Sales Customer Service

Mark Lewis

Email: **********@********.***

Address: **** *********** **.

City: Follansbee

State: WV

Zip: 26037

Country: USA

Phone: 304-***-****

Skill Level: Entry

Salary Range: $32,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mark Phillip Lewis, II

2513 Eldersville Road * Follansbee, WV 26037

304-***-**** * **********@********.***

http://www.linkedin.com/in/mplewis19/

Experienced Retail Leader / Print Shop Manager

EXPERIENCE

OFFICEMAX May 2009 - Present

Pittsburgh, PA (May 2012-present)

Print Center Supervisor

* Highly valued business partner with full management responsibility for all activities encompassing print center team.

* Foster strong sense of teamwork and encourage positive dialogue to bolster employee retention.

* Consistently seek new avenues to engage, inspire, and galvanize the brand around vision and strategies.

* Maintain continuous alignment of marketing strategies with sales objectives, and quickly formulate action plans to modify marketing plans to enhance effectiveness toward the business result or strategic intent.

* Conceptualize and lead staff through visionary initiatives and creative sales methodologies, coupled with encouraging best practice in effective customer interface techniques to increase revenue streams.

* Successfully build credibility, establish rapport, and maintain exemplary communication across multiple levels including customers, external business partners, and vendors.

* Lead by example with customer-centered approach enhancing customer service and driving operational excellence.

* P&L management accountability including financial analytics reporting and support continued growth of print center.

* Coordinate and monitor the purchase and utilization of all materials and resources to satisfy organizational targets at optimum balance of cost, quality, and effectiveness.

Key Successes:

15% sales increase with 30% boost in average transaction amount in just 6 months, leading to being honored with 3rd place ranking in District for sales performance.

Actualized 40% increase in bottom line profit by crafting strategic sales tactics and proper inventory control.

Reduced on-hand inventory by 30% over standards to standards.

Served as essential component to launch new print center product offerings including photo products, large format products, design services, and specialty marketing and promotional products to expand profit margins.

Lead district comprised of 18 stores in key growth categories including large format printing and photo products.

Steubenville, OH (May 2011-May 2012)

Team Leader / Sales Consultant

* Leveraged consultative selling methods to identify and define specific customer needs affording opportunities to offer relevant products and services to meet customer requirements and augment sales.

* Led all training efforts providing valuable mentoring and training on effective selling techniques, navigating and troubleshooting new technologies, and in-depth product knowledge.

* Analyze market trends for competitor strategies and develop counter strategies to propel organization to attain top-rated performance in various market segments and capture the lead for applicable categories.

* Keen ability to anticipate the requirements of high volume store and improve customer satisfaction through guiding sales team on effective closing techniques with acute focus on superior customer service practices.

* Provided front-line technical support earning solid reputation for strategically solving complex issues with exemplary customer satisfaction and technical capabilities.

Key Successes:

Earned top 150 ranking out of nearly 1000 stores for sales performance, and subsequently won 2011 Q4 company-wide sales contest.

Spearheaded the launch of new computer and technical support services sector resulting in taking the district lead in sales and market penetration consistently since the launch.

Mark Lewis * **********@********.***

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OfficeMax continued

Steubenville, OH & Martinsburg, WV (May 2009-May 2011)

Sales Associate

* Skillfully aligned merchandising operations with strategic business objectives while interpreting customer feedback to enhance bottom-line performance.

* Essential team member enveloping the presentation and sale of extended warranties and technology offerings.

* Methodically characterized and implemented full scope of seasonal plan-o-grams, weekly ad-sets, and full organizational responsibility of newly received goods and merchandise.

* Adept at swiftly identifying potential issues, formulating solutions, and effectively prioritizing operations.

* Collaborate with management and staff to develop and implement policies, procedures, goals, and objectives.

Key Successes:

Recognized as top performer in extended warranty sales per hour and control center technology services.

EDUCATION

Bachelor of Science in Business Administration (In Progress)

Drexel University, LeBow College of Business - Philadelphia, PA

Undergraduate Certificate in Retail Leadership (In Progress)

Drexel University, Goodwin College of Professional Studies - Philadelphia, PA

SKILLS

Retail Management Consultative Selling Profitability Analytics Business Strategy

Print & Document Services Quality Assurance Visual Merchandising Leadership

Customer Satisfaction Corporate/Personal Branding Marketing Communications Social Networking

Market Research & Analysis Technical Troubleshooting Retail Systems Team Building

Initiatives Development Promotions Conception Product Positioning Inventory Control

Contact this candidate