current financial status, and presented to executive board
Dean s List
Beta Gamma Sigma Honors Society
Alpha Lambda Delta National Honors Society
Phi Eta Sigma National Honors Society
Sample R sum - Marketing Internship Freshman R sum
Mike Jones
Mary Smith ********@********.***
Temporary Address: Permanent Address:
*****@********.***
123 Green Street 456 Anystreet
123.456.7890
Champaign, IL 61821 Anytown, IL 60001
Campus Address: Home Address:
123 Busey Apt. 1 123 My Street Drive
Urbana, Illinois 61801 Anytown, Illinois 60010
OBJECTIVE To obtain a summer 2012 internship that utilizes communication, analytical, and
leadership skills in the accounting industry
OBJECTIVE:
To obtain a summer 2012 internship in marketing utilizing strong time management and
EDUCATION University of Illinois at Urbana-Champaign Expected Graduation: May 2015
creative approaches.
Bachelor of Science in Accountancy
GPA: 3.4/4.0 [after Fall Semester grades are posted]
EDUCATION:
University of Illinois at Urbana-Champaign
Central High School Anytown, IL
Bachelor of Science in Marketing Expected Graduation Date: May 2013
GPA: 3.9/4.0 Graduated: May 2011
GPA 3.2/4.0
Class Rank: 5th out of 300
Lakeland College, Mattoon, Illinois
EXPERIENCE Mom and Pop Business Anytown, IL
Associates Degree May 2010
Administrative Assistant Summer 2011
GPA 3.7/4.0
Managed administrative needs of ten full-time employees by writing professional
correspondence, taking messages and recording the minutes of all staff meetings
EMPLOYMENT:
Answered phone calls as first point of contact between public and the organization
Server/Waitress, Office II, Champaign, IL 03/11 Present
Maintained records and files in an orderly and systematic manner
Handle customer requests and maintain customer satisfaction
Compute customer bills Hometown Restaurant Anytown, IL
Initiate relationships with regular customers in order to meet their needs Wait Staff May 2009 May 2010
Provided outstanding customer service to over 70 customers per shift by promptly
Intern, Walgreen s Accounting- Accounts Receivable, Danville, IL 5/10 08/10 and 12/09 01/10 taking orders, accurately calculating bills and frequently answering questions about
Reconciled statements to look for evidence of payment dining options
Analyzed and adjusted direct deposit slips via computer Utilized independent judgment and analytical ability to anticipate and solve prob-
lems, improving operation speed by 20% and increasing revenue by 10%
Intern, Vermilion County State s Attorney s Office, Danville, IL 05/09 08/10 Developed strong interpersonal skills by building trust with co-workers and managers
Worked closely under the State s Attorney with legal issues
Documented plea bargains from police reports LEADERSHIP Key Club Anytown, IL
Observed how the law system works in all aspects President September 2010 June 2011
Mediated truant minors to present cases to the judge Planned and led meetings with 25 student members by creating the agenda, manag-
ing discussion flow and achieving group consensus
Sales Clerk, FinishLine, Danville, IL 04/08 08/08 Created year-long goals and successfully achieved 100% of goals through rigorous
Conducted sales transactions with customers, including returns and exchanges planning and delegation to team members
Screened detailed inventory to keep it current Worked with school administration to ensure compliance with governing regulations
Boy Scouts Anytown, IL
SKILLS:
Eagle Scout, Assisstant Troop Leader September 2008 August 2010
Proficient with Access, Excel, PowerPoint, Visual Basic, Microsoft Word, Word Perfect,
Led troop of fifteen boy scouts on a five-day hike through the Rocky Mountains
Microsoft Works, Adobe Programs
Organized transportation, purchased trip supplies, collected and counted fees, taught
valuable camping skills and resolved conflict among group members through suc-
ACTIVITIES:
cessful mediation
Volunteer Basketball Coach, Boys & Girls Club
Phi Theta Kappa Member, Illinois Leadership Academy
HONORS & National Honor Society
Academic All-American, Hospital Volunteer, Hospice Floor
ACTIVITIES National Merit Scholar
American Marketing Association, University Partners Project
Habitat for Humanity, volunteer
R SUM S
Mercy Nursing Home, volunteer
University of Illinois Marching Band, Flute Corp member
Church handbell choir, member
Central High School Baseball Team, starting pitcher
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