Manager Management

Gail Hoffmann

Email: *********@********.***

Address: ***** **** **** *****

City: Wesley Chapel

State: FL

Zip: 33543

Country: USA

Phone: 813-***-****

Skill Level: Experienced

Salary Range: $38,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GAIL HOFFMANN

**********@*****.***

EXTENSIVE PROOFREADING/COPY EDITING /IT. . . WRITTEN DOCUMENTATION . . . TEAM PLAYER . . . DOCUMENTATION MANAGEMENT . . . CONSISTENCY IN MEETING DEADLINES

Multifaceted proofreader/copy editor/writer, offering 10+ years of creative experience producing clean, concise, accurate and enterprising documents with a keen eye for detail. Able to turn complex subject matter into clear, well-organized data and translate jargon into meaningful documentation. Possesses a special talent with words; able to think strategically; collaborate across disciplines; take editorial action; follow style guides and maintain consistency throughout a lengthy project; and meet tight deadlines.

*Superior Oral & Written Communications Skills

*Writing/Editing/Proofreading/Data Entry *Creativity/Style/Versatility

*Document Control/Configuration Management Systems *Problem & Requirements Analysis/

*Team Collaboration & Consensus Building Resolution.

PROFESSIONAL EXPERIENCE

WellCare Health Insurance (P.O. Box 31372, Tampa, FL 33631-3372) (May-December 2012)

Marketing Assistant-Proofreading/Copy Editing (May-December 2012)

Manager: Stacy Fiscel

Senior Manager, Marketing Traffic

* Via Healthcare Services and Support Staffing, Inc. (Tracy Shaw, Recruiting Manager, 2269 Lee Road

Winter Park, FL 32789, Toll Free: 1-888-***-****, x101, *****@*****************.***), placed at

WellCare, in the Marketing Communications (Marcom) Department to proofread and copy edit large

Medicare and Medicaid insurance materials such as Evidence of Coverages (EOCs), Summaries of Benefits

(SBs), Annual Notice of Changes (ANOCs), Pharmacy/Provider Directories, Formularies, member ID cards,

Posters for grammar, punctuation, spelling, data retrieval, accuracy of co-pays/co-insurance, WellCare style,

and CMS (Center for Medicare & Medicaid) conformity for rollout to members (policyholders).

* Proofread additional Marcom materials, such as brochures, rate charts, pamphlets, newsletters, letters, flyers,

and advertisements to be distributed to members throughout the year.

* Work in the PRIMAVERA ProSight Project Management Tracking System and Microsoft SharePoint

opening/closing "jobs," uploading/storing/filing the data that comprise the various projects of the Marcom

personnel, and auditing the accumulated data in ProSight and SharePoint for accuracy.

* Produced Excel workbooks containing multiple spreadsheets re-arranging/consolidating the archived

Marcom work in an organized fashion.

SoftRock.org (July-November 2011)

Independent Media Buyer (July-November 2011)

* Organize material and complete writing assignments according to set standards regarding order, clarity,

conciseness, style, and terminology to ensure the grammatical accuracy of internet postings.

Gail Hoffmann Page 2

* Track document revisions and independently edit and proofread documentation for usability, readability,

logical content flow, and technical completeness.

Freelance Proofreader/Copy Editor/Writer (2010-May 2012)

* Authored an article for Examiner.com detailing the benefits of both feature and functional presentation of

thoroughly proofed, edited, and spell-checked documents.

* Craft effective message strategies, themes, triggers, and value proposition through superior communication,

organizational, proofreading, re-writing, and multitasking skills.

* Formulate new or modified language, formatting and layout to fulfill business objectives, voice and tone

guidelines, and to speak the customer's language.

JPMorgan Chase (2006-2010)

Client Service Specialist (2008-2010)

* Reviewed, edited, and proofread published training materials; recommended revisions or changes in scope,

format, and content of financial management application end-user documents.

* Communicated with and educated others about writing best practices and facilitated the sharing of knowledge

throughout the organization to ensure the distribution of well-written reference material.

* Assisted large and middle market business clients in problem-solving and in the administration of the Chase

cash management system.

Transition Specialist (2006-2008)

* Analyzed business requirements to achieve a seamless transition during the migration of Bank One clients to

the Chase cash management system.

* Consulted with clients to determine current/future system and process requirements; identified

gaps/opportunities to ensure fit-with-strategy, and alignment with technology and business linkage planning.

* Achieved all deadline requirements and delivered project with zero delays in project deployment phases.

* Served as a first point of contact for clients, scoping and resolving anomalies through client educational

sessions conducted telephonically, via webinars or via written documentation.

Verizon Data Services Inc. (1986-2003)

Systems Engineer II (1996-2003)

* Identified, documented, and improved the quality and integrity of new and existing business requirements to

achieve consistency in data management within the Verizon Customer Billing System.

* Translated needs, issues, and ideas into effective strategies and action plans; presented data modeling

recommendations to key business stakeholders to gain consensus and buy-in.

* Played an integral role on a "self-managed" team that held full responsibility for the creation, strategic

direction, budget, and deadline-dependent delivery of key milestones--earned a team honor and recognition

as the #1 self-directed team in the company.

Assistant-Infrastructure Support (1995-1996)

* Maintained currency in content and usability of electronic shipping practices, ensuring material was concise

and in an understandable format for enterprise wide distribution.

Gail Hoffmann Page 3

* Determined the need for revisions to mainframe system features to mitigate discrepancies in the reconcil-

iation of employee time tracking and billed staff client hours.

Assistant-Incident Report System (1994-1995)

* Facilitated resolution of billing issues, liaising between the customer and technicians to log, track, and

negotiate timely resolution of fixes and code delivery.

* Instituted high-touch customer experiences with a focus on resolving problems at the root; efforts contributed

to a 97% goal attainment for on-time installations, positively affecting the departmental annual bonus.

* Trained end users on INFOMAN features, navigation, and functionality. Served as acting supervisor in the

absence of department manager.

Secretary-Stenographer/Proofreader (1986-1994)

* Coordinated the input, editing, and refinement of letters, memos, reports, forms, studies, statistics, technical/

training documentation, company practices submitted (via dictation tapes) by all Verizon South employees.

* Negotiated due date of finished product, consistently delivering error-free, correctly formatted, and

grammatically correct product on time.

* Trained new employees coming into the group on policies/practices/procedures/hardware/software.

* Sat in for proofreader/copy editor and/or supervisor when requested.

ADDITIONAL EMPLOYMENT

Verizon Data Services Inc.

(1977-1986)

EDUCATION

Candidate: Associate Degree in Applied Sciences (2013)

Completed Jr. College Writing and English Courses

RELATED SKILLS

Experienced in Microsoft Word, Outlook, Excel, PowerPoint, Access, SharePoint; PRIMAVERA ProSight

Knowledge of QuickBooks, Medical Claims Processing, CPT/HCPCS coding

Mainframe: INFOMAN, Endevor

Gregg Reference Manual, AP Stylebook, APA Style, academic formats, medical terminology,

copyright and libel laws.

APA Style, academic formats, medical terminology,

copyright and libel laws.

Contact this candidate