Customer Service Sales

Brian Gray

Email: *********@********.***

Address: **** *. ******* **.

City: Orange

State: CA

Zip: 92867

Country: USA

Phone: 714-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

BRIAN S. GRAY

7368 East Skyline Drive

Orange, California 92867 **************@***.*** Home: 714-***-****

Cell: 317-***-****

BUSINESS PROFILE

An experienced business professional with an extensive background in customer service and sales. Proven record of success in sales, marketing, and providing excellent customer service. Experienced in building, growing and managing a business by establishing solid relationships with existing and new clients. Able to analyze customer needs and recommend implementation of changes to benefit the client and grow company revenues. A caring, thoughtful, and personable professional with a strong work ethic. Excellent communication and interpersonal skills; able to interact effectively at all organizational levels.

EMPLOYMENT HISTORY

GRAY INSURANCE, GuideOne Insurance 1996 - 2012

Agency Manager

Manager of a personal lines insurance agency representing multiple companies, including major insurance carriers; GuideOne, Travelers, and Progressive. Managed all business expenses, maintained a loyal client base with high client retention by offering strong customer service. Attracted new business from referrals and cross-selling existing customers.

Built a $500,000 agency with over 200 clients from the ground up by establishing a sales/marketing plan which initially included cold calling on prospective customers leading to significant cross-product sales opportunities

Utilized a cost-benefit analysis on current book of business to determine appropriate actions needed to maintain profitability operating at 60% margins. This was accomplished by evaluating profit margin data on current accounts by carefully analyzing premium dollar revenue and expenses incurred as a result of claims

Leveraged existing client relationships to uncover cross-sale opportunities with 80% of clients having multiple lines of business through the agency

Consulted with current clients to identify specific factors that affected coverage and recommended changes which benefited the customer and improved client retention and agency bottom line.

Worked with home-office staff to mitigate future losses by non-renewing or making coverage changes to certain unprofitable accounts; made necessary recommendations to eliminate exposures more likely to cause a claim

Handled rate increases, in a very challenging geography, by effectively communicating with customers prior to changes going into affect. Provided affected customers with rationale behind the increases, offered alternatives in the form of quotes from other carriers, and reviewed possible plan changes to control costs while maintain appropriate levels of coverage

Earned awards for retention and persistence of clients, evaluated annually

AWARDS AND RECOGNITION

-Good Persistency- star award in recognition of top 10% retention of current business

Received round-trip tickets to anywhere in the world for winning company-wide sales contest

Three-time award for achieving -superstar- status in recognition of sales in the top 5% of all agents

Two-time winner of -Rookie of the Month- recognition

EDUCATION

Indiana University, Bloomington, IN

BS Business (Major: Marketing)

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