Customer Service Project Manager

Michael Serna

Email: *********@********.***

Address: **** ***** *****

City: Tracy

State: CA

Zip: 95376

Country: USA

Phone: 209-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL A. SERNA

2347 Holly Drive Tracy, CA 95376 C: 209-***-**** *********@*****.***-****.***

SUMMARY OF QUALIFICATIONS

Experienced and results focused general management professional with progressive growth and experience in managing budget, operations, cost control, customer service, and staff management functions in diverse industries with military (Navy), EMT/Paramedic, and academic experience in project management and communications.

AREAS OF SPECIALTY

PROJECT & TIME MANAGEMENT PROJECT BUDGETING & ESTIMATIONS OPERATIONS MANAGEMENT

PERSONNEL MANAGEMENT INVENTORY CONTROL CUSTOMER SERVICE

PUBLIC RELATIONS TRAINING & DEVELOPMENT

* Highly disciplined and resourceful team leader with the skill to leverage exceptional cross-functional behavior competencies and the capacity to manage competing priorities with ease.

* Skilled project manager experienced in leading all phases of a project including project definition, budget management, communications, and final delivery and acceptance.

* Exceptional communication skills with the ability to work with diverse groups.

* Broad knowledge of logistical policies, procedures, processes, and techniques required to define objectives, conduct research, analyze findings, and recommend solutions for a targeted process or event.

* Proven skills in streamlining procedures and increasing efficiency through the identification of critical goals and success factors that drive bottom-line results.

* Proficient in Microsoft Office including Project and Outlook.

PROFESSIONAL EXPERIENCE

FOREMAN/MANAGER 2005-Present

Mike`s Repair Service Tracy, CA

An independent maintenance and repair service specializing in interior residential maintenance and repair.

* Responsible for all phases of project life cycle concept, planning, execution and termination.

* Estimating and quality assurance inspections.

* Documentation for projects including permit processes.

PARAMEDIC/PRECEPTOR 1992-2003

American Medical Response Tracy, CA

Provides a full range of medical transportation services and pre-hospital assistance, operating in emergency (911) response systems in large and small communities.

* Demonstrated unique ability to overcome and manage multiple tasks in high stress, demanding, and time critical situations by providing care and compassion in the treatment of sick and injured patients.

* Coordinated emergency transport of patients while providing treatment and triage in a variety of emergency situations.

* Delivered CPR, Basic and Advanced medical, EMT, and Paramedic training to the general public and medical professionals.

EDUCATION & PROFESSIONAL DEVELOPMENT

ITT TECHNICAL INSTITUTE

* Bachelor of Science Project Management, Construction Concentration: Expected Graduation 2013

UNIVERSITY OF PHOENIX

* Associate of Arts, Communications: Graduated 2010

TRAINING & MILITARY ACCOMPLISHMENTS

* Honorable Discharge United States Navy Seabee/ National Defense Service Medal

* Nationally Registered EMT and Paramedic

* Instructor Paramedic, EMT, Pediatric Advanced Life Support

* Instructor CPR, Advanced Cardiac Life Support, Pre-Hospital Trauma Life Support, Basic Trauma Life Support

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