Customer Service Manager

Linda Sonoras

Email: **********@********.***

Address: **** * **** **

City: Grant

State: MI

Zip: 49327

Country: USA

Phone: 231-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Linda Sonoras

Highly motivated, team player, dedicated, ethical, versatile, computer literate, self-starter and knowledgeable on GAAP.

SUMMARY OF QUALIFICATIONS

Accounts Payables: invoice matching with packing slips, data entry, generate reports, run checks, call vendors regarding errors or for adjustments.

Accounts Receivables: data entry, generate invoices, adjustments, answer customer questions, work with sales force, customer service and/or warehouse to resolve any issues. Cash receipts, banking; deposits and reconciliations.

Collections: review credit information (balance sheets, credit reports) on new accounts to grant credit limits, call customers on past due balances, take phone payments (credit or debit card, check by phone (ACH/EFT), release orders, process payments, review orders and/or adjust, review credit information (balance sheets, credit reports) for increases or decreases in credit limits, send past due letters, faxes or emails for payments, set up payment schedules for delinquent accounts, prepare accounts for 3rd party collections.

CERTIFICATIONS

National Career Readiness Certification: Silver Certificate can be review at:

http://www.act.org/certificate/verify.html Certification Id: 8555PP98GMW4

EMPLOYMENT EXPERIENCE:

Credit Analyst September 2000 to February 2012

Wolverine World Wide Inc. 9341 Courtland Dr., Rockford MI

Manufacturer of shoes and boots, domestic and international sales, 2 Billion dollars sales, manufacturer of Hush Puppies, Merrell, Bates, Wolverine, CAT, Harley-Davidson brands of shoes and boots.

Sept. 2000 - Feb. 2012

Responsibilities: Collections, calls, letters, payment agreements, credit line reviews, adjustments of accounts, release of orders. Liaison between customers, Sales Force and Customer Service.

SAP, Word and Excel 2007, Sharepoint, Outlook and Dun and Bradstreet

Account Receivable/Billing Clerk Oct. 1999 - Feb. 2000

Provia Software Inc Corporate Blvd., Grand Rapids MI

Software developer of customized accounting and logistics programs for global corporations. U.S. office for larger Germany Company. Two Hundred employees.

Responsibilities: Monthly billing, data entry, cash receipts, financial statements

CDI Accounting, Windows 97, Word and Excel 97.

Office Manager/Retail Store Manager Feb. 1997 - June 1999

Quality Creamery, Inc. Lamoreaux Dr., Comstock Park MI

Processor/bottler of fresh milk with retail outlet and home delivery of dairy products, 25 employees.

Responsibilities: Accounts Receivable, Accounts Payables, Payroll, Office and Retail Operations Manager. Peachtree Accounting

Accountant/Secretary Aug. 1996 - Dec. 1997

Paragon International Inc. Industrial Park Dr., Shelby MI

Manufacturer of paint booths for powder coating metals. Employees 14.

Responsibilities: Accounts Payables, Accounts Receivable, Collections

Peachtree Accounting

Accounts Payables/ Inventory Clerk May 1990 -June 1996

SMS SandMold Systems, Inc W. State St., Newaygo MI

Manufacturer of sand and mold handling equipment, conveyers. Thirty employees.

Responsibilities: Accounts Payables, Steel Inventory Control,

Customized Computer System

EDUCATION

Name of School: University Of Phoenix

Dates Attended: Fall of 2007 to Spring of 2009

Address: Grand Rapids, MI

Area of Study: Business/Accounting, Information Systems

No Degree

Name of School: Baker College

Dates Attended: Fall 1994 to Spring 1996

Address: Fremont Campus, Fremont, MI

Area of Study: Administrative Assistant/Accounting and Information Systems

No Degree

Name of School: Newaygo East Learning Center

Dates Attended: Winter 1993/1994

Address: Newaygo, MI

Area of Study: Word, Excel, Word Perfect, Lotus 1-2-3 and DOS

Name of School: Monroe-Jefferson School

Dates Attended: Fall 1959 to June 1972

Address: Monroe, MI

Area of Study: General Education - Diploma

ORGANIZATIONS

Name: Big Brothers/Big Sisters of Newaygo County

Big Sister

Name: LogJam Investment Club

Recording Secretary

REFERENCES

Excellent references available upon request.

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