Customer Service Administrative Assistant
Resume:
CUSTOMER SERVICE SAVVY (BOSTON,CAMBRIDGE)
To Hiring Manager(s):
If you are seeking a well seasoned and highly effective individual who is responsible, reliable and conscientious, I have a broad spectrum of customer service experience both as a rep and as a manager. I am friendly, confident, and dependable. I am a quick learner and perform effectively and efficiently and enjoy multi-tasking and take pride in my work.
I would be happy to have a preliminary discussion regarding my past customer service training and experiences and how they are transferable skills that would make myself an excellent fit for your opening. Examples these skills are excellent multi-tasking and good listening skills, as well as being analytical thinker and an astute problem solver with an unwavering work ethic. I am very flexible with my schedule and am the first to stay late, come in early and work well both with a team or independently. I look forward to meeting either yourself or members of your team to see if we can establish a mutual interest.
Thank you in advance for your consideration of the following resume. I certainly look forward to exploring this further. I hope to hear from you soon.
Respectfully,
Donna MacEachern
Donna MacEachern
119 Navarre Street, Hyde Park, Ma. 02136
***************@*****.***
Objective:
Looking to apply for a position as a seasoned customer service rep bridging old and new skills together within the framework and continuation of a sound career path. I bring to the table dependability, maturity, and professionalism, as well as enthusiasm and a powerful work ethic.
SKILLS:
Computer Literate: Micro-Soft Word, EXCEL, Power Point, Intel, UNIX, AIM,AMS,IR, Outlook, as well as strong Internet skills and have used many job specific applications. I have an extensive customer service background with strong leadership and management qualities. I work well in fast paced environments with multiple deadlines; I can prioritize tasks effectively in order to achieve maximum efficiency. I feel my best assets include a positive attitude, unwavering work ethic, and the ability to work well under pressure.
Experience:
XS BROKERS, Quincy, Ma 07/12 -- PRESENT
Policy Analyst/ CSR.
Part of a team that worked to issue Surplus line Insurance, which includes both commercial and personal lines insurance policies to clients that could not be served in a standard market. My main function, as policy analyst, was to ensure the accuracy and integrity of each policy before sending out the final product to the agent and /or client. Worked on policy issuance, binders, risk clears and special projects as needed. Worked with AIM, Image Right and Outlook, as well as utilizing the internet daily. This job was a temp position that was scheduled to last for eight weeks, but management has extended my stay drastically. I am looking for a permanent position at this time.
Salhaney Insurance Agency, West Roxbury, Ma.
Customer Service Associate/ Administrative Assistant 10/11 - 07/12
Worked directly with the owner of company on special projects. Answered phones, distributed policies and handled billing. Kept confidentiality of all clients and made sure everyone received excellent customer service and their needs were met in a timely fashion. Set up quotes on personal lines, made sure endorsements were sent to correct company and notified clients of all changes and helped them get the most insurance for their money. Worked as a team to ensure each problem. was quickly and accurately handled.
Sandy's Sandbox, Roslindale, Ma.
Administrative Assistant 08/07 - 10/11 (on call )
Worked directly with the owner of the company to ensure all daily admin work was in order. Made sure clients records are updated with all necessary forms. Aggressively sought new clients and kept all office work updated so the owner could focus on the hands on aspect.
Cerebral Palsy Association, Hyde Park, Ma.
Personal Care Attendant 02/11 - 08/11
Worked with a hospice patient taking care of daily needs such as bathing, dressing, feeding client ensuring they were comfortable and all their needs where handled . Also took care of home with daily changing and disinfecting of client's room, laundry, cooking, and cleaning the common area's in house. Made sure the environment was safe and client was being treated with compassion and dignity.
Comcast, Malden, Ma, 05/08 - 10/10
Customer Billing Executive
Worked in a call center environment answering calls from customers with questions about their bills and product questions. Calls were screened for professionalism, talk times, product knowledge and up selling new products or an item the customer did not have.
Dav el National, Chelsea, Ma.
Customer Service Rep 04/06 - 08/07
Booked reservations for livery service for corporate and entertainment clients. Followed the progression of each reservation until service was completed and made sure clients were 100 % satisfied and felt that they received the best possible service.
Cross Country Automotive, Medford, Ma.
Customer Service Supervisor 06/02 - 04/06
Coached a team of thirty plus CSR's, kept track of payroll, followed attendance, kept records of each reps performance both individually and against the entire call center, set up initiatives to encourage reps to meet company goals. Met weekly with each rep one on one to show them there performance card, and discuss their monitored calls, also met weekly with management to talk about reps and discuss ways to make sure company expectations were being met. Was the liaison between management and the reps.
Stop & Shop, Malden, Ma.
Customer Service 11/99 - 08/04
Worked in a fast paced environment with constant customer interaction. Made sure all OSHA regulations were in place. Kept as a part-time job.
Boston Medical Center, Boston, Ma
Dispatcher 04/00 - 04/02
Prioritized all patient movement within the hospital and delegated work to a team of transporters. Used multi-tasking and common sense to ensure all needs were met efficiently and effectively.
The Recuperative Center, Roslindale, Ma.
Administrative Assistant 03/96 - 04/00
Administrative Assistant to the President of the company, greeted guest, answered multi-line phone, typed, kept president's schedule daily. Worked as an activities director as well as a diet tech.
Education:
Fontbonne Academy 1987-1991
College Prep School
3.89 GPA
U Mass Boston 1991- 1994
Psychology Major
3.87 GPA.
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