Technician Customer Service

Earl Hooks

Email: abqphi@r.postjobfree.com

Address: **** ********* ***

City: Philadelphia

State: PA

Zip: 19143

Country: USA

Phone: 441-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Results-oriented individual with progressive experience in C#, and C++ programming. Primary areas of expertise include RF/Video system installation, testing and debug to component and board level. Self-motivated with experience in writing technical specifications and instituting office procedures. Demonstrated record of high performance standards, including attention to schedules, deadlines, report and quality of work.

Strengths: Exceptional combination of customer, communication, technical, and programming skills. Effective mediator between technicians, programmers, end users, and clients. Experience in technical writing, consulting, demonstrations, design, writing test procedures and specifications, installation, implementation, and client training, with electronic component level troubleshooting, and mechanical troubleshooting skills.

Skill Set: Fully computer literate and conversant with Personal Computers, graduated school to obtain a Bachelors in Computer IT Engineering, Windows 7 operating system and a range of business applications including, Windows NT,; MS Excel, Word, PowerPoint, Visio, CorelDraw; Matlab, Mathcad, Electronics Workbench, MicroCap, ORCAD, with programming experience with C++, C#, Java, Java Script, HTML, and Labview GUI virtual instrument interfacing.

EDUCATION

2012 World College, Virginia Beach, VA

* Bachelor of Science, Computer Science, IT Technology

1997 World College, Virginia Beach, VA

* Bachelor of Science, Electronic Engineering Technology

1987 Cleveland Institute of Electronics, Ohio

* Associate of Science, Applied Science

1985 Cleveland Institute of Electronics, Ohio

* Diploma, Electronics Engineering Technology

1979 Radio Electronics Television School, PA

* Diploma, Electronics Technology

Licences & Certifications

2006 Rowan University

* Six Sigma Training - Yellow Belt

2003 Montgomery College, Rockville, MD

* C++ Programming

2000 ALDEC

* VHDL/Verilog class

2000 National Instruments

* LabVIEW Programming Training Certificate (Classes 1 and 2)

1998 Self Study

* Technician Class Radio Amateur License (KB3DDO)

1985 Radio Electronic Television School

* General Radio Telephone FCC (Lifetime) License (PG0211105)

EXPERIENCE

KEMH Asst Bio-Med Technologist

2008 - 2012 Asst Bio-Med Technologist

* Test, and debug analog and digital, pneumatic/hydraulic control systems of Hospital Beds manufactured by Hill-Rom (Total Care, Advance All/Advanta), Test and repair of GraseBy 3000/500 Infusion Pumps, Enterol Feeding Pumps, Hydroccolators.

BAE Systems AeroSpace Electronics - Contractor for ETG Contract Agency

2006 - 2007 Senior RF Electronic Technician (SECRET Clearance)

* Test and troubleshoot (analog/digital/microprocessor) RF FM Transmitters for Military

DA-TECH - Contractor for MRI Staffing Agency

2006 Electronic Technician

* Test and debug to component level (analog/digital/microprocessor) medical systems to component level

L3 Communications

2004 - 2006 Manufacturing Test Engineer

* Test, coordinate and debug analog and /digital FM Transmitter alignment

* Assist Engineers with redesigning and refining the functionality and efficiency on FM transmitters (1GHz - 3GHz) for test technicians

* Support RF design problems with testing, component replacements, ECNs, and repair/test problems

* Assist with the resolution of equipment design functionality issues in regards to Bipolar, MOSFET biasing Beta-Gain problems, PLL locking problems, and matching of tuned networks

* Assist in the improvement of test floor operations to streamline testing methods, writing standard test procedures and troubleshooting methods utilizing Six-Sigma protocols

Rockwell Collins

2003 - 2004 Senior RF Technician

* Test debug analog and digital receiver systems to board level

* Repair RF VHF/UHF/HF receiver systems used in military applications in the range of 0.5GHz to 40GHz

* Assist engineers in the redesign of tuned RF networks and in the writing of standard test procedures

Orbital TMS

2001 - 2003 Senior Electronic Technician

* Assist engineers with lab duties and functions regarding test of AMDT microprocessor controlled equipment for use on transportation vehicles

* Component level debug of DSPTMS320/ELAN400 processor based RF/Digital TDMA communication terminals

Hughes Network Systems

2000 - 2001 Technical Specialist / Lab Manager

* Assist engineers with lab duties and functions regarding test equipment calibration, point to multi-point broadband stress testing. Maintain test fixture hardware and software integrity for manufacturing department

* Program Thermal Cycling Chamber in LabVIEW to automatically test communications equipment (transmitters, receivers, digital circuits) for temperatures ranging from -40 to 85 Celsius

1998 - 2000 Technical Specialist

* Component level debug of analog, digital, microprocessor and DSP Mobilsat hardware such as SPM-3, MMDM3, and RFM

* Assisted Engineers with the SPM-3 DVT measurement process and writing of final DVT documentation, and Debug Claircom hardware to component level for all digital boards

* Assist in the training of technicians to debug RFM, MMDM, SPM and various Claircom boards such as the CP3, BSP2, MOM, CSM, TIM and CAM modules

1997 - 1998 Electronic Technician

* Debug analog and digital Claircom switching power supplies to component level. Rewrite C-language program of TCUMC test bed platform for engineering test department.

Tellabs Operations Inc.

1997 Customer Service Engineer

* Test and debug of Asynchronous Transfer Mode DACS system (TITAN 5500) used for SONET, DS1, DS3 telecommunications data protocols

* Responsible for maintaining Bell Atlantic, TCG and telecommunications carriers utilizing 5500 DACS in Central Office environments.

Nextwave Telecommunications

1996 - 1997 Senior RF BTS/PCS Communications Technician

* Assist in the design and qualification of CDMA BTS networks

* Write test and RF integration procedures for the BTS/T1 (CSU), install and coax VSWR tests

* RF propagation drive testing utilizing GRAYSON TX/RX mobile equipment

* Installation of MSC 5ESS Main-Frame switch system to Tellabs TITAN cross-connects of DS3/DS1 trunks.

Sprint Spectrum

1995 - 1996 RF BTS/PCS Communications Technician

* RF testing of PCS Transceiver systems for TDMA communication system

* Install and debug Ericsson RBS2000 and Nortel PCS 1900 PCS systems

* Debug CPU functions to the board coax-transmission line troubleshooting using Tektronix TDR

* Drive test BCCH/SDCCH handovers between cells and sites

REFERENCES

Available upon request

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