Customer Service Technical Support

Karla Fliger

Email: *********@********.***

Address: **** ** ******** *****

City: Kansas City

State: MO

Zip: 64151

Country: USA

Phone: 816-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karla Fliger

5380 NW Edgewood Trail

Kansas City, MO 64151

Phone: 816-***-****

Cell: 816-***-****

E-Mail: **********@*****.***

Summary

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Technical Support Analyst with Technical support professional with extensive IT background.

Enjoys troubleshooting to find solutions to technical issues. years in technical and customer support roles.

Effectively identifies problems using advanced troubleshooting skills.

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

Technical Support Analyst with 15 years in technical and customer support roles.

Effectively identifies problems using advanced troubleshooting skills.

Enthusiastic Technical Support Analyst seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

Highlights

Filezilla Patient and diligent

Putty Troubleshooting proficiency

Sql Server Exceptional telephone etiquette

Oracle Accomplished with mobile devices

Microsoft

Some VB

Reading logs

Running traces

Accomplishments

Exceeded monthly goals by successfully handling more than the normal calls per week.

Exceeded monthly goals by successfully closing more tickets than the normal.

Experience

March 1998 to DST

February 2012 Kansas City, MO

Technical Support Analyst

Provided base level IT support to company personnel.

Trained new employees and explained protocols clearly and efficiently.

Maintained composure and patience in face of difficult customer

Supported customers having data connectivity issues.

Referred difficult issues to upper management while maintaining positive rapport with

customer.

Provided thorough support and problem resolution for customers.

Education

2008 Park University

Parkville, MO, Platte

IT

Associate of Arts

3.8 GPA

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