Customer Service Engineer

Bradford Kauffman

Email: *********@********.***

Address: **** ********** *****

City: Oviedo

State: FL

Zip: 32765

Country: USA

Phone: 407-***-****

Skill Level: Experienced

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

To secure a challenging position in Marketing with a well-established industry leader. I want to use my broad range of business and technical expertise to make your company more profitable by improving product positioning, increasing customer awareness and response, and identifying strategic opportunities to improve your bottom line.

Core Competencies

* Extensive background in business and engineering

* Entrepreneurial experience, with focus on exceeding customer expectations

* Clear, effective communicator, both written and orally

* Comfortable leading cross-functional teams to achieve outstanding results

Summary of Achievements

* Identified several areas for improvement in the proposal development process which allowed our company to improve schedule, reduce costs, and increase the win rate for proposals

* Earned Outstanding Achievement Award in 2009 for providing superior customer service to a key account, which contributed to our company winning a $212 million order

* Earned Special Employee Recognition Award in 2008 and Performance Award in 2009 for leading a team that developed alternate suppliers for critical components, resulting in a 10% reduction in equipment costs

* Developed an improved plant layout that reduced costs by $1.5 million, and presented the design at PowerGen and ASME conferences

Work Experience

Siemens Energy, Inc., Orlando, FL

Marketing Specialist, 2010 - Present

Coordinated the development of several successful multi-million dollar proposals and obtained buy-in from senior management. Led development of a $195 million project from proposal through award. Implemented LEAN initiatives to streamline the proposal development process, resulting in a 15% reduction in schedule and cost. Key participant in successful customer negotiations for a large combined cycle project in Korea.

Siemens Energy, Inc., Orlando, FL

Senior Engineer, 2007 - 2010

Managed suppliers to ensure on-time delivery of major components. Developed project schedules, reviewed and approved drawings, monitored progress, conducted design reviews, and supervised acceptance testing. Brought two major projects in under budget and ahead of schedule.

PegasusTSI, Inc., Tampa, FL

Process Engineer, 2006 - 2007

Conducted feasibility study and cost estimate for major plant expansion in Malaysia. Designed key production process for large refinery in the United Arab Emirates.

The Oasis Group, Tampa, FL

Realtor / Loan Originator, 2001 - 2006

Originated loans and coordinated real estate services for residential and commercial clients. Improved customer satisfaction and retention.

Silver Ridge Productions, Inc., Fairfax, VA

President/Owner, 1994 - 2001

Launched video production and training company from the ground up. Managed operations, directed sales and marketing efforts, and created processes to improve profitability and productivity.

Educational Experience

University of Central Florida, Orlando, FL

Project Engineering Certificate, 2011 (GPA 4.0)

University of Central Florida, Orlando, FL

Masters, Business Administration, 2011 (GPA 4.0)

University of Wisconsin, Madison, WI

M.S., Chemical Engineering, 1984 (GPA 3.7)

Cornell University, Ithaca, NY

B.S., Chemical Engineering, 1982 (GPA 3.8)

Certifications

* Project Management Professional (PMP)

Seminars

* Karrass Effective Negotiating

February 2008

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