Customer Service Manager

Ryoko #*-***** **th Avenue,

Surrey, BC V*R*N* Canada

Ramos

778-***-****

****@*******.***

neryoko.com

WEB DESIGNER

A skilled and knowledgeable web designer and developer with an extensive background in hospitality, retail

and customer service is looking to create unique and functional websites. I am also an effective team player,

a reliable employee, and a capable multi-tasker.

EDUCATION

SKILLS+SOFTWARE

The Art Institute of Vancouver (BC) Oct. 2010 - Mar. 2012

Photoshop

Diploma, Web Design & Interactive Media Program

Illustrator

Dreamweaver Apr. 1997 - Mar. 1999

Jissen Women's Junior College (Tokyo, Japan)

Flash Associate of Arts in English Literature, Business Secretary Course

Fireworks

After Effects

AWARDS AND CERTIFICATES

Premiere

InDesign The Art Institute of Vancouver Honor Roll Fall 2010, Spring, and Summer 2011

TECSOL Certificate

(Teaching English to Child Speakers of Other Languages) (Vancouver BC) Jul. 2008

HTML Food Safe 1 (Kelowna BC) Sep.2006

CSS Secretarial Skill Proficiency Test, 2nd grade (Japan) Nov.1998

JavaScript

jQuery

EMPLOYMENT

PHP

Japan Sky Dining Ltd. (Richmond, BC) Dec. 2008 - Sep. 2010

MySQL

Management

Supervised meal assembly

MS Word Assisted the general manager and chefs

MS Excel Prestige English Language Academy (Kelowna, BC) Sep. 2005 - Feb. 2008

MS Power Point ESL Administrator and Secretary

MS Outlook Assisted the director in areas of student recruitment and marketing

Handled telephone conversations and email correspondence in Japanese with

educational agents and students

Digital Photography

Facilitated English to Japanese translation between company and clientele

Responded courteously and professionally to telephone and walk-in requests,

LANGUAGES explained the school s course offerings, and gathered information from prospective

students

Japanese Shimizu Pioneer Travel Centre (Vancouver, BC) Nov. 2004 - Mar. 2005

English Travel Consultant

Handled a wide variety of inquiries from customers

Conducted many kinds of office work including data input, computer reservation

system operations, and filing

Nissin Travel Service Co., Ltd. (Tokyo, Japan) Apr. 1999 - Mar. 2004

Travel Consultant

Handled a wide variety of inquiries by telephone from customers

Conducted many kinds of office work including data input, computer reservation

system operations, English documentation preparation

(visa application, hotel voucher, itinerary etc), and filing

neryoko.com

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