Customer Service Sales
Resume:
yadira sanchez
Email: *********@********.***
Address: **** ********* ****
City: south gate
State: CA
Zip: 90280
Country: USA
Phone: 559-***-****
Skill Level: Entry
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Yadira Sanchez
5903 Firestone blvd, South Gate CA 90280
Cell: 559-***-****: ***************@*****.***
Summary
A challenging and responsible position that will utilize my versatile skills and work experience. I strive to work in an environment that will incorporate my bilingual abilities and allow me to provide excellent customer service.
Highlights
* Sales expertise
* Excellent communication skills
* Positive
* Energetic
* People-oriented
* Exceptional customer service
* Attention to detail
* Fast learner
* Flexible
* Consistently meet goals
* Strong lead development skills
* Goal-oriented
* Self motivated
* Bilingual in Spanish
* International funds transfer process expertise
* Practiced knowledge of bank security systems
* Safe and vault operation
* Cash dispenser operation
* Night and safe deposit procedures
* Strong sense of banking ethics
* Cash handling expertise
* MS office proficient
* Staff training/ development
* Cross-functional team management
* Exceptional multi-tasker
* Established record of exceptional sales results
Accomplishments
* Promoted to Lead Teller based on superior performance
* Served as a key contributing member to Leadership team
* Earned perfect 5 scores for outstanding customer service
* Exceeded sales goals by hitting gold every quarter
* Supervised sales team to monitor sales activity and goal achievement
* Successfully trained 4 new tellers in a 5 month period
Experience
Lead Teller
March 2012 to September 2012
Wells Fargo- Newport Beach, Ca
* Served as mentor to junior team members
* Contributed to team success by exceeding team sales goals by hitting gold every quarter.
* Processed exchange and foreign currency.
* Maintained confidentiality of bank records and client information.
* Executed wire transfers, stop payments and account transfers.
* Supplied tellers with coin and currency as needed.
* Reported daily averages and shortages to the operations department.
* Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
* Adhered to Wells Fargo security and audit procedures.
* Coordinated daily cash reconciliation at a high-volume location.
* Trained employees on cash drawer operation.
* Pulled daily branch reports.
* Processed quarterly Vault and ATM audits with a zero error rate.
* Continued education on current banking products and services through learning center activities and product database
* Managed opening and closing times for the main branch.
* Scheduled staffing for the main branch.
* Created strategies to develop and expand sales of services to existing customers
* Trained, coached and mentored staff to ensure smooth adoption of new program.
* Shared product knowledge with customers while making personal recommendations.
Teller
September 2010 to March 2012
Wells Fargo- Costa Mesa, Ca
* Executed customer transactions, including deposits, withdrawals, money orders and checks.
* Processed sales referrals and promoted bank services and products, resulting branch sales increase.
* Rapidly and efficiently prepared customer and ATM cash and change orders.
* Balanced daily cash deposits and bank vault inventory with a zero error rate.
* Organized, stocked and maintained the teller window area.
* Assembled in-store marketing displays.
* Exceeded quarterly sales goals
* Examined checks for identification and endorsement.
* Sold cashier''s checks, traveler''s checks and money orders.
* Delivered prompt, accurate and excellent customer service.
Cashier/Waitress/Trainer
January 2008 to November 2010
Pat and Oscars- Santa Ana
* Carefully interviewed, selected, trained and supervised staff.
* Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
* Scheduled and directed staff in daily work assignments to maximize productivity.
* Efficiently resolved problems or concerns to the satisfaction of all involved parties.
* Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
* Led and directed team members on effective methods, operations and procedures.
* Conducted timely performance evaluations for all front of house staff.
* Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
* Managed food delivery for 200+ guests for special events.
* Filled beverage and ice dispensers.
* Inspected dining and serving areas to ensure cleanliness and proper setup
Education
Saddleback High School
Santa Ana, Ca
High School Diploma
Orange Coast College
Costa Mesa, Ca
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