Customer Service Sales
Resume:
Looking for Work in My Area (Judson Rd @ IH-**)
I have just returned from a trip in New Mexico, now I am back home, looking for employment. For purposes of filtering spam, I will not respond to ANYONE who doesn't not speak to me over the phone directly, w/ the purpose of setting up an interview. All texts, and emails will be ignored by default. I'm sorry, there's been too many instances of spam emails and texts sent to my phone, I will not budge in this matter. That being said, I am a very enthusiastic worker that believes in putting his money where his mouth is, by doing a good job, & maintaining a reasonable attitude when it comes to working situations, as well as dealing w/ co-workers & customers. I have an outstanding record of customer service, & believe in the ideal of treat others as you would want them to treat you. Positive behavior can be contagious. I am pretty flexible for work, willing to do just about anything. I've had over 10 years of experience in call center environments, very adept in customer service. I've also done warehousing work, cleaning, janitorial, as well as operated computers, forklifts, loaded, and unloaded 18 wheelers. If you have further questions, please call my number included w/ my resume. Any calls related to outbound telemarketing, or sales jobs, will NOT be considered. Thank you for your time.
Robert Tolle
12009 Prairie Oak St
San Antonio, TX 78233
****************@*****.***
WORK EXPERIENCE
Cashier
Wok on Wheels, San Antonio, TX
July 2012- November 2012
Assisting customers with dine-in, to-go, and delivery orders.
Managing Store, restocking store, cleaning, and closing store, as well as checking out drivers at the end of the night.
Handling, logging complaints, and assisting customers with any and all concerns they might have in regards to the food and or services our store offers. (I.E. Catering, for example).
Delegating employees, making sure people are doing their jobs as they have been told to. Including writing up insubordinate employees.
Customer Service Sales Consultant
Calling Solutions Inc. San Antonio, TX
December 2011- July 2012
Customer Sales Representative
Afni Inc., San Antonio, TX
October 2010- November 2011
Answering inbound phone calls from Verizon customers regarding their billing statements, as well as plans that are included in their contracts.
Establishing rapport, as well as helping the customer feel like that we are there to provide an excellent experience.
Up-selling promotional items to customers for better package deals, as well as individual promotional items, while having an excellent understanding of product knowledge.
Food Server
Jims, San Antonio, TX
August 2010- October 2010
Greeting customers, taking their orders, and establishing a friendly presence and excellent dine in experience.
Well established product knowledge, as well as daily specials & promotional items.
Cleaning the store, and stocking all necessary items that are needed to keep the store running.
Customer Service Representative
KGB_USA, San Antonio, TX
April 2005 - May 2010
Assisting Customers calling in to 411 directory assistance.
Quickly locating & connecting customers to requested telephone numbers.
Answering questions about customers' requests while establishing a positive and friendly experience.
Assisting trainees with questions about 411 database.
Server/Closer
Subway, San Antonio, TX
September 2004 - April 2005
Assisting customers in a prompt & friendly manor, making & serving their food, as well as creating a family friendly environment.
Keeping the store clean, & sanitary. As well as all necessary products well stocked.
Unloading trucks & keeping inventory.
Painter/Forklift Driver/Janitor
Total Warehousing, San Antonio, TX
April 2003 - September 2004
Operating propane powered forklift while loading & unloading trucks as well as keeping inventory of everything loaded & unloaded.
Painting Pallets & ensuring quality of the product.
Cleaning the warehouse as well as following through with all safety standards.
Inbound Customer Service Representative
Redcats (a.k.a. Brylane) Universal City, TX
February 2001 - April 2003
Answering calls & logging desired purchases for customers calling in to order cloths from catalogs.
Up-sell products such as clothing items that is on sale, as well as credit cards, as well as magazine subscriptions.
Create a friendly & helpful presence all while addressing the customers requests in a timely manor.
Outbound Telemarketing Representative
West Telemarketing, Universal City, TX
August 2000 - January 2001
Placing outbound calls to potential customers at places of residence to offer special promotions. Including credit cards, magazines, phone plans, as well as insurance policies.
Taking control of phone calls in order to better manage sales quota as well as to keep potential customers from becoming irate.
Keeping updated on new products and offers, as well as being flexible due to new assignments & new projects could be assigned upon a moments notice.
Cook/Closer
McDonalds, San Antonio, TX
January 2000 - August 2000
Cooking & preparing food for customers as well as having an excellent understanding of food safety, sanitary practices, as well as on the job safety.
Establish an excellent rapport with customers in order to create a family friendly environment.
Closing down the store, and making sure that all equipment and tools required are clean and ready for the next day of business.
Stocking products needed as well as keeping inventory.
EDUCATION
Judson Sr. High School
Converse, TX
Vocational Guidance Training
SKILLS
Adept customer service experience, over 10 years.
Excellent speaking voice and vocabulary.
Excellent computer experience. Including Microsoft Word, Excel, Internet Explorer, 10 key touch pads, Microsoft word, email, and can type well over 80 w.p.m.
LANGUAGES
English- Fluent
HONORS, AWARDS, & ACHIEVEMENTS
Volunteer service award with the humane society for assisting during the 2008 hurricane season.
Managing an independent t-shirt & accessory business via the internet (see www.zazzle.com/rtollle81)
Tutoring children and adults in guitar playing, seasoned expert guitarist over 15 years.
REFERENCES
Jeremy Peters
Manager/Forklift Driver, Total Warehousing
William Robinson
U.S.M.C.
Daniel Baker
Specialist, U.S. Army
Contact this candidate