Training Certified
Resume:
Barbara Sunderland Manousso, Ph.D. (ABD), M.P.H., NCG, TCG, TCDM
** ***** ****** ****, ***** 508 Houston, Texas 77027
Phone 713-***-**** Mobile 713-***-**** Fax 713-***-****
*********@********.**
SUMMARY
Certified mediator, arbitrator, facilitator, negotiator, and ombudsman with over 2,000 hours of training,
teaching, and practicing, since 1993; served as president of the Association of Conflict Resolution Houston
Chapter; serves on ACR Public Policy Board. Special interest: A trainer and practitioner in elder and adult
family mediation. Serves on the Editorial Advisory Board of ACResolution Magazine and, at the pleasure of
Texas Governor Perry, on the Nursing Facility Administrative Advisory Committee.
Certified: National Certified Guardian
Certified: Texas Certified Guardian
Certified consultant in Conflict Dynamic Profile
Conflict Resolution Coach
TMCA Texas Credentialed Distinguished Mediator
Texas Mediation Training Roundtable Council Member
Trainer and Instructor in Certification Programs in Basic Mediation, Advanced Mediation, Family, Elder Care
EDUCATION
Nova Southeastern University, Fort Lauderdale, Florida
Doctoral candidate (ABD)
Graduate School of Humanities and Social Sciences: Conflict Analysis and Resolution
Nova Southeastern University, Fort Lauderdale, Florida Graduate Certificate
Graduate School of Humanities and Social Sciences: Conflict Analysis and Resolution
University of Houston and Texas Southern University, Houston, Texas
Earned doctoral level credits in anthropology, curriculum and development, and English.
South Texas College of Law, Houston, Texas Attended.
University of Texas School of Public Health, Houston, Texas
Master of Public Health in Community/Family Health Module
Brown University, Providence, Rhode Island
Baccalaureate in Arts
Concentration in Journalism/English and Semiotics (Intercultural Communications)
CAREER HISTORY & ACCOMPLISHMENTS
Manousso Mediation and Arbitration
1993 until present
TCMA Texas Credentialed Distinguish Mediator
Certified: National Certified Guardian
Certified: Texas Certified Guardian
Certified consultant in Conflict Dynamic Profile
Barbara Sunderland Manousso ADR Resume 2009: Page 1
Conflict Resolution Coach
Texas Mediation Training Roundtable Council Member
Certified Arbitrator for the BBB AUTO LINE program
Mediator and Arbitrator Practice
Experienced in consumer, commercial, family, eldercare, children s protective services, divorce,
workplace, labor, environmental, real estate, and contract mediation.
Styles of mediation include transformative, problem-solving, facilitative, and narrative.
Volunteer family mediator for the Harris County Dispute Resolution Center.
Contract mediator for the Houston Police Department's Community Dispute Program.
Volunteer mediator for the Better Business Bureau.
Contract mediator for Mediator Network, CLL Services, CFR Center for Resolution, Elder Care
Decisions, and National Mediation Services.
Arbitrator for the Better Business Bureau and Ford Motor Company, National Dispute Settlement
Board, and RV Association.
Trainer and lecturer on elder/adult mediation, basic and advanced mediation, culture and conflict.
Contract mediator for the Federal Occupational Health Association/Transportation Security
Administration (TSA).
MEMBERSHIPS AND APPOINTMENTS
Appointed by Governor Rick Perry to the Nursing Facility Administration Advisory Committee.
Appointed by Congressman Barney Frank to the international anti-tobacco congressional committee.
2007 president of the Association of Conflict Resolution Houston Chapter
Special Commissioner for County Court #2.
South Texas College of Law Evans Center for ADR Board member.
State Bar of Texas ADR Section
Labor Employment Relations Association (LERA)
Member of Texas Association of Mediators (TAM).
Full Member in Association of Conflict Resolution (ACR).
Advisory Committee on Healthcare for ACR
Section Member of ACR's Healthcare, Workplace, Consumer, Commercial, and Family.
Co-chair of Workplace Training for the Association of Conflict Resolution.
Board member Association of Conflict Resolution - Houston Chapter.
New England Association for Conflict Resolution.
League of Women Voters
ACR s presidential Public and Intense Conflicts Committee for the 2008-9 program year
Texas Mediator Trainers Roundtable (TMTR): Bylaw Committee
Women Professionals in Government Board Member
National Guardianship Association
Texas Guardianship Association
Advisory Editorial Board member of ACResolution Magazine
Certified Arbitrator for the BBB AUTO LINE program
Certification and Training
Teaches classes in Basic, Advanced/Divorce, and Elder Care Mediation in classroom and online.
Graduate Certificate: Conflict Analysis and Resolution, Nova Southeastern University, Fl.
