Customer Service Manager

Endrix Davila

Email: *********@********.***

Address: **** ******* ***.

City: La Puente

State: CA

Zip: 91746

Country: USA

Phone: 626-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Endrix Davila

Phone Cell #: 626-***-****

e-mail: ******.******@*****.***

Supply Chain Management

Supply Chain Management * Logistics Management * Retail Store Operations

I am highly accomplished professional with extensive experience in managing integrated logistics support programs that exceed productivity goals. I am also a talented professional with 24 years of progressive accomplishments with strong strategic planning abilities, problem solver, persuasive leader, and a skilled in material management and inventory reconciliation. I have demonstrated ability to implement effective process control and quality improvements initiatives. A great career history of providing superior staff development and client service has been my passion.

Professional Summary

I have successfully leaded corporate marketing projects that have exceeded over 1 Million dollars in sales. I was responsible for a retail store produce department operations that grossed over $300,000 in sales a quarter for total of $1,200,000 annually. I did it by innovating great sales initiatives, and outstanding customer service. I have proven leadership skills gained from supervising all aspects of a large distribution center including implementing automated distribution systems; selecting, mentoring and training staff; supervising and managing the departmental budget; establishing and monitoring productivity goals; and leading cross-function teams on key projects.

Core Competencies

* Completed a 2 year Albertsons Career Development Plan

* Strategic Planning * Logistic Management * Forecasting & Trend Analysis

* Staff Motivational Training * Project Management * Process Improvements

* Change Management * Compliance & Regulations * Administrative Systems & Controls

* Budgeting & Cost Controls * Coaching and Mentoring * Production Control & Reporting

* Warehouse & Distribution * Transportation * Inventory Management

UNFI/Alberts Organics

Operations Manager

June 2012- Feb 2013

Oversee and manage daily operations of Receiving, Shipping, Quality Control, Transportation, Consolidation, Cross Dock (divisional and growers), and Inventory. Facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Managed budget and key operating metrics and SQF implementation practices and procedures.

Provide leadership and direction to local Operations Team.

2. Supervise and direct Operations staff; perform all necessary supervisory functions to effectively, efficiently manage personnel assigned, including:

Maintain a qualified staff; Communicate areas of responsibility and performance expectations;

Conduct timely and effective employee evaluations; Ensure proper training of employees;

Foster a cooperative and harmonious work environment to maximize employee morale and productivity.

3. Perform all duties and responsibilities in a timely and effective manner to achieve overall objectives.

4. Review ongoing operations performance results to targets. Take appropriate corrective measures and/or suggest alternative courses of action and escalate it as detail as necessary.

Endrix Davila * Page 2

5. Keep immediate supervisor promptly and fully informed of problems or matters of significance;

6. Coordinate safety training with all departments.

7. Responsible for purchasing, inventory and maintenance of warehouse supplies and equipment.

8. Conduct month-end inventory.

9. Responsible for facility management and upkeep.

11. Responsible for observing and ensuring Operations Team perform and follow appropriate safety policies and procedures in accordance with HACCP and Safe Quality Food (SQF).

12. Follow all policies and procedures outlined in the Alberts Recall Plan.

13. Perform all duties and responsibilities in a highly ethical manner and in accordance with Company policies and procedures; Embrace a high regard for safety behaviors in a leadership role and serving as a role model for others associates.

Albertsons & Supervalu

Warehouse/ Transportation Operations Supervisor

2005- 2012

Supervise a team of over 100 Union Teamsters associates working under Industrial Engineering standards. Received an average of 1 Million cases a month, and shipped about 1.5 million cases a month as well to over 320 Albertsons stores in Southern California. Supervise warehouse distribution, shipping, receiving, and/or replenishment activities and personnel to ensure that all functions are performed within Company, Distribution Center, and Department guidelines. Control production standards and accuracy of shipments. Maintain daily production and accuracy records. Ensure the most economical and efficient use of equipment and personnel to accomplish assigned work. Work with Inventory Control Coordinator regarding warehouse space allocation and inventory control procedures. Maintain good working relationships with Company personnel, transportation and procurement departments..

Transportation Operations Supervisor

Supervise a team of over 100 Union Teamsters drivers working under Industrial Engineering standards. Dispatched them to over 320 stores for Albertsons in Southern California and I helped coordinate the functions of the transportation department: creating routes, supervising drivers, monitor policies, manage budget, coordinate routine maintenance, maintain related records, and ensure compliance with California Transportation Regulations. Maintain accurate records/documentation of training, licensing, testing, physicals, driving records etc. Assessing transportation and training needs: evaluating requests for service and current expertise levels of drivers, and creating plans to assure that both adequate transportation and qualified drivers are available to meet current needs. Defining routes: identifying the most efficient routes and arranging for ample staffing to meet the transportation needs of Albertsons stores. I am responsible to train, supervise, coach and evaluate the performance of drivers. Ensure drivers are trained, licensed, tested and certified as required by law to drive vehicles. Facilitate regular staff meetings and problem solving sessions. Collaborate with regional managers, staff and stores regarding driver performance. Design, provide and routinely assess driving, safety and other related training. Maintain and update policies, procedures and handbooks per Federal/State regulations and agency directives and guidelines.

Endrix Davila * Page 3

Albertsons & Supervalu

Retail Store Produce Department Operations Manager

1988 - 2005

I was responsible for a department that grossed over $300,000 in sales a quarter for total of $1,200,000 annually. I did it by innovating great sales initiatives, and outstanding customer service. Produce manager oversees the projected budget of labor, sales, and shrink, ordering, purchasing, inventory and presentation of fruits and vegetables. I was required to be knowledgeable about the origins, seasons, and storage and preparation methods for these food items. Required to supervise and direct the activities of staff, as well as provide information to customers and upper management. Maintaining an inventory that is seasonal, tasty and visually attractive with awareness of the demographics of clients and customers was vital to producing revenues for Albertsons. I was also in charged of the Floral and Salad Bar departments.

Alpha Beta Supermarket

Assistant Produce Manager

08/12/87 06/15/88

Rain Bird Corporation

Warehouse Night Supervisor

02/15/84 - 07/10/87

Education

Master of Business Administration (MBA) in Supply Chain Management and Marketing

University of La Verne, La Verne, California

Bachelor of Science (BS) in Business Administration

University of Phoenix, La Mirada, California

Professional Development:

* Continuous improvement * Kaizen Projects * Financial Metrics P&L Certificate

* Bilingual-Spanish * MSOffice * Change Management Certificate

* Backhaul Training * Inclusion and Diversity training * Five S projects

* Certificate in Providing Constructive Criticism and Giving Positive Feedback

* Food Safety Certificate * Forklift Certificate * Marketing Sales Project

Operations IT System Skills

* Dallas Warehouse Operations * IDMS Inventory System * NAVIS Trailer Management

* Red Prairie and Vocollect * Pick Selection Manager * TMW Dispatch System

* Standards Dispatching System * Fleet Advisor Truck Driver GPS Control * SVHarbor

*People Net * Logistic Control System

Professional Associations:

Albertsons Hispanic Mentoring Officer

Irvine DCs Engagement Council Chairman

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