tracey isaac

Email: abqqod@r.postjobfree.com

Address: ***** ****** *********

City: Spring

State: TX

Zip: 77386

Country: USA

Phone: 317-***-****

Skill Level: Experienced

Salary Range: $37,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tracey E. Isaac

30518 Aldine Westfield Road

Spring, TX 77386

317-***-****

Email: abqqod@r.postjobfree.com

Professional Objective: Posses strong oral and written communication skills, as well as exceptional leadership and problem solving abilities. Seeking a professional position that will continuously offer improvement and professional growth.

Education

Masters of Art, Counseling

Trevecca Nazarene University

Bachelors of Science, Criminal Justice

Tennessee State University

Work Experience

Practice Manager 2008 - 2012

A Friendly Dentist, LLC, Indianapolis, IN

Supervise 5 member team

Insurance verification to include Medicaid, Medicare, and private insurance

Collect co-pays and deductibles

On the job training of new employees

Appointment scheduling

Follow up with patients after surgical procedures

Public Housing Recertification Specialist 2004 - 2005

Dayton Housing Authority, Dayton, OH

Conduct interviews

Verify income, employment, assets, child support, and public assistance

Court appearances as necessary

Counsel and assist residents with conflict and resolution

Relocation Specialist 2003 - 2004

Nob Hill Villa Apartments, Nashville, TN

Complete lease agreements

Performed credit checks, background checks, employment verification and previous rental history

Maintained accurate record keeping of recertification documents

Case Manager 2002 - 2004

Kids 1st, Nashville, TN

In-home counseling for children and families

Encourage goal setting and achievements

Counsel and assist with conflict resolution

Assess client needs and refer to social services for assistance

Mental Health Coordinator 2000 - 2002

Prison Health Services, Nashville, TN

Educate juvenile and adult inmates on psychotropic medications and mental illness

Report mental health status and support

Conduct crisis intervention

Interview chronic care inmates

Bridge Case Manager 1998 - 2000

Mental Health Cooperative, Nashville, TN

Train new employees

Advocate for client and provide weekly contact

Provided transportation to appointments

Assist client with problem solving and hospital discharge planning

Case Officer II 1995 - 1998

Davidson County Community Corrections, Nashville, TN

Managed offenders schedule, appointments, and court appearances

Issue warrants

Perform drug screening

Consulted with Judges, Lawyers, and Law Enforcement Agencies

Customer Service Representative 1991 - 1995

JCPenney Telemarketing, Nashville, TN

Respond to high volume incoming phone calls

Manage inbound/outbound telemarketing

Take catalog orders and surveys

Manage customer inquiries and complaints

PROFESSIONAL REFERENCES PROVIDED UPON REQUEST

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