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Technical Support Design

Location:
Akron, OH
Posted:
February 24, 2013

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Resume:

Suzi Hrubik Resume & Portfolio ****

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Suzi Hrubik s Resume abqqep@r.postjobfree.com www.suzihrubik.com www.facebook.com/suzihrubik www.linkedin.com/in/suzihrubik Education MAE: Master Degree - Instructional Technology University of Akron, Akron, Ohio 05/2005-08/2006 BSE: Bachelors Degree - Early Childhood Education PreK-3 University of Akron, Akron, Ohio 09/1999-12/2004 Brecksville-Broadview Hts High School 1994-1999 Professional Strengths Excellent interpersonal & Graphic design communication skills Web design Highly organized & strong Training work ethic eLearning Documentation, story Marketing/Advertising boards, & presentations Microsoft Office Suite Adobe Captivate Microsoft FrontPage Macromedia Flash & Microsoft SharePoint DreamWeaver Microsoft Publisher Lectora Microsoft Infopath Active Directory Adobe FrameMaker Cisco CallManager & Unity Adobe PhotoShop RightFax Adobe InDesign Software Certificates Cisco: CallManager Administrator and Unity Administrator BrainBench: MS Office 2003 Fundamentals, MS Word 2003, MS Power Point 2003, Telephone Etiquette, Listening Skills, Customer Assistance, Interpersonal Communications, Information Technology Terminology Other: Creating InfoPath Forms RecommendationsPosition: Accountant Assistant at Smart Solutions Suzanne has excellent communication skills. In addition, she is extremely organized, reliable, and computer literate. Suzanne can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Suzanne was quick to volunteer to assist in other areas of the company Stephanie Green operations as well. Suzanne had an excellent rapportAssistant Controller and maintained a positive attitude in the office. at Crosscountry Stephanie managed Suzi directly at Smart Solutions Mortgage, Inc. Commented in reference letter: May 3, 2010 Graphic Design Under Suzi Hrubik Designs Radcom Inc. - Lathe of Heaven Created marketing advertisements Created Logo Created graphical documentation and - Susan Aldrich and Associates templates Created graphical documentation and templates American Cancer Society Created customized graphics Created graphical documentation and - Jim Hrubik Sr templates Created advertisements Created customized graphics Created Logo - Vesper Lake Bible Fellowship Independence Excavating Created advertisements Created instructional materials and templates Created Logo Created IT logo Graphic Design - Logos 2013 www.suzihrubik.com Graphics Design - Invitations2013 www.suzihrubik.com Graphic Design - Editing 2013 www.suzihrubik.com RecommendationsPosition: Owner and Presidentof Suzi Hrubik Designs Suzi created the logo for the Latheofheaven website. She nailed the organizations mission using her creative talents. She also is a high- quality, accurate and detailed technical writer that delivers projects on time and on target. Its my pleasure to recommend her work. We met while working on projects together at Radcom,Joann Rasmussen and therefore I was familiar with her capabilities, Project Writer at strength and creative talent. Radcom Services Joann was Suzis client - Latheofheaven Posted on Linked In: February 5, 2013 Web Design/Social Media Under Suzi Hrubik Designs St. Augustine School -- Jim Hrubik Sr Created first website Created website Enhanced SEO (search engine Radcom Inc. optimization) Created and sent eblasts for Sales - Vesper Lake Bible Fellowship department and posted via social Created website media Enhanced SEO (search engine Maintained and updated website optimization) and enhanced SEO Maintained and updated social media sites and updated American Cancer Society Facebook profile Created websites for relay for life Web Design 2013 www.suzihrubik.com RecommendationsPosition: E-Revenue Specialist, Webmaster,and Trainer at American Cancer Society During my time working with Suzi, she has been a reliable staff partner and worked effectively as a team member under my direction. She is a hard worker and cheerful and willing to assist with all tasks and duties assigned. In addition, Suzi is a quick learner and is motivated and interested in learning and improving her skills. Suzi has good written and verbal communication skills and she gets along well with Beth Wolf other staff. She excels at technical writing and working R-Revenue Specialist at with images within Microsoft Office applications. American Cancer Beth managed Suzi directly at American Cancer Society Society Commented in reference letter: January 11, 2011 Training/Instructional Design Radcom Inc. Independence Excavating Created eLearning courses Updated safety orientation training Recorded audio narration for eLearning presentation with audio