Barbara Sunderland Manousso ADR Resume 2009: Page 2
Mediation Certification: Basic (40 hours / Sharon Hemphill, Houston, Texas) ; Advanced Consumer
Course (24 hours / Sharon Hemphill, Houston, Texas); Family Courses (24 hours / Harris County Dispute
Resolution Center, Houston, Texas); Children's Protective Services: TDPRS/CPS/CJA Mediation
Certification (24 hours / Harris County Dispute Resolution Center, Houston, Texas); Transformative
Mediation Institute for the Study of Conflict Transformation (140 hours of advanced training); Equal
Opportunity Employment Training (8 hours / U.S. Equal Employment Opportunity Commission s
Technical Assistance Program Seminar-San Antonio, Texas); Certificate of Attendance (5 hours) Conflict
Resolution Systems: The Cutting Edge Resource for Workplace Productivity, Houston, Texas. Houston
Police Department (24 hours / Community Dispute Resolution Consultant) 80 hours of advanced training.
Additional hours of mediation and negotiation training through conferences and workshops and monthly
ACR programs.
Arbitration Certification: Better Business Bureau's National Consumer Panel (30 hours / Better
Business Bureau, Houston, Texas) and Dispute Resolution Board for the Ford Motor Company (24
hours / Center for Consumer Affairs / University of Wisconsin for the Ford Motor Company's Dispute
Settlement Board, Washington, D.C.).
Ombudsman Certification: (60 hours) Texas State Program through the Area on Aging,
Certified Texas State Ombudsman for Long Term Care Facilities.
Facilitation Certification: 30 hours / Harris County, Houston, Texas
Facilitation Trainer Certification: 24 hours / Houston, Texas
Certified: National Registered Guardian
Certified: Texas Registered Guardian
Certified consultant in Conflict Dynamic Profile and Conflict Coach
Certified Arbitrator for the BBB AUTO LINE program
PAPERS AND WORKSHOPS PRESENTED
Association for Conflict Resolution: Presenter on Elder Care Mediation since 2001.
Last presentation 2009 was in Atlanta, GA.
2009 Houston Bar Association ADR Section. The New Horizon in Elder Care Mediation for
Lawyers.
2009 Texas Association of Mediators. The Dynamics of Elder Care Mediation: A Look Inside the
Process of Participants.
Texas Paralegal Journal. Winter 2008. Elder Care Mediation: A New Horizon in Family
Practice.
2008 August, Bryan, Texas. Bryan Dispute Resolution Center. The New Horizon in Family
Mediation for Adult and Elder Care.
2008 March, Savannah, Georgia. Sullivan University to Ministers from the United Kingdom. The
Clash of Culture in Ireland s Medical System: One ADR Solution.
Barbara Sunderland Manousso ADR Resume 2009: Page 3
2008 March, Houston, Texas. Workshop for high school students. Mediation as a Career
Choice: Practice Options.
2008 February. Galveston, Texas. Texas Association of Mediators. Elder Care Mediation: How
to Market Your Practice.
2007 October, Edmonton, Canada. Ontario Family Mediation Society. Elder Care Mediation:
The New Horizon in Family Mediation.
2005, Houston, Texas. NASA/Clear Lake Human Resource Association. Elder Care Mediation:
When Families Need to Talk.
2005, Fort Lauderdale, Florida, Nova Southeastern University. The Conflict over the
Environmental Impact of Building an Uptown High-rise: Upstream and Down
2004, Fort Lauderdale, Florida. Nova Southeastern University. Transformative Mediation: Why
is it different?
PARTICIPATION IN CONFERENCES
Texas Mediation Association Conferences: 1994, 2000, 2003, 2004, 2005, 2006, 2007, 2008, 2009.
Association of Conflict Resolution International Conferences: 2002, 2003, 2005, 2006, 2007, 2008, 2009.
Extra hours of training through pre-conference advance programs.
Texas Mediation Association: 1994, 2000, 2003, 2004, 2005, 2006, 2007, 2008.
Association of Conflict Resolution Conferences: 2002, 2003, 2005, 2006, 2007, 2008.
EEOC Training Program 2006, San Antonio, TX
EEOC Training Program 2007, Philadelphia, PA
Negotiation training for corporations with Drs. Neil Katz, Fort Lauderdale, Fl, and
Negotiation training William Ury, Phoenix, AZ and Boston, MA
Institute for the Study of Conflict Transformation, Philadelphia, PA, 2006 and 2007
Labor Employment Relations Association (LERA) Regional Conference 2006 and 2007
First International Conference and Training on Elder Care Mediation, Philadelphia, PA, 2006
Website is http://www.manousso.us .
Barbara Sunderland Manousso ADR Resume 2009: Page 4
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