Customer Service Manager

John McConachie

Email: *********@********.***

Address: **** * *******

City: chicago

State: IL

Zip: 60607

Country: USA

Phone: 708-***-****

Skill Level: Management

Salary Range: $28,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN H. MCCONACHIE

1301 W. Madison Chicago, IL 60607 - ****************@*****.*** - 708-***-****

CAREER OBJECTIVE

Customer Service - Seeking a position to utilize strong skills in hospitality, team building, and communication, so as to provide the best service and experience for guests.

EXPERIENCE

Market, Chicago, IL May 2012 - Present Manager

* Balance service with costs to ensure profitability

* Promote guest satisfaction for steady repeat business

* Coach/schedule servers to maximum levels of performance

* Direct general restaurant operations, monitoring food quality and service to ensure positive dining experience for every guest

* Accountable for money at close from servers, bartenders, and private parties ensuring all n umbers match in P.O.S. system and Excel spreadsheet

Kevil`s Restaurant, Forest Park, IL August 2009 - April 2012

Server / Bartender

* Assessed customer desires and communicated them to management

* Organized community events through the business

* Responsibilities accommodating customers of restaurant establishment

* Managed and trained new employees

Sullivan`s Bar and Tavern, Forest Park, IL June 2011 - September 2011

Security / Doorman

* Welcomed guests and customers at the entrance and checking ID`s to make sure legal age to receive entrance

* Monitored the bar premises periodically throughout my shift

* Restricted entry to irrelevant people into the establishment`s premises

* Responsible for de-escalating situations in establishment that may disturb or cause harm to other customers

H&M Construction, Chicago, IL May 2008 - September 2010

IT Consultant

* Handled all data and incorporated into a website

* Entered and verified customer account information into a computer database

* Responsible for accounting for number of orders, supplies, and accounts and relaying information to management

Maya Del Sol, Oak Park, IL September 2008 - December 2009

Bar Back

* Assisted bartenders with the bar and customers

* Assisted bartenders by stocking and restocking them with glasses, ice, liquor, garnishes, and other supplies

* In charge of putting away inventory and maintaining the cleanliness of the bar

* Duties also included pouring cocktails for guests at the server`s tables, cash handling, and waiting on guests at the bar

Taste of Chicago, Chicago, IL Summers of July 2006, 2008, 2009

Beverage and Liquor Distribution/ Event Security

* Distributed Liquor and Beverage throughout duration of event

* In charge of tracking amounts of liquor and beverages given out to tents during event

* Ensuring the safety of employees and visitors and minimizing potential losses

* Proficient in operating security systems including two-way radios, CCTVs

ACTIVITIES

Charity Work 2010- Current

Opportunity Knocks: A non-profit organization dedicated to providing opportunities and resources for teens and young adults with developmental disabilities so that they may pursue their educational, occupational, and social interests.

* Helped with events to help acknowledge Opportunity Knocks in the community

* Staff for -KG Classic- Softball Tournament

* Dedicated time to River Forest Opportunity Knocks Center

EDUCATION

International Academy of Design and Technology, Chicago, Illinois 2010-2011

* Major: Information Technology

University of Wisconsin Milwaukee, Milwaukee, WI 2005-2006

* Major: Business Management

References available upon request.

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