Customer Service Manager

Carlos Rovira

Email: **********@********.***

Address: ***** *** * ******** ******* RD

City: Centreville

State: VA

Zip: 20121

Country: USA

Phone: 571-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carlos F. Rovira

13835 Braddock Springs rd. apt. c 20121 571-***-****

**********@********.***

Education

Acheivements

Bachelors of Business Administration, Marketing

Puerto Rico Metropolitan University, San Juan, PR

June 2006, G.P.A. 3.2

Obtained Classified Information Nondisclosure Agreement

(Top Secret Clearance) through Single Scope Background

Investigation (SSBI) sponsored by the Federal Trade Commission

In October 2012.

Employment

Technology Integration Convergence Security, 10 Rockville Pike Suite 215, Rockville MD 20852

Security System Technician June 2010-Present

Responsible for providing troubleshooting support and security systems maintenance per contract for the FTC, FDA, SEC, DOJ, Northrop Grumman, Fort Meade and Quantico Military base.

Assisted in the day-to-day servicing, calibration, maintenance, configuration, troubleshooting, fault diagnosis and repair of Access Control Systems, CCTV and digital videos.

Adapt in performing electronic and electrical installations, cabling, conduit installation, maintenance and repairs in residential and commercial properties.

Proficient in analyzing, troubleshooting and problem solving with various controls and systems.

Possess excellent customer service skills work well under stress and in fast paced environments.

Ensure that work delivered is carried out in a professional, timely and cost effective manner.

Rovira Associates 1916 Ungalde Street Borinquen Garden, San Juan PR 00926

Appraiser Assistant Manager June 1998 May 2010

Served as an assistant manager in a real estate appraisal office and developed real estate appraisals.

This job gave me the opportunity to interact with people in different socio-economic levels and backgrounds.

Worked on multiple assignments and established deadlines under stress.

I was responsible for establishing routines and assignments for the employees under my direct supervision in the office.

Related skills gained in my present job have been the ability to observe, document and retain every detail of each neighborhood and property inspected.

Skills / Certifications

Bilingual (English-Spanish)

Demonstrated team management and people skills

Superior Customer Service Sales skills

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