Administrative Assistant Customer Service
Resume:
Administrative Assistant (SanMarcos, Kyle, Buda)
Hello,
My name is Ana. I have many years experience in the Business Administration field and I enjoy my profession very much. I gained lots of experience in clerical as well as accounting, I am a very dependable and assertive person. I like to take the initiative to get things done accurately and efficiently. I have attached my resume for you to take a look at. If you have any questions and if there is an opportunity for employment please contact me.
Thanks for your time,
Ana Castillo
Ana Castillo's Professional References
Leticia Cruz 512-***-****
Ana Rodriguez 512-***-****
Peggy Reyes 512-***-****
Mayra Tovar 512-***-****
Ana Castillo
110 Green Pastures Dr
Kyle, TX 78640
analita_03@yahoo
Administrative Assistant
In search of an exciting and challenging position in a great office environment where I can use my skills and experience to bring success to both the company and myself.
Work Experience
Human Resources/Staffing Agent Assistant
GCA Services Group - Austin, TX
Feb. 2012 to Sept. 2012
Duties: Greet incoming applicants with courtesy and offer assistance with paperwork, answer a multi-line phone, file, print, fax, copy, data entry. Assist staffing agents in filtering candidates for available positions. Process outgoing and incoming mail, weigh mail and affix postage, envelopes and packages from services such as United Parcel Service and Federal Express, and any overnight delivery. Audit employees files, update important documents, make sure signatures are where required. Keep up-to-date informational database using Microsoft Excel. Keep track of employee time cards and hours for payroll purposes.
Human Resources Assistant
Site Controls LLC - Austin, TX
March 2010 to Dec. 2010
Duties: File, answer a multi-line telephone, print, copy, fax, data entry, assist employees with any
questions on health insurance, enroll employees and additional family members in health insurance policy, collect time cards, inform
employees of hours worked and sick/vacation, complete payroll.
Audit employee files, update important documents, make sure signatures are where required.
Customer Service Representative
Maximus Call Center - Austin, TX
January 2009 to August 2009
Experienced in the Texas State Medical Assistance Program
Duties: Answer large volume of incoming calls, provide excellent customer service with patience and professionalism, handle callers questions and concerns about health care services, enroll in desired
health plan and benefits; assist in finding local medical providers.
Heavy Data Entry.
Administrative Assistant
Rocking Horse Academy - Kyle, TX
June 2003 to Dec. 2005
Relieve my superiors of their administrative duties such as: Greet with a smile incoming clientele, inform of our services, pricing and facility.
Assist clients with any account inquiries, receive tuition payments, return correct change if necessary, print out
receipts and account balances, answer a multi-line phone, scheduling appointments and tours of the facility. File, fax, copy, print, post informational notices on community bulletin board. Produce an informational monthly newsletter using Microsoft Publisher.
Education
Jack C. Hays High School-Buda, TX 1999-2003
Austin Business College - Austin, TX 2004
Administrative Assistant Certificate in Business Administration
Skills
Admin. Assistant, Light Bookkeeping, Human Resources Assistant, AP, AR, Payroll, Mailroom, Personal Taxes, Windows, Word, Excel, Publisher, Insurance Enrollments, Heavy Data Entry,
Filing, Create Spreasheets, Answer Multi-line Phone
Additional Information
Bilingual
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