Customer Service Manager
Resume:
Qualified Experienced CSR (Quad Cities )
PLEASE DO NOT CONTACT ME FOR COMMISSION ONLY, WORK FROM HOME, DOOR TO DOOR, SALES PITCHES, PAY TO START,
SALARY OR HOURLY PAY JOBS ONLY PLEASE!
Sarah Hall-Minks
223 E 35th St
Davenport IA 52806
Dec. 12, 2012
To Whom It May Concern:
This is to apply for a position in customer service with your company. I am seeking employment in an office setting and have experience in inbound and outbound sales and appointment setting. I also have a long and credible history of general customer service. I have excellent verbal and consumer services skills and have some retail sales experience. I have also had some level 1 tech support experience working to get hotel guests connected to the internet and that experience has given me a glimpse into the hospitality profession.
I am also interested in branching out, evolving my skill set to a higher level. I would enjoy working at a variety of different positions, and I am naturally gifted in developing skills in many settings. I adapt easily to new challenges. I can work individually, or with a team.
I am honest, dependable, articulate, knowledgeable, self motivated, and kind. I work well with others and easily establish rapport with co- workers, as well as customers. I always work with diligence and integrity.
It is my hope to be considered for a position in your company. For further information please contact me at (563) 639- 8726 or by email at *************@*****.***.
Yours truly,
Sarah Hall-Minks
*************@*****.***
Past Employment
ISI or Internet Solutions International:
53rd and Tremont Davenport Ia
June 2012- December 2012
Supervisor Jaci Welk
References from this employment include both Jaci Welk, and Keya Vaser 319-***-****
Level 1 technical support
I used various computer tools and techniques to allow guests and employees at various hotels to gain access to the internet. I am very familiar with commands for Microsoft, Apple, and Android based product lines manufactured within the past 10 to 12 years. I am also familiar with assorted modems; gateways, wireless access points and other critical equipment that help the internet function properly. I worked with guests on an individual basis to walk them through connecting to the internet and realizing and correcting any immediate concerns. I also worked with hotel staff assisting them to reboot vital equipment, both remotely by me or walking through the physical process of restarting actual components with them. I was required to use numerous skills at once to create a satisfactory resolution to each call including typing, conversing, communicating, teaching, entering data, navigating quickly though a variety of applications, and logging calls.
Mancomm
325 4th St Davenport Ia
May 2012 --May 2012
Supervisor Tess Jones
HR Sally North
Executive Assistant
Answering phones and handling customers concerns and making collection calls for Blue Gavel Press including but not limited to supervisor calls. Handling e mails and payments Clerical work and spreadsheet work Resigned due to a lack of work (I was only getting to work three hours per day as business was so slow)
Group O
Milan Il
Sept of 2010-April 2012
Supervisor Jennifer Lopez
Call Center: variety of tasks primarily taking calls for the ATT Reward Card Customers; also data entry including some mailing and clerical work. Occasionally lending a hand in the warehouse packaging sample goods for Staples
Iowa One Call:
Davenport Ia.
Lisa
June 2010 -Sept 2010
Customer service and location for business and residential general dispatching of line location for the state of Iowa
Livtel Corporation
7719 W 92nd Avenue
Westminster CO 80030
August 2008- June 2010
Owner: James Boyce
HR: Christine Freeman
Immediate Supervisor: Tony Stevens
Team Leaders: Trish Giron and Rich Wolf
Job Description: Call center answering primarily for Time-Warner Cable and other accounts. I work in the retention department helping people with their cable bills, and other customer service issues.
Reason for seeking other employment: The Livtel Corporation allowed me to transfer my customer service position off-site in July 2009 allowing me to move from Colorado to Davenport, Iowa and work from home. I prefer to work on-site so am seeking other employment.
Dates: Summer 2009
Western Finance Inc.
5601 S. Broadway, #401
Littleton Co 80121
(888) 730- 2330
Job Description: Part time work from home, on my own time Making calls and taking preliminary applications for refinancing mortgage loans, and general customer service
Fall 2007--Summer 2008
Thermal Advantage Windows and Siding
8801 Fox Drive Suit 300
Thornton CO 80060
(303) 430- 7283
General Manager: Greg Gallart
Direct Supervisor: Nicole Tafoya
Ask for Lori
Job Description: General reception work including outbound and inbound telemarketing, making customer follow-up calls, setting and confirming appointments, assisting with the scheduling and rescheduling of appointments. General office assistance, such as running necessary errands for the office, taking lunch orders, offering help with ad campaigns, and creative work such as making banners.
Awards won: Telemarketer of the Month, January 2008, April 2008
Fall-Winter 2007
Specialty Promotions
80 Garden Center
Broomfield CO 80020
Job Description: Outbound appointment setting for direct mail marketing services
Winter-Fall 2007
Diamond Shamrock
101 Denver Avenue
Ft. Lupton CO
Manager: Sue Chestik
Job Description: Cashier, stocker, customer service, duties as assigned including cleaning and inventory
Educational Background
Graduate, Central High School, Davenport, Iowa, 1994
Graduate, Capri College of Cosmetology: Davenport, Iowa, 1997, Passed Iowa State Board Exam, January, 1997
Location: Quad Cities
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