Customer Service Security

Chad Barshinger

Email: *********@********.***

Address: *** **** ***** ******

City: Dallastown

State: PA

Zip: 17313

Country: USA

Phone: 717-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Chad Barshinger

413 East Maple Street, Dallastown, PA 17313

Home: 717-***-****

http://www.linkedin.com/pub/chad-barshinger/29/435/68b/

***************@*****.***

IT Forensics Investigator

A methodical and thorough IT professional, eager to blend a background in network support analysis and network administration with a recently earned BS degree in Cybersecurity and Information Assurance, a program certified by the National Security Agency (NSA). Trained in conducting computer forensic investigations, data recovery, and electronic discovery. Strong understanding of information security concepts and methodologies. Enjoy the investigative aspects of finding the digital evidence that makes my cases.

As a US Navy Aviation Warfare Systems Operator, remained hypervigilant and focused while flying 400+ hours of round the clock operations for Operation Southern Watch and Maritime Interdiction Operations, in support of United Nations sanctions. Trained to understand and recognize enemy tactics, abilities, and attack procedures.

EDUCATION

B.S. in Cybersecurity and Information Assurance - Cybercrime Investigations/Forensics

Utica College, Dec 2012

Educated in securing computers and computer networks, and conducting investigations of cyber crimes and computer forensics analysis of digital devices to protect information assets and critical information infrastructures. Completed program certified by the National Security Agency (NSA) with a 3.3 GPA, while both working and going to school full-time.

Granted -Perfect In Form- (PIF) status for capstone project on Software Piracy in the Gaming Industry by an instructor who is a nationally recognized expert on Cryptography and Information Security, and also serves as the Chair of the M.S. in Cybersecurity - Intelligence and Forensics program. (http://tinyurl.com/abbk84b)

Inducted as a Lifetime member into the Alpha Sigma Lambda Academic Honor Society, and was on the Dean's List for the Fall 2012 semester.

Completed class projects on:

Simulated attack and defense risk analysis. Selected as team lead for one of 3 groups. Kept students on task and reported any issues back to class lead. (Overview of the analysis: http://tinyurl.com/anjemsn)

Search, recovery, imaging, analysis, and preservation of evidence on disk drives and other storage media.

Tracking attackers across the internet using actual case studies.

A.S. in Information Science and Technology, Pennsylvania State University, 2002

Information Security, University of Phoenix, 2008 - 2010

Attended courses in business systems, network and telecommunications, information systems security, project planning and implementation, and management information systems.

EXPERIENCE

THE YGS GROUP Mar 2012 - present

Network Support Analyst

Performed the efficient and timely troubleshooting, remediation, and tracking of Level 2 and 3 functions, supporting Mac and PC clients on Windows-based network environment. Responsible for technical documentation, security administration, and conducting annual audit.

Planned and deployed LAN and WAN network projects, including configuration and definition of parameters for installation and testing of hubs, routers, switches, controllers, and other networking equipment.

Performed installation, configuration, testing, and monitoring of PCs, and server hardware and software.

Modernized environment with upgraded PCs, including migration to Windows 7 to improve system performance and functionality. Managed updates to physical and virtual servers.

PENN NATIONAL INSURANCE COMPANY Jan 2003 - Mar 2012

Client Services Technician\ Dell Certified Technician

Supported technical infrastructures, including PC hardware, server operating systems, network administration, and network security, as part of IT team for 1000+ internal and remote employees. Became the go-to guy for advanced system troubleshooting, and for providing expertise and advice to team members.

Provided subject matter expertise on Cybersecurity domain, as part of an 8-person exploratory team to assess an opportunity for business expansion.

Part of team effort to upgrade 1000+ computers to Windows 7 and Office 2010 for 5 US offices. Conducted training for 150+ claims representatives and teleworkers in the use and functionality of new systems.

Selected to become a Dell Certified Technician and take on responsibility for all Dell systems` repairs.

Sought out by business users based on outstanding customer service skills and professionalism. Actively worked to keep the business appraised of upcoming changes and potential impacts.

Ensured networking systems were secure from known vulnerabilities, addressing server and workstation problems or escalating to expedite resolution.

Managed patch update process using Windows Server Update Services (WSUS). In one instance, repaired systems after a defective Microsoft patch was installed. Diligently worked long hours to narrow down affected drivers and files, and to remove patch from the culprit machines.

Recommended and received approval to deploy Malwarebytes to successfully cleanse an infected system.

Configured and troubleshot VPN client software on teleworker equipment.

Configured and troubleshot networked workstations in a Windows XP and Windows 7 based environment.

Supported networked and locally installed applications, including in-house software and Citrix applications.

Trained staff to use remote network connection procedures.

Imaged PCs with in-house images to prepare for enterprise system rollouts.

HARLEY-DAVIDSON MOTOR COMPANY Mar 2000 - Jan 2003

Information Systems Support Specialist Internship - Tier I/II

Worked directly with help desk manager in the support, installation, and troubleshooting of ruggedized, wireless computer equipment, aboard forklifts in multiple warehouse locations.

Analyzed and researched cost-effective methods for implementing local vs. networked printers.

Fielded inbound telephone calls and troubleshot end-user technical issues using excellent communications and customer service skills.

Configured and troubleshot networked workstations in a Windows environment.

Supported networked and locally installed applications, including in-house software.

UNITED STATES NAVY Jun 1993 - Jun 1998

Aviation Warfare Systems Operator

Flew 400+ hours of round the clock operations for Operation Southern Watch and Maritime Interdiction Operations, in support of United Nations sanctions.

Maintained zero discrepancies with all confidential, secret, and classified information.

Trained personnel on various friendly and enemy submarine tactics, abilities, and attack procedures.

Worked in a team environment during in-flight missions aboard P3C-Orion aircraft.

Contributed to the success of Dugong 96 in preparation for Tandem Thrust 97.

Tracked flight hours and training requirements for 150 aircrewmen without error, contributing to squadron`s successful interim FNET evaluation.

Coordinated and executed monthly operations Flight Order Audit Board.

AWARDS

Letter of Commendation for Junior Sailor of the Quarter, for third quarter 1996

Good Conduct Award

Nominated for Junior Aircrewman of the Year award (Jan 1996)

Special Mission Beartrap Sensor One (Oct 1997)

Sea Service Deployment Ribbon (2 awards)

Meritorious Unit Commendation

Southwest Asia Service Medal (2 awards)

National Defense Service Medal

Navy Good Conduct Medal

TECHNICAL SKILLS

Networking: Server 2003/2008, VMware vSphere, Active Directory, Cat5, Cat5e, TCP/IP

Operating Systems: Mac OS X, Windows XP, Vista, Windows 7

Server Apps: IIS, Netware Administrator, Citrix, VPN, MetaFrame Admin, LANDesk, Symantec Endpoint Protection, WSUS

Software/Applications: Microsoft Office 97-2010, Unicenter, Norton Ghost, FrontPage, Disk Explorer, ProDiscover, HashCalc, RaWrite32, FTK Imager, Web Historian, Hex Editor, 010 Editor, EnCase

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