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Sales Quality Assurance

Location:
Washington, DC
Posted:
February 16, 2013

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Resume:

Walker Gomes Silva

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My Résumé - English

Name: Walker Gomes Silva

Brazilian, married, 55 years old, born July 22nd, 1957

Street José Higino, 136 / Apt. 802 – Zip: 20520-202

Rio de Janeiro – RJ. – Brazil.

Mobile: +55-21-791*-****

Home : +55-21-359*-****

E-mail : abqrdg@r.postjobfree.com

Website:

Skype: wgsilva1957

Academic Background:MBA (Executive): Marketing Management – Studying 1St. Semester FGV (Fund. Getulio Vargas) / 2012–2014 (Rio de Janeiro – Brazil),Mechanical Engineer Graduated by New Jersey Institute of Technology / 2005 (New Jersey – USA),International Business by Aduaneiras Seminars / 1997 (Rio de Janeiro – Brazil),Technical School – Mechanical Engineering / 1978 (Rio de Janeiro – Brazil).

Main Qualifications:Professional with over 30 years experience. The career has been developed in the Mechanical Engineering field, mostly in Sales Engineering (Comprehensive experience with Equipments and Engineering Services Sales) and Quality Assurance / Quality Control, emphasis in the Oil & Gas Industry.Years of strong Technical Sales experience, with the ability to consistently exceed sales expectations. All of the pertinent situations for businesses development and accounts management.Proven mastery of presentations, capability to cultivate effective interpersonal relationships, and outstanding performance under pressure.Solid knowledge of regulatory compliance, quality improvements, statistical analysis, vendors qualification and market research.Coordination and Operational Factory Floor Supervision (Medium Size). Management Skills: Extensive leadership experience with multi-disciplinary teams (Brazil & USA).Good knowledge of Technology and facility with computers, repairs, assembles, installations, & configurations.International Professional Experience: I have worked in USA for around twelve (12) years, from July 1999 to January 2012.I am available to be relocated either Nationally or Internationally.

Professional Background:

Newson Gale, Inc. (Aug. / 2007 - Jan. / 2012) – British Electronic Company in UK & USA.

Position: Technical Sales & Service Engineer (from Aug. / 2007 – Jan. / 2012)

Main Responsibilities:Responsible for customers’ development and assistance in the Latin & North Americas, for British manufacturer of Static Ground Indication and Interlock systems as well as static grounding and bonding equipments for several kind of industries. Newson-Gale's systems ensure that processes and equipments that operate or are located in a potentially hazardous atmosphere are connected to a static ground.Responsibilities included all of the pertinent situations for technical sales, businesses development, accounts management, customers’ project conformation, quotations preparation, sales controlling, returned products survey & report, and General Manager/CEO assistance.

Main Results:We have raised the sales revenue in more than 25% among the Latin America's customers.

Vonage America, Inc. (Jan. / 2006 – May / 2007) – American Telecom Company in USA.

Position: Network Support (Jan. / 2006 – May / 2007)

Main Responsibilities:Network Support over the voice internet protocol ( VoIP ) for broadband phone Corp. Customer`s network set up, troubleshooting malfunctions, & techl. tickets. Assisting Spanish and Portuguese native speakers customers.

Main Results:We have improved the customers assistance system (English, Spanish, and Portuguese).

STEF’s Performance Products, Inc. (Oct. / 2002 – Jan. / 2006) – American Auto Parts Industry in USA.

Position: Mechanical Engineering Technician – Supervisor (Oct. / 2002 – Jan. / 2006)

Main Responsabilities:Responsible to manufacture, repair, detail and adjust the internal parts of the “customs oil pans ( in Aluminum 090, and Stainless Steel 304 – 14 or 16 Gauge ) for race boats’ and cars’ engines”.Duties included supervision and orientation of sector, skills such as interpreting blueprints, using hand, power, and machine tools to cut, grind, sand, drill, shape, polish, flatness rail surface, and final quality assurance survey.

Main Results:Coordination and operational factory floor supervision (Medium Size).

Independent Enterprise Group(Sept. / 1999 - Aug. / 2002) – Brazilian Import & Export Company in USA.

Position: Commercial Coordinator (Sept. / 1999 - Aug. / 2002)

Main Responsibilities:Supplying computer parts and equipments, such as processors, memories, and notebooks, from U.S. to Brazil.

Main Results:Management of all customers development, purchasing from suppliers, and exporting to the Brazilians customers.

Cascadura Indl. Inc. (Dec. / 1989 – Aug. / 1999) – Brazilian Metalic Surface Treatment Company in Brazil.

Position: Technical Sales & Service Engineer (Dec. / 1989 – Aug. / 1999)

Main Responsibilities:Hard Chrome and Thermal Spray Plating Technical Services Sales, to improve the efficiency of parts and equipments, enhancing the wastage and/or corrosion resistance, specially in the Oil & Gas Industry.Responsibilities included all of the pertinent situations for technical sales, businesses development, accounts management, customers’ project conformation, quotations preparation, sales controlling, and monthly reports.

Main Results:We have improved the skills for better technical assistance and maintenance of special parts, such as “Choke & Kill Pins and Riser Tensioner Shafts”, for the Oil & Gas Industry’s Companies.

Papel Pirahy Indl. Inc. (Oct. / 1986 – Nov. / 1989) – Brazilian Paper & Cellulose Company in Brazil.

Position: Technical Purchaser – Surveyor / Expediter (Oct. / 1986 – Nov. / 1989)

Main Responsibilities:Assistant to the Head of the Purchasing Department, purchases for maintenance replacement, and technical purchases of several equipments for specifics projects to manufacture cigarette's papers.

Main Results:Surveying and expediting during the manufacturing of these specifics equipments, above mentioned, providing update of each contract to the Engineering Department.

Engevix Engineering Inc.(Jul. / 1983 – Oct. / 1986) – Brazilian Engineering Company in Brazil.

Position: Mechanical Engineering Technician – Surveyor / Expediter (Jul. / 1983 – Oct. / 1986)

Main Responsibilities:Responsible for quality assurance survey and regulations` compliance during the manufacturing and assembling of the equipments that have been provided to Itaipu Bi-National, Largest Hydroelectric Plant in South America.

Main Results:Responsibilities involved all situations pertaining to the product’s quality from incoming inspection of the supplied materials to the final approval inspection, preserving all quality records and documentations, sketches and implements methods for process control and improvement.

Languages:English – [Fluent] (Written, listening and conversation); Spanish – [Fluent] (listening and conversation) & [Advanced] (Written); Portuguese – [Native Speaker].

Courses:

Computer Support CompTIA A+; Inventory & Materials Administration; Technical Sales Techniques; Equipments Inspections & Quality Control; Industrial Hydraulic Systems; & Non - Destructive Tests.

Content copyright . Walker Gomes Silva. All rights reserved.

Content copyright . Walker Gomes Silva. All rights reserved.



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