Supply Chain Customer Service

Ruby Medrano

**** ********** *******, ** ***** 713-***-****

**********@***.***

OBJECTIVE

To obtain a position that provides a platform of personal growth, so I can further my experience in the

supply chain environment.

EDUCATION

May 2010

B.B.A. in Supply Chain Management

University of Houston Downtown (UHD) Houston, TX

GPA: 3.09; Worked full-time while attending college

Related courses: Quality Management, Purchasing, Logistics

May 2005

High School Diploma

Wilmer T. Hall High School Houston, TX

GPA: 3.4; Graduated Valedictorian

ACADEMIC PROJECT

Fall 2009

Team Member

Quality Management UHD Houston, TX

Observed daily operations of Pizza Milano, interviewed customers, and identified service quality

constraints.

LEADERSHIP

Spring 2010

V.P. of Trips

Student Supply Chain Management Association UHD Houston, TX

Organized local distribution trips for members to experience supply chain processes.

SKILLS

Supply Chain Management: Strategy and negotiation, inventory planning

Computer: MS Excel, Word, PowerPoint, Project

Communication: presentation, customer service, orientation

ADDITIONAL EXPERIENCE

May 2009 - present

Office Associate/Jewelry Coordinator

Sears Holdings Corporation Houston, TX

Provide jewelry customers with excellent service resulting in routine purchases.

Coordinate four departments in weekly planned layouts making the store more organized.

Sep 2006 Dec 2007

Cashier

Wal-Mart Houston, TX

Processed customer transactions pertinently reducing customer wait time.

Mar 2006 Sep 2006

Sales Representative

Old Navy Houston, TX

Achieved high volumes of credit card applications in which additional store profit was generated.

Jun 2004 Jan 2005

Shift Leader

Jack in the Box Houston, TX

Supervised staff and assisted in store operations resulting in fast and efficient customer orders.

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