Human Resources Customer Service

Reply to: ***********@*****.***

HUMAN RESOURCES-ADMINISTRATIVE PROFESSIONAL

Ilicia A. Lopez

Chula Vista, CA 91910

***********@*****.***

Profile

More than 5 years' successful experience in customer service and administrative support

Strengths in problem solving and trouble shooting

Possess solid computer skills

Excellent customer service skills

Capable of operating multi line phone, filing, office organizing, typing and data entry

Knowledgeable in all Microsoft Office programs (Word, Excel, Outlook, Publisher, Access,PowerPoint)

Excellent working knowledge using both PC and Mac systems

Solid computer skills in Adobe Photoshop, Adobe Illustrator, Adobe In Design, Adobe Acrobat, QuickBooks, UltiPro HRIS system, ADP System

Bilingual English/Spanish

Ability to multi task

Outstanding attention to detail

Employment

San Ysidro Health Center, Human Resources Department 2010 Present

Human Resources Assistant, Present

Recruit Service Personnel for Clinic sites (Volunteers, Residents, Interns/Externs

Interact with Clinic site managers frequently

Process Criminal Background checks

Collect proper forms for each candidate to begin service

Serve as liaison between schools and San Ysidro Health Center

Manage compensation and job changes for current employees

Convey changes to payroll department

Data entry for employee changes in UltiPro HRIS system including compensation, job, supervisor, PTO plans and miscellaneous earnings.

Compensation and Benefits Assistant, May 2010 January 2013

Worked under the direct supervision of the HR Manager

Administer compensation and job changes for over 800 employees and communicate to payroll department

Data entry for employee changes in UltiPro HRIS system including compensation, job, supervisor, PTO plans and miscellaneous earnings.

Receive and log performance evaluations for all employees

Provide assistance to employees who could not access UltiPro accounts

Troubleshoot HRIS system issues and communicate with Ultimate Software representatives.

Compile monthly reports from HRIS system in Excel including Census and Demographic reports

Handle EDD benefit claims for previous employees

Responsible for providing company EEO demographics to government agencies

Human Resources Receptionist, February 2010 April 2010

Manage front desk for Human Resources department and Corporate office

Welcome on site visitors, determines nature of business, and announces visitors to appropriate personnel.

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e mail

Provide reports, as required

Order, receive, and maintain office supplies

Create letters, memos, correspondence, reports, and other documents.

Anchor Point Design La Mesa, Ca July 2008 March 2009

Administrative Assistant/ Junior Designer

Administrative Assistant to Creative Director and Creative Technical

Communicate with clients to handle changes in design projects

Manage company database of contacts

Create and send electronic mailers to contacts

Receive incoming phone calls

Update accounting records in QuickBooks program

Work creatively in Adobe Creative Suite programs to design logos, brochures, newsletters and other materials

Maintain websites using Joomla format

Related Property Management, San Diego, Ca March 2008 July 2008

Receptionist/Administrative Assistant,

Handle busy phone system (mainly Spanish speaking callers)

Type data from over 300 unit inspections for maintenance work orders

Organize inspections forms and correspondence by building and unit

Greet and service existing residents and first time applicants

Responsible for copies, filing and supply organization

Assist Property and Office managers in daily duties

Conduct lease re certifications with tenants

Manage parking log and permits for visitors and vendors

File purging for resident folders

Stamp incoming mail and distribute appropriately

Receive rent payments from tenants monthly

Excellent References Furnished Upon Request

Contact this candidate