narration Directed WebEx training for client staff Created instructional training, materials, Conducted onsite training for Radcom & templates staff on social media & web design Created and conducted staff training on Created instructional training, basic computer use & Microsoft Office materials, & templates ITS - College of Ed @ University of Akron American Cancer Society Trained staff and students on Conducted WebEx training for staff technical equipment and and online chairs software Created tutorials and templates St. Augustine School for technical equipment Trained staff on SmartBoards Taught K-8 computer class PowerPoint Presentations2013 www.suzihrubik.com DocumentationRadcom Inc. Independence Excavating Created social media policies Created and updated internal Created and updated IT SOPs and user instructional materials, documentation graphical documentation, story boards, presentations, ITS - College of Ed @ University of SOPs and manuals Akron Created technical equipmentSuzi Hrubik Designs manuals, SOPs, and tutorials - Susan Aldrich & Associates Created and updated Helpdesk @ University of Akron instructional materials, Created technical SOPs for graphical documentation, staff and student use presentations, and SOPAmerican Cancer Society Created and updated documentation and SOPs Technical Writing2013 www.suzihrubik.com RecommendationsPosition: Associate Technical Writer, InstructionalDesigner, Webmaster, and Social Media Expertat Radcom Inc Suzi is a highly talented technical writer and e- learning designer with excellent technical knowledge and advanced interpersonal communication skills. She has a strong sense of how to attain client satisfaction while achieving her own goals. Suzi is a great team player and is always ready to help out and "go the extra mile." I highly recommend Suzi for her expertise Kevin HalaburdaSenior Project Writer and her all-around great personality and at Radcom professionalism. Kevin managed Suzi indirectly at Radcom, Inc. Posted on Linked In: February 5, 2013 RecommendationsPosition: Associate Technical Writer, InstructionalDesigner, Webmaster, and Social Media Expertat Radcom Inc Suzi is one of the most creative minds I have worked with. She put a lot of energy into her creative thinking, and was able to deliver quality output consistently on the projects given to her. Her skills in both design and technical communication were evident in the work given to her. She always gave 100% to each project, ensuring Sharon Jendrisak Learning & that the deliverable she was asked to create or Development build was what the client asked for. Suzi brings a Specialist/Sales high energy and great enthusiasm to any team. Learning Leader at GOJO Industries Sharon managed Suzi directly at Radcom, Inc. Posted on Linked In: February 5, 2013 Technical Support Radcom Inc. St. Augustine School Software Technical support Technical support Website technical support Network administrator Website technical support American Cancer Society Website technical support ITS - College of Ed @ University of Akron Independence Excavating Technical support for staff and Technical support for students for all educational computers, blackberries, technology, and software printers, and wireless Network administrator Helpdesk @ University of Akron Created security codes/cards Provided Tier 1 technical Setup VoIP phones using Cisco support for students, faculty CallManager and staff for hardware, software, and wireless installs RecommendationsPosition: Customer Care Specialist, Technical Support,Technical Writer, and Trainer at Independence Excavating Suzi is very goal oriented as well as a team player, she was always punctual, yet easygoing. She was keenly devoted to her work, but being a real people person, she was also enjoyable to be around. She was well organized and thrived under adversity. She kept a sharp eye on the bottom line, but realized too that customer satisfaction is what makes or breaks your business. I suppose doing well in business is easy if you are, as she was, driven in Rick Kraszewski equal measure by both quality and efficiency. Suzi Helpdesk Manager at Independence strived for new challenges because of her desire to learn Excavating and grow further. Rick managed Suzi directly at Independence Excavating Commented in reference letter: November 20, 2009 Other Creative Skills Designing Playing Violin Interior Design Singing Photography Making Digital Music Floral Arranging Blogging Papercrafting Painting SingingPicture taken in Topsail, SC 2012by Suzi Hrubik 2013 www.suzihrubik.com Florals & Painting 2013 www.suzihrubik.com Suzi Hrubik abqqep@r.postjobfree.com www.suzihrubik.comwww.facebook.com/suzihrubikwww.linkedin.com/in/suzihrubik All material in this presentation are copyright to Suzi Hrubik Designs 2013



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