Customer Service Assistant
Resume:
Ultimate Guide to Resumes Seaver College Career Center
Sample 1: Entry-Level Chronological Resume General 1
Howard A. White
School: 24255 Pacific Coast Hwy. #1234 Malibu, CA 90263
Local: ** *. ***d St. New York, NY 10023
310-***-**** ******.*.*****@**********.***
EDUCATION
Pepperdine University Malibu, California 2008 Present
B.A. in Political Science Expected 2011
Minor in Sociology
Honors: Dean s List, Phi Eta Sigma Honors Society
Activities: Camp David Gonzalez Educational Tutor (2008 Present), Catholic Student
Association (2009 Present), Riptide Student Organization (2009 Present), Note Taker for
Disability Service Office (2008 Present), First Year Mentor Program (2008 2009), New
Student Orientation Leader (2009), Step Forward Day (2008 2009)
Pepperdine University Florence, Italy 2008 2009
Studied language, history and culture and traveled extensively throughout Europe
EXPERIENCE
Abercrombie and Fitch Canoga Park, CA 2010 Present
Brand Representative
Provide excellent customer service to over 200 customers daily
Maintain store appearance by organizing and restocking merchandise
Consistently utilize troubleshooting skills to solve customer problems
Trained and supervised new employees on company policies and procedures
Old Navy New York, NY 2008 2009
Lead Logistics Associate/Customer Service
Led Logistics Team of 20 employees to meet goals in speed and performance
Facilitated communication between co workers and management
Coordinated visual merchandise to uphold company standards
Successfully met customer needs in a busy and fast paced environment
LEADERSHIP EXPERIENCE
Student Government Association Malibu, CA 2009 Present
Student Senator (elected position)
Co organize numerous campus wide events to benefit a community of 3000+ students
Met with student groups in order to gauge student interests and concerns
Implement numerous student initiatives and resolutions to better represent student concerns
SKILLS
Computer Skills: Proficient with Mac, PC, Microsoft Word, Excel and PowerPoint
Language Skills: Proficient in Italian and Conversant in Spanish
2
Ultimate Guide to Resumes Seaver College Career Center
Sample 2: Entry-Level Chronological Resume General 2
K. Triton O thesea
24255 Pacific Coast Highway #9999 Malibu, CA 90263
314-***-**** *********@**********.***
EDUCATION
Pepperdine University Malibu, CA 2007 Present
B.A. in Speech Communication
Expected 2011
Spanish Minor
Religion Minor
Honors & Awards: Alpha Chi Honor Society, Lambda Pi Eta Honor Society, Golden Key Honor
Society, Dean s List, National Dean s List, Who s Who in America s Colleges and Universities,
Dean s Scholarship
Pepperdine University Buenos Aires, Argentina Spring 2009
Studied language, history and culture and traveled extensively throughout South America
EXPERIENCE
Office of Historical Records Malibu, CA 2007 2008
Student Assistant
Developed and implemented a new procedure for compilation and storing of faculty records
Cataloged over 400 student grades and transcripts in university archive
Effectively handed student grievances, coordinated travel arrangements, scheduled staff meetings,
drafted memos
Coffee Bean and Tea Leaf Calabasas, CA 2006 2007
Barista
Provided friendly customer service and managed cash register
Prepared beverages and maintained a clean and sanitary work environment
Agape Child and Family Services Memphis, TN Summer 2007
Families in Touch (FIT) Summer Intern
FIT is a transitional housing and supportive services program for homeless pregnant women
Observed social work and counseling sessions
Served as assistant chaplain by leading bible studies and prayer groups
Created and updated new resident files and maintained Access database of psychosocial history
SKILLS
Computer
Software: (thorough knowledge): Microsoft Word, Excel, Access and PowerPoint
Software: (proficient): Adobe Photoshop and QuickBooks
Research: Westlaw, LexisNexis, JSTOR, EBSCO Host
Languages
Spanish (fluent) French (conversational)
CERTIFICATION
CPR and First Aid for Adult and Infant, American Red Cross June 2007
3
Ultimate Guide to Resumes Seaver College Career Center
Sample 3: Entry-Level Chronological Resume with Sports Medicine Degree
Andy Surfrider
24255 Pacific Coast Highway #9999 Malibu, CA 90263
314-***-**** ****.*********@**********.***
EDUCATION
Pepperdine University Malibu, CA 2008 Present
Major: Sports Medicine
Activities: Delta Delta Delta, Director of Programming (2009 Present); The Blind Children s
Center of Los Angeles, Volunteer (2008 Present)
Pepperdine University Florence, Italy Summer 2009
Study Abroad Program
Studied language and humanities while traveling extensively throughout Italy and Europe
EXPERIENCE
New You Fitness Agoura Hills, CA August 2009 Present
Intern
Participate in weekly training sessions on fitness programs and injury prevention
