Human Resources Customer Service
Resume:
Josephine Lewis
Email: **********@********.***
Address: ** ****** ****
City: billerica
State: MA
Zip: 01821
Country: USA
Phone: 774-***-****
Skill Level: Experienced
Salary Range: $48,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Billerica, MA
774-***-**** [C] **********@********.***
MBA degree with a concentration in Human Resource Management; performs a variety of responsible and complex technical and administrative duties relating to personnel functions and programs including in the areas of employment recruitment, workers compensation, benefits administration. Prepares various correspondence and memoranda; coordinates activities related to area of assignment; and performs a variety of tasks requiring specialized knowledge related to area of assignment.
SKILLS
* Proficient with Microsoft Word, Excel, PowerPoint, Knowledge in Windows 95/98/00 & XP
* Strong interpersonal and collaborative skills with positive can-do attitude
* Core Competencies: Performance Management, Policy Development, Employee Relations, Leadership, Workforce Diversity, Compensation, Change Management
* Certified Eden Alternative Associate
* Knowledge in Meditech
EDUCATION
COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO
Master of Business Administration, MBA
Concentration: Human Resource Management
December, 2009
NORTHEASTERN UNIVERSITY, Boston, MA
Bachelor of Science in Business Administration BA
Duel Concentration: Accounting and Human Resource Management
May 2006
Certificates: Business Administration, Human Resource Management Masters
PROFESSIONAL EXPERIENCE
Elmhurst Extended Care/ Affiliated with Roger Williams Hospital, Providence, RI 6/07 - Present
Administrative Assistant to Director of Clinical Services (HR)
* Coordinate and schedule of all clinical staff (~275 employees)
* Generate reports to monitor staffing effectiveness and over time
* Coordinated Orientation process
* Provide customer service, both in-person and by telephone; screen and direct telephone calls; take and relay messages; answer questions from employees and the general public regarding human resources issues, rules, and regulations relating to human resources management; respond to employment verification requests, salary and benefit surveys, and other requests for information.
* Assist in the recruitment process: maintain position control book
* Performed all Clinical staff payroll forms and processing through Kronos application
* Developed, organized and monitor training records (BLS/ACLS, licenses)
* Process personnel action forms and maintains personnel records to ensure timely performance evaluations and actions.
Executive Assistant to Vice President of Elmhurst Extended Care 08/09 - 03/10
* Responsible for heavy calendar management, requiring interaction with both internal and external executives
and assistants, as well as consultants, to coordinate a variety of complex executive meetings
* Answered phones and directed all incoming calls to appropriate party promptly and efficiently
* Communicated and handled incoming and outgoing electronic communications on behalf of the Administrator
* Assisted Administrator with preparation of presentation materials
* Reviewed and summarized miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
* Assisted in pipeline/forecast preparation and management
* Prioritized and managed multiple projects simultaneously, and follow through on issues in a timely manner
* Arrange travel schedule and reservations for executive management as needed
* Worked closely with the administrator to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients
State Street Corporation, Boston, MA 06/06 - 05/07
Staff Accountant
* Coordinated NAV (Net Asset value) information flow with fund administrators and liaise
* Performed all accounting and recordkeeping responsibilities for a series of pension funds
* Monitored/performed cash flow for Investment Managers
* Communicated at all levels of business and technical management to effect breakthrough results
* Produced and validated financial statements and delivered monthly pricing reports.
* Used a computer or automated system to analyze and classify unusual transactions
* Applied accrual, cost and general ledger accounting methods and techniques
* Maintained, balanced and reconciled accounts with extensive subdivisions
* Reviewed and processing invoices; researching problems or errors to resolve discrepancies
U.S Army Reserve, Boston, MA 11/01 - 06/11
Human Resources Sergeant/SGT
* Demonstrated high level of confidentiality while filing highly classified information
* Trained in management skills and coordinating events
* Maintained the physical security of Unit Team facilities/equipment
* Completed and prepared all administrative paperwork and orders
* Demonstrated attention to detail while entering data in Microsoft Excel spreadsheets
* Organized and developed Strong Bonds Program for Married/Single soldiers
o Coordinated and supported Strong Bonds Retreat events
o Presented an educational program approach for Married/Single couples
o Provided problem solving techniques to help enhance relationships
o Presented Speaker/Listener techniques within a relationship
Human Resource Qualifications
Knowledge of:
* Basic human resources functions and procedures.
* Office procedures, methods, and equipment including computers and applicable software applications
such as word processing, spreadsheets, and databases.
* Mathematical principles.
* Business letter writing and the standard format for typed materials.
* Methods and techniques of proper phone etiquette.
* Basic functions and structure of a municipal organization.
* Methods and techniques for basic report preparation and writing.
* Methods and techniques for record keeping and filing.
* Public relations techniques and procedures.
* Customer service and public relations methods and techniques.
* English usage, spelling, grammar and punctuation.
* Pertinent federal, state, and local laws, codes, and ordinances.
Ability to:
* Perform a variety of office support and clerical duties and activities of a general and specialized nature in support of the Human Resources Division.
* Provide technical human resources management services.
* Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
* Understand, interpret, and apply general administrative and departmental policies and procedures.
* Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
* Communicate clearly and concisely, both orally and in writing.
* Establish and maintain effective working relationships with those contacted in the course of work.
Contact this candidate