Process Improvement Management
Resume:
Michael Wood
Email: *********@********.***
Address: **** *** ** ** **
City: Gig Harbor
State: WA
Zip: 98332
Country: USA
Phone: 253-***-****
Skill Level: Director
Salary Range: $125,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Michael R. Wood
5112 136th St Ct NW
Gig Harbor, WA 98332
email: *********@***.***
EXECUTIVE SUMMARY
Business Process Analyst - CIO & CPA with mastery of Lean cross-functional Business Process Improvement methods and exceptional business acumen seeking to contribute my performance, integrity and leadership to a growing organization.
ACCOMPLISHMENTS
o Led reengineering project to redesign the core business processes and systems of Kelly Blue Book.
o Reengineered Direct Marketing System resulting in savings of over 5 million dollars a year in direct marketing costs.
o Aligned information technologies to corporate business strategy for a 1.2 billion dollar hospitality company.
o Accelerated the annual strategic and business planning process via the facilitation of Board of Director work sessions
o Conducted process improvement and quality methods workshops domestically and internationally.
o Contributed to strategic direction of a one billion-dollar organization as a member of nine person Executive Management Committee.
o Led the implementation of two Internet eCommerce products for the human services industry.
o Led corporate MIS organization overseeing four major MIS operations within the U.S. and Australia.
o Transformed key division into a cost effective and contributing business unit. Improvements: Productivity up 64%, Senior Management's confidence in MIS up 56.9%.
o Authored and published "The HELIX Factor" a comprehensive business process improvement and workflow engineering method.
o Restored faltering vendor relationships improving support levels.
o Managed over 10 major implementation efforts in the distribution, health care, aerospace, gaming, service and agricultural industries.
STRENGTHS
o Leading Integrated Project and Process Improvement Programs.
o Discover, Express and Manage Requirements (use cases, data modeling, process modeling, context diagrams, systems diagrams, etc.)
o Analyzing Existing (as-is) Business Processes and Designing New (to-be) Business Processes
o Organizational Effectiveness & Transformation
o Group Facilitation and Presentations o Facilitating Corporate Strategic and Divisional Planning Process
o Understanding, Formulating, Prioritizing, and Validating Business Requirements
o Team Building, Mentoring, and Leadership
o P & L Management and Responsibility
o Strategic / Tactical Planning and Implementation
o Project Planning, Management, and Implementation
INDUSTRY EXPERIENCE
o Hospitality
o Wholesale Distribution
o Hospitals & Healthcare
o Certified Public Accountancy
o Food Brokerage
o Conference Management
o Restaurant
o Direct Marketing
o Multi-level Marketing
o Casino Gaming
o Vehicle Valuation
o Behavioral Outcome Management
o Management Consultancy
o Retail
o Non-Profit
o Motion Picture
o Local Government (school districts, municipalities, special districts)
WORK HISTORY
2000 - Present
Consultant & Author
Performing managerial and technical duties on a freelance basis on various projects as well as technical writing for various print and web publications. Finished the second title of my series of business improvement books.
o Conducted assessment of systems and processes for leading promotional products and advertising specialty industry organization
o Developed operational and product effectiveness roadmaps for various mid-sized organizations
o Project Manager / Team Lead for the valuation system re-engineering project with Kelly Blue Book.
o Authored and published "The HELIX Factor" a comprehensive business process improvement and enterprise alignment methodology.
o Successfully led Business Process Improvement projects in multiple industries including promotional product distribution, retail lumber, school districts, health insurance, food manufacturing, hospitality/gaming and multilevel marketing.
o Conducted process improvement and quality methods workshops domestically and internationally.
o Designed and led workshops on Project Portfolio Management, Project Management, Organizational Change Management, Stakeholder Driven Business Strategy Development and more.
o Serving as the Subject Matter Expert on Process Improvement & author at www.projectmanagement.com the largest project management Internet portal in the world (over 400,000 members).
1998 - 2000
Corporation for Standards & Outcomes (CSO)
Chief Operating Officer
Led the design and implementation of two commercial Internet application-services products for a company that provides education and software solutions to the child welfare and behavioral health industry. Started out in a consulting position with CSO - that led to a permanent position as the Chief Operating Officer in early 1999 - with the understanding that my tenure would be on a short-term basis.
o Responsible for all operations - including enterprise wide management of day-to-day affairs, customer relations, administration, and product deployment.
o Served on leadership team that developed strategic direction and strategies for achieving business objectives.
o Led multiple projects including product revamping, implementation of multimedia learning center, and major Internet ASP products for the Human Services industry
o Serving as the Subject Matter Expert on Process Improvement & author at www.projectmanagement.com the largest project management Internet portal in the world (over 500,000 members).
o Provided process and productivity improvement consulting services across multiple industries including Casino Gaming, Vehicle Valuation, Unclaimed Property, Promotional Products & Advertising Specialty Industry, Local Government, Health Insurance, Wholesale and Retail.
1990 - 1998
Showboat Operating Company
Rose steadily through the ranks of a large gaming industry presence. Developed a ground up approach to management and team building during my tenure with Showboat that has paid dividends in my experience as CIO and VP and throughout my career. Our team was able to consistently exceed goals under adverse conditions due in part to this management philosophy.
Corporate Vice President - MIS - 1993 - 1998
Responsible for the development of standards, procedures, technologies, and systems for the entire organization. Charged with the development of the long-term information technology strategies for entire enterprise as well as the oversight of all business unit MIS operations.
o Researched and implemented technology efforts and presence for all new casino projects.
o Contributed at the C-Level to the strategic direction of a billion dollar Hotel Casino organization as a member of nine-person Executive Management Committee.
o Restored faltering vendor relationships improving support levels.
o Implemented Direct Marketing System resulting in savings of over 5 million dollars a year in direct marketing costs.
o Led corporate MIS organization overseeing four major MIS operations within the U.S. and Australia.
Vice President and Chief Information Officer - Atlantic City Property - 1990 - 1993
Successfully rebuilt entire MIS organization. Reported directly to and worked with the CEO concerning all information technology matters. Developed and implemented successful business plans the consistently performed within budgetary levels.
o Renewed user confidence levels and introduced innovative methods and technologies to support the strategic direction of the company.
o Implemented a new marketing system that increased revenues while reducing marketing costs by $5 million a year.
o Transformed key division into a cost effective and contributing business unit. Improvements: Productivity up 64%, Senior Management's confidence in MIS up 56.9%.
1974 - 1990
o Partner - Duitch & Franklin CPA's - Regional CPA Firm - Partner in Charge of MIS Services
o Chairman - Helix Corporation - IT and Management Consultancy - Chairman
o Partner - Andreoli, Johanson & Wood CPA's - Regional CPA Firm - Partner in Charge of Management Services
o Manager - Wilson and Hughes CPA's - Local CPA Firm - Manager of Consulting Services
o Senior Accountant - Alexander Grant & Company - National Accounting Firm - In Charge of Small Business Services
EDUCATION
University of Southern California
o Bachelor of Science in Business 1972
o Certified Public Accountant Exam 1974
PROFESSIONAL ACHIEVEMENTS
o IBM's Beyond Computing Magazine's Editorial Advisory Board Member 1995 - 2003
o Board Member & Vice President Financial Management Systems User Group 1993 - 1995
o Board Member of the Texas Instruments International User Group 1984 - 1986
o Member of AICPA and CSCPA Since 1974
o Former Adjunct Professor at Pepperdine University - MBA Program
o Former Associate Professor at California Lutheran University
o Author of "The HELIX Factor - the key to streamlining your business processes" series of Business Process Improvement Books
References Available on Request
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