Customer Service Quality Assurance
Resume:
Experienced Network Administrator and Web Developer graduating April 2012
Karanvir Kang's Resume
Karanvir Kang
abqrf1@r.postjobfree.com
/
http://ca.linkedin.com/in/karanvirkangObjective
To obtain a rewarding position in the field of IT and coordinate with a team of highly experienced professionals for my personal as well as corporate growh
Experience
Customer Service Associate (Co-op Student) in Business Process Outsourcing
April 2008 ~ Sept 2008 Tata Business Support Services Mohali, Punjab, India
Duties included answering customer queries, technical problem solving and providing detailed information on new products.Provided support to the sales team, ensuring all sales and service objectives were met.
System/Network Administrator (Co-op Student) in Technology - Network Administration
May 2010 ~ Dec 2010 Lang s Ventures Inc. (LVI) Kamloops, BC, Canada
Administration of SBS 2003, Windows Server 2003Worked on Clark Connect gateway serverPrepared Disaster recovery plan/strategy for networkPC Troubleshooting for hardware/software issuesDesigned and implemented network upgrade
Distributed Application Developer (Co-op Student) in Technology - Software
May 2011 ~ Aug 2011 Sunlife Financial Waterloo, ON, Canada
Maintenance and development of website to track and report live status of about 20 serversCreated a Project Management and Tracking web application with dashboard and admin functionality.Created several applications to optimize and check errors or dead entries in existing databases.Designed various pages using jQuery and dojoResponsible for Quality assurance of several web applications UI Development using jQuery and AJAX
Network Technician (Co-op Student) in Technology - Network Administration
Sept 2008 ~ Dec 2008 Unified Networks Jalandhar, Punjab, India
Developed LAN/WLAN network for a school and bank.Troubleshooting Wired/ Wireless LAN networks for general problems with switches, routers, PC and serversEducation
Bachelor of Science in Computer Science
Sept 2007 ~ Apr 2012 Thompson Rivers University Kamloops, British Columbia, Canada
Graduating in April 2012
Certification
Cisco Certified Network Associate Training (CCNA) Continental Institute for International Studies Apr, 2008
Training onlySkill
Databases - SQL Server Intermediate 1 year
Design - 3-Tier Architecture Intermediate
Design - Advanced Web Design Intermediate 1 year
Design - Interface Design Intermediate 4 months
Design - Web Design Advanced 2 years
General Skills - Backup/Restore Utilities Intermediate 8 months
General Skills - Computer Operations Advanced 4 years
General Skills - Database Administration Intermediate 8 months
General Skills - Help Desk/Tech Support Intermediate 4 months
General Skills - Office Applications Expert 4 years
General Skills - Hardware Intermediate 12 months
General Skills - Relational Database Mngmt Intermediate
Languages/Tools - HTML Advanced
General Skills - Programming Intermediate 1 year
Languages/Tools - .NET Intermediate
Languages/Tools - JavaScript Intermediate
Languages/Tools - SQL Intermediate
Languages/Tools - XML Intermediate 4 months
Network Administration - Firewalls Intermediate 8 months
Network Administration - LAN/WAN Administration Intermediate 12 months
Operating Systems - Windows 2003 Server Intermediate 8 months
Operating Systems - Windows 95/98/NT/2000/XP Intermediate
Software Packages - Adobe Photoshop Beginner
Software Packages - MS Office Advanced
Software Packages - Internet Applications Intermediate
Software Packages - Lotus Notes Beginner 4 months
Software Packages - Crystal Reports
Continental Institute for International Studies, Mohali, Punjab (Dec 2007 - Mar 2008)
Participated in Volleyball, Basketball and Football LeaguesAcknowledged for arranging Co-op employer meet event
Thompson Rivers University, Kamloops, BC (Feb 2011)Won TRU Diversity Video contestCompleted Leadership training certificationReference
Cindy Mooney
Technology Manager
abqrf1@r.postjobfree.com, abqrf1@r.postjobfree.com
Bob Barlow
Co-Chairperson, CSOM Coordinator
abqrf1@r.postjobfree.com
Jim Foley
Manager Application Services
519-***-**** Ext: 6555
abqrf1@r.postjobfree.com
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