Customer Service Administrative Assistant

Reply to: ************@*****.***

CLERICAL - ENTRY LEVEL ADMINISTRATIVE ASSISTANT - PART TIME (Phoenix, AZ 85015)

Karla Sicaeros Viera

Phoenix, AZ 85015

Ph: 602-***-****

SUMMARY OF SKILLS:

Highly dedicated, driven and responsible clerical assistant, entry level administrative

assistant or inbound call center representative with a bilingual background, fluently

speaking, reading, writing and translating Spanish and English plus skills in answering

a multi-line phone in a busy area, filing alphanumeric, taking accurate information from

the customer's to create profiles, advanced use of Microsoft Office Suite, email, the

internet and different types of databases, typing 43wpm and entering data at 13480kph;

resolving complex or tough issues, proper etiquette over the phone and in person with

outstanding customer service, helps co-workers or management in other areas plus

makes travel arrangements, collects, sorts and distributes the mail, packages and other

postal deliveries and arranges items in the work area so they are easy to find.

KEY QUALIFICATIONS:

CLERICAL ASSISTANT

*Proficient skills with answering questions for customers, routing calls and any emails.

*Solid background in using Microsoft Word, Excel, PowerPoint, Access and Publisher.

*Very good with filing paperwork, creating new files and keeping track of appointments.

*Works well with a team, motivates others, completes assignments on time with quality.

*Strong ability to handle all mail, keep the mail room organized and deliver in the office.

ENTRY LEVEL ADMINISTRATIVE ASSISTANT

*Skilled in using all office equipment including, fax, copier, scanner, printer and a cutter.

*Ability to schedule conference rooms, reserve meeting areas and arranges any travel.

*Quality work with taking notes for new memos, updating documents and outdated files.

*Demonstrated skills in scheduling appointments, ordering supplies, tools or staff items.

*Entrusted with highly sensitive, proprietary, confidential and really critical data or files.

INBOUND CALL CENTER

*Excellent telephone skills, learns new information about the company and product fast.

*Great work taking numerous calls and managing time on each call to improve call time.

*Efficient with taking on additional assignments, helping in other areas and with training.

*Well-organized and plans work strategies ahead of time also follow-up with customers.

*Learns new information fast and applies it to work, multi-tasks and very detail oriented.

EDUCATION:

High School Diploma

Vicki A. Romero High School -- Phoenix, AZ

EMPLOYMENT HISTORY:

Phone Ambassador - 11/2011 -- 12/2011

Energy Savings Alliance (ESA) - Phoenix, AZ

Cashier/Customer Service Representative - 07/2010 -- 06/2011

McDonalds - Phoenix, AZ

Cashier/Customer Service Representative - 06/2008 -- 07/2010

Pros Ranch Market - Phoenix, AZ

Location: Phoenix, AZ 85015

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