Customer Service Sales
Resume:
Demun Oakley
Email: *********@********.***
Address: *** ******** ***
City: McDonough
State: GA
Zip: 30252
Country: USA
Phone: 615-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
D. RONDELL OAKLEY
***********@*******.***
SUMMARY OF QUALIFICATIONS
Over seven years of executiveadministrative experience working in a professional services environment. Background includes maintaining compliance policies, executing daily operational tasks and thriving in a customer-focused environment all while being responsible for Project Management.
Key Qualifications:
* Effective internal and external communication skills to interact effectively and professionally with high standards and expectations for myself and team members.
* 7 years of prior supervisory experience, capacity to create and deliver useful marketing tools to organize and manage meetings from start to finish with a hands on style of management.
* Manage daily work flow by maintaining optimal communication among employees, customers, and management staff.
* Ability to prioritize multiple tasks and projects concurrently; while handling stress and working under pressure
* General administrative duties including editing correspondence, answering phones and filing.
PROFESSIONAL EXPERIENCE
LINCOLN FINANCIAL ADVISORS, Nashville, TN 2005 July 2012
Office Facilitator (Manager)
Successfully manage initial communication to ensure satisfied clientele and efficient business processes.
* Maintain Central Office Compliance, Operations and Books Records files.
* Implements policies and procedures to ensure that these are in compliance with the appropriate statutes and regulations and ensures that regulatory reporting requirements are met.
* Oversee account maintenance and billing concerns with Pitney Bowes, FedEx, Ricoh/IKON as well as service vendors.
* Process documentation and applications for new business as well as prepare letters/spreadsheets.
* Reduced supplies expenses by 40% through analysis of billing and implementing stricter purchasing
guidelines.
* Coordinate and implement Annual Kick-Off meetings, Sales Luncheons and various projects.
CREST HONDA, Nashville, TN 2004
Sales Consultant
Assisted customers in selection and purchase of new and pre-owned automobiles.
* Coordinated meetings between customers and financing department.
* Obtained Hondas President Award for excelling in customer service and vehicle product knowledge.
* Consistently delivered, on average, 9 vehicles per month to very satisfied customers.
SPRINT PCS, Nashville, TN 2003
Retail Customer Service Representative
Assisted clientele in understanding service agreements, billing and hardware.
* Resolved billing issues and provided technical assistance on handsets.
* Prevented damaged and destroyed handsets by training and assessing customers knowledge.
* Received habitual praise for greeting customers in a professional and courteous manner.
APB Mortgage Lending, Nashville, TN 2002
Mortgage Broker
* Apply knowledge of real estate, title and /or mortgage business for the state of Tennessee by providing mortgages to potential clients.
EDUCATION
B.A., Middle Tennessee State University, Murfreesboro, TN, University Studies: Business Admin. 2007
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