Technician Support

Cory Fisher

Email: *********@********.***

Address: ***** * **** *****

City: Phoenix

State: AZ

Zip: 85032

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

J. Cory Fisher

13027 N 41st Pl

Phoenix, 85032, Arizona, US

Phone: 602-***-****

E-mail: ******@*****.***

OBJECTIVE

Looking for a company that can benefit from my abilities, and present opportunities and challenges for me to become better and advance further in my field.

WORK EXPERIENCE

Lead Restaurant Systems Support Supervisor

June 2006 - present

California Pizza Kitchen Phoenix, AZ

Restaurant/Food Services

My position is to provide an upper level of support for the restaurants, to test and implement changes following company change management process and to train and develop the personnel on the Restaurant Systems Team.

I support the sites by working to resolve Aloha software, hardware, networking and Windows issues. Any issue that is escalated to me from the level 1 support desk at Radiant Systems or directly from sites is my responsibility to find a resolution for.

The change management process is to document, test and implement. This means that every change made to the system has signed documentation, has been thoroughly tested and approved, and is pushed to the sites and verified.

I train and develop each member of the Restaurnat Systesm Team. I've written most of the documentation on supporting the Aloha POS for CPK.

I also have been using C++ Programming and Visual Studio 2008 to create programs to interact with the Aloha. These programs help with support of sites and some help better secure our systems for PCI compliance.

I work with SQL for some of the third party programs that are used to insteract with the Aloha. These programs are for reporting, polling and support, that use the SQL.

Aloha POS, CDM Server, Command Center, C++ Programming, Visual Studio 2008 and 2010, Afaria, Ghost Imaging, SQL, Configuration Center

POS/IT Support

June 2005 - March 2006

Mastro Restaurants Scottsdale, AZ

Restaurant/Food Services

I handled the support of the company's technical infrastructure. I worked with the restaurant POS systems and the home office infrastructure by resolving issues internally or leveraging third party vendors to supply the needed resources.

The restaurant POS support focused on the Aloha software, hardware, and internet. Ensuring that the restaurants were operational and secure.

The home office consisted of supporting the hardware, software, internet, VPN connections, phones, and email support. Making sure users had the needed equipment and resources to perform their jobs and grow as a company.

Aloha, networking, VPN, internet, phones, Active Directory, Windows Outlook,

Senior Support Analyst, R&D, Q&A

June 2001 - June 2005

PF Changs China Bistro Scottsdale, AZ

Computer Hardware

Started as first level support technician for restaurants and worked up to Senior Support Technician and tester. Supported the sites Aloha systems, trained new technicians, rolled out system changes and handled testing.

Aloha POS, Quicktest, networking, imaging,

Field Technician

March 2001 - June 2001

NESCO Akron, OH

POS Installation, training,

Field Service Technician

April 2000 - February 2001

Micros Control Systems Cincinnati, OH

Micros, PAR, Aloha, hardware and software support, installation and training,

Field Service Technician

February 1999 - February 2000

Positran Norristown, PA

Positran hardware and Software,

SKILLS

Experince with different POS systems and networks Expert

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