Customer Service Manager

Ron Zurek

Email: *********@********.***

Address: **** ****** ******

City: Brunswick

State: OH

Zip: 44212

Country: USA

Phone: 216-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ronald E. Zurek

1860 Harris Circle, Brunswick, Ohio 44212 Cell: 216-***-****

Education:

Bowling Green State University, Bowling Green, Ohio

Bachelor of Fine Arts, December 1988

Major: Graphic Design

Four year varsity baseball player at Bowling Green State University.

Experience:

Angstrom Graphics. Cleveland, Oh

Storefront On-Demand Programmer/Digital Publishing Suite designer. Responsible for creation and

maintenance of one-stop e-commerce storefronts for ordering franchise and retail print material including

menus, boxtoppers, doorhangers, posters, retail signage etc... Key role in meeting with new customers

to identify expectations and determine strategies and solutions. Responsible for converting customers

native Mac and PC artwork into variable templates. Duties also included maintaining customer contact for

site maintenance including changing campaign offers, artwork and pricing to stay current with customer

schedules. Strong database knowledge using Microsoft Excel or Access. Ability to link database info to

variable tags to produce on-demand print material and direct mail with Purl campaigns using Printshop Mail

software. Variable content specific e-mail campaigns are also created using Pageflex templates. Output devices

include Xerox CX700 and IGen4 digital presses. Used Printable Technologies Printfusion 3 software and

storefronts 2004-2007. Converted all storefronts to Bitstream Pageflex Technologies in 2007. Customers include

Jos.A.Bank, GNC, Marcos Pizza, Figaros Pizza, Vocelli Pizza, Hungry Howies Pizza, Huntingon Bank, Temo

Sunrooms, Hollywood Tans, Wild Bird Centers, Brusters Ice Cream.

Currently working with Adobe Creative Suite, InDesign and Edge Animate to create digital interactive editions

of print publications to digital apps for tablet viewing. Publications contain audio, video, panoramic images,

slide shows and animation to fully engage the viewers experience while viewing the publication.

May 1999 - Present.

Pro-Litho Plate. Cleveland, Oh

Pre-Press Specialist. Responsible for producing final composite high resolution film output. Duties included

scanning art boards, page composition, trapping, color correction and retouching of images all utilizing

Dainappon Screen Sigmagraph system. Duties also included development and managing the Macintosh

desktop publishing department. Knowledge of popular pre-press software including Pagemaker, Quark,

Illustrator, Photoshop and Trapwise. Responsible for implementing and utilizing Linotronic 300 imaging

device with Rip 3 processor to output composite film output from Macintosh front-end computers. Managed

production scheduling along with customer service contact for all job specifications and deadlines.

September 1993 - May 1999.

Northcoast Color Technologies. Twinsburgh, Oh

Systems Manager. Responsible for managing production department of high-end color electronic pre-press

house. Equipment used was Dainippon Screen high-end color separation assembly system consisting of

cadograph, trapping and tint station, flatbed scanner, Sigmagraph 2800 page composition system, and a

Macintosh IIfx with a link to the color system. Capable of creating high quality electronic film assembly

from conventional paste-up art boards, or electronic files from programs such as Quark Xpress, Pagemaker,

Freehand, Illustrator or Photoshop. Performed multi-tasks including image composition, retouching,

color correction and image manipulation. Posses solid understanding of trapping, process colors, PMS

colors, varnishes, continuous-tone images, line art, and other related subjects to the pre-press industry.

Responsibilities included customer contact regarding job specifications, customer changes, and turnaround.

Managed production workflow depending on complexity and turnaround of projects. Evaluated possible

prospects for employment. Trained new employees to become familiar with workflows and equipment.

October 1991 - September 1993.

Crain Communications. Akron, Oh

Info-graphics Designer. Generated a new in-house Macintosh computer graphics department including

hardware and software recommendations. Equipment includes Linotronic 300 imagesetter with rip 2 postscript

coprocessor, Macintosh SE monochrome computer and 2400 baud modem. Software included Aldus Freehand,

Deltagraph, Microphone II and Stuffit. Mainly responsible for creating information-graphics which tell a

story through illustrated charts, graphs etc...Handle deadlines for three weekly tabloid trade newspapers

reporting rubber, plastic and tire news. Ability to work with editorial staffs of all three publications regarding

new ideas, projects, updates, covers and illustrations. Design black & white and color work based on process

and Pantone color systems. Print material includes paper and color film negative separations. Responsible for

modem transfer and color film separations for Detroit office.

February 1990 - October 1991.

Skelly Typography. Cleveland, OH

Desktop Publisher/Service Bureau. Responsible for complete operation and development of Macintosh

department. Hardware includes two Macintosh IIs, Linotronic 200 with Rip 2 coprocessor, tape drive, scanner,

laserwriter and 1200 baud modem. Software includes Aldus Pagemaker, Freehand, Quark XPress, Microsoft

Word, Smartcom II, Stuffit, MacImage and Suitcase II. Responsible for steady flow of output to Linotronic

output device from clients either using disks or modem transfer.

March 1989 - February 1990.

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