Customer Service Assistant

Lynsey Dieter

Email: *********@********.***

Address: **** ******* ****

City: Walworth

State: NY

Zip: 14568

Country: USA

Phone: 315-***-****

Skill Level: Management

Salary Range: $34,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Education

FLCC

08/2000-05/2006

* A.S. Degree in Graphic Arts and Design

* A.S. Degree in Chemical Dependency Counseling

* Graduating Dean`s List

OBJECTIVES

Dedicated, hardworking individual desiring to grow in a successful and supportive company.

Looking to utilize all work experience in a positive and meaningful way.

Searching for ways to expand my knowledge, and become a valuable asset to my employer.

Using organization skills to maintain good working environments for employees and customers alike.

WORK EXPERIENCE

AIDS Care

08/2008-Present

* Pharmacy Technician Manager

* Assist the V.P. of Pharmaceutical Services and Pharmacists as needed.

* Supervised up to four technicians and their daily workflow.

* Maintaining a perpetual inventory with assistance from the Pharmacists.

* Responsible for receiving and sending drug order daily.

* Charge of ordering and purchasing medications and supplies for the Pharmacy.

* Responsible for creating/editing many Policy and Procedures.

* Constantly finding ways then implementing them to better improve customer service.

* Establish and maintain work relationships with drug distributors.

* Manage bi-weekly payroll

* Back-up for Technicians with Medicaid Prior Authorizations, deliveries, counting and dispensing drugs, maintaining the robot, handling and preparing cash deposits, filing etc.

* Assist the V.P. of Pharmaceutical Services with end of the month reports.

* Programs and Services Assistant

* Performing administrative duties for the V.P. of Programs and Services as needed.

* Maintaining Client records, conducting inventories and daily data entries in AIRS.

* Keeping record room organized and being responsible for all client paperwork.

* Responsible for converting client folders to medical charts.

* Tracking employee trainings, petty cash.

* Support to client records at ARI

* Acted as backup for maintaining quality of client records and organization.

* FOA Assistant

* Handling phone calls, scheduling, and billing processing.

* Receiving patients and making them feel welcome and safe.

* Case Management Assistant

* Assistant to Medical Case Managers in their daily duties.

* Processing of paperwork by fax and scanning into EHS.

* Keeping department organized.

* Responsible for creating patient charts, processing chart copy requests.

* Handling HIV testing folders and entry into AIRS.

GameStop

10/2000 - 10/2009

Worked from Game Advisor to Senior Game Advisor to Assistant Manger and to Store Manager for a total of five years managers` experience.

Managed up to seven employees at one time.

Conducted weekly payroll, scheduling and store inventories.

Set and met sales goals and expectations, weekly results placing store in top five of district.

Maintaining store organization to be one of the best in the district.

Performing exceptional customer service in achieving customer satisfaction, assisting in educating the customer, resolving any customer complaints at store level and assuring they left happy and with good experiences.

Opening and closing of store.

Heritage Christian Services

12/2007-06/2008

Assisting individuals with ROM and personal needs.

Working as a team to keep flow to the home and meet spiritual needs.

Training in SKIP

Training in medication administration and documentation.

Wegmans

1998 - 9/2000

Working cashier and customer service representative.

Balancing drawers each night.

Supervising up to two employees and one time.

Executing customer service in support of our products, resolving any customer concerns.

Closing of service desk at evening.

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