Customer Service Management
Resume:
Kimberly WILLIAMS
Email: **********@********.***
Address: **** ***** **
City: TEMPLE HILLS
State: MD
Zip: 20748
Country: USA
Phone: 301-***-****
Skill Level: Experienced
Salary Range: $59,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kimberly C. Williams
3645 Dixon Street
Temple Hills, MD 20748
cell: 301-***-****
Email: **********@********.***
Active Security Clearance
SUMMARY
Highly motivated, team builder and goal orientated professional with strong analytical skills in solving complex issues, dealing with screening classified and sensitive information and reconciling accounts. Recognized for reliability and getting the job done through persistence and a strong work ethic with over 17 years of experience working in the private sector and government.
ACHIEVEMENTS
Analyzed customer`s financial budget report to develop and implement, test and maintain the Financial Procurement Software to show the year-end spending expenditures which reduces processing time. Analyzed negative account balances by reconciling accounts and ensured that that program elements were within the threshold for the Reimbursable Team.
Certifications, Training, and Awards:
* PMP Training Certification 5/2012
* Lean Six Sigma Yellow Belt 7/2010
* Defense Acquisitions University (DAU) Fundamentals of Systems Acquisition Management Certification received on 4/2010
* Defense Acquisitions University (DAU) Cost Analysis Certification received on 5/2010
* Defense Acquisitions University (DAU) Introduction to Earn Value Management on 11/2010
* Defense Acquisitions University (DAU) Contracting for the Rest of Us on 11/2010
Experience
Jr. Acquisitions Analyst : Government Contracting Solutions (GCS) Mclean, VA : 1/2012 to Pressent
* Provide pre and post-award acquisition support to procure supplies and services in accordance with the FAR and agency regulations.
* Assist the customer in contract initiation and administration by preparing, administering, and making recommendations to the Contracting Officer of all aspects of Government procurements that are not inherently governmental, including but not limited to: Purchase Orders, Delivery Orders, Task Orders and Contracts.
* Acquisition Support Specialists shall complete all required actions for each assignment including but not limited to: Working with customer office personnel performing daily tasks, preparing all types of contract documents, and completing cradle to grave actions from initial customer requirements to close out procedures in accordance with the Federal Acquisition Regulations policies and procedures.
* Conducted analysis and developed reports to make sure delivery orders are within negotiated and agreed parameters and Government cost control guidelines.
* Reviewed and defined internal contract policy procedures for initiating new contract actions.
* Participated and facilitated program management reviews and business meetings.
* Prepared and coordinated coordinate inputs for acquisition documentation, status reports, briefings, and information inquiries.
* Indulged in preparing materials in support of government award fee evaluations and recommendations.
* Analyzed and reviewed contractor proposals and prepared technical reports.
Acquisitions Analyst: Delta Ressources, Inc. Arlington, VA: 2/2010-4/2011
* Acquisition Support Specialists shall complete all required actions for each assignment including but not limited to: Working with customer office personnel performing daily tasks, preparing all types of contract documents, and completing cradle to grave actions from initial customer requirements to close-out procedures in accordance with the Federal Acquisition Regulations policies and procedures.
* Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets by word processor, spreadsheet, database and software
* Responsible for monitoring and supervising monthly and weekly cost analysis reports to ensure adherence to the budget
* Provides NAVSEA with technical recommendations for the Global Command Communication System Maritime (GCCS-M) and Naval Technical Support System (NTCSS) which are part of the C4I team. Use in the preparation of planning and Basic Ship Project Directive (SPD) Parts II and III or equivalent documentation.
* Contributes technical analysis in the preparation of SPD Parts II and III based on changes to approved budgets, configuration baselines, shipbuilding profiles, shipbuilding contracts and ship production schedules.
* Develops financial analysis in preparation for PARM reviews and the SCN Execution Review.
* Constantly analyzes PARM acquisition plans, planned contract award dates and required GFE delivery dates as specified in SPD Part III and the Schedule A`s of applicable shipbuilding contracts. Track the status of Government Furnished Equipment (GFE) procurements throughout the acquisition process. Conduct analyses to determine GFE cost and schedule impacts associated with program or policy changes directed by higher authority.
* Identifies issues with contract awards, deliveries, shipping documentation or receipt documentation to NAVSEA and provide recommended resolution.
System Analyst for Department of Navy DASN (A&LM): CACI, Inc.: 8/2008-9/2009
* Provided technical support for the Department of Navy DASN (A & LM) assist in the development, preparation, editing and adjudication tracking of Navy Department Major Acquisition Policy documents.
* Organized and purchasing of supplies and services for DON Competition and Procurement Excellence Awards Ceremony.
* Supported other contracting related requirement to DASN (A & LN) as required. Also provide clerical ad other support to CACI BMG managers and project managers as required.
* Provided administrative and secretarial support for CEO like assisting visitors and answering telephone calls
* Solved a number of administrative problems and queries
* Served as a liaison in operational issues and resolution of day-to-day administrative tasks
* Responsible for preparing reports, invoices, letters, memos and spreadsheets by word processor, spreadsheet, database and software.
* Developed and executes test plans, procedures and scenarios for unit, process, function, system integration and acceptance testing
* Consulted with the development and/or requirements team to coordinate and test applications
Systems Analyst for the U.S. Coast Guard: CIBER, Inc: 11/2006-8/2008
* Analyzed business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
* Assisted development and production teams by determining application design flaws
* Developed and executes test plans, procedures and scenarios for unit, process, function, system integration and acceptance testing.
* Research and evaluate technology solutions and present recommendations for improved system operations.
* Provided support to the development of functional, performance, and operational test cases, test scenarios, test procedures, test plans, and test reports.
* Supported the execution of testing, including capturing and analyzing system defects and evaluation of test results.
* Consulted with the development and/or requirements team to coordinate and test applications
* Traveled out of area to assist in training seminars to provide technical support by using the PRISM system to assist division workload team to assist with modifications and requisitions to develop innovative approaches to PRISM and FPD (Financial Procurement System) usage and training mechanisms.
* While providing general supervision, formulated and defined systems scope and objectives through research combined with a basic understanding of business systems and industry requirements.
Procurement Clerk/Contract Analyst/Team Lead for GCS Government Contracting Solutions, Inc,
Department of Homeland security: 3/2004-5/2006
* As a contractor had access to PRISM followed the process and procedures to gain access to the PRISM application set forth by the Department of Homeland Security.
* Provided technical advice on contracting matters and development of complex regulations and procedures on contract policy for DHS contracting activities and is a nationally recognized expert in the field of acquisition.
* Served as on-site team leader for GCS (Government Contracting Solutions) to safeguard productivity and maintain client satisfaction.
* Responsible for setting up and maintaining numerical, alphabetical and subject files
* Composed correspondence, reports and memorandums by using computers and standard desktop software
* Responsible for reviewing drafts and checked documents for appropriate grammatical usage
* Handled the responsibilities of answering queries related to office operations
* Responsible for establishing innovative policies and procedures of the organization
* To examine the budget and improve efficiency and increase profits. In DHS (Department of Homeland Security), which usually are concerned with profits, analysts try to find the most efficient way to distribute funds and other resources among various departments and programs.
* As a team leader coordinated functions and assigned work to team members to assign new procurement request and to review their current workload. Developed solutions and initiated actions to prevent and resolve problems.
* Contract Specialists execute and administer contracts for the procurement of supplies, services, construction, or research and development.
Purchasing Clerk/Contract Support: PG County Education Board: 6/2002-3/2004
* Provided administrative assistance in support of major business functions and computer support for the Purchasing Department; also assist staff with inter/outer office purchase order; provided technical research by using the Oracle Financials and providing customer service for school officials and school board offices regarding purchase orders.
* Utilized Oracle databases to formulate statistical information bases on database entries; maintained the purchasing office filing system and other office correspondence.
* Checked deliveries and invoices against purchase orders for type, quantity and condition. Processes bills and invoices from vendors and contractors and prepares payment vouchers.
* Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets by word processor, spreadsheet, database and software
* Solved a number of administrative problems and queries
* Served as a liaison in operational issues and resolution of day-to-day administrative tasks
Administrative Director: Campagna Center Alexandria, Virginia: 7/2001 - 2/2002
* Responsible for preparing reports, invoices, letters, memos, financial statements and spreadsheets by word processor, spreadsheet, database and software
* Handled the tasks of accounting like managing employee payroll, processing accounts payable, maintaining budget control, finalizing monthly budget reports and preparing investment register
* Performed facilities management and general office duties like ordering supplies and maintains the records of management systems
* Solved a number of administrative problems and queries
* Served as a liaison in operational issues and resolution of day-to-day administrative tasks.
* Managed employee and applicant database. Recruited volunteers by coordinated marketing and promotional events, publicizing volunteer needs through listing in community publications.
* Ensured all payments of program bills, invoices and services by submitting check request and keeping records of payment to prevent overpayment, late charges and account inaccuracies.
* Managed database by training staff to input data, ensuring that database entries are current, developing additional database as needed, and maintaining hard disk backups of all data.
Education:
* Bachelor of Science (BS) Government Contracting Management, Potomac College, 2/2012- Present
* Paralegal Studies, Barclay Career School, 11/1989-5/1991 - Diploma
* Eastern Senior High, 6/1989 - Diploma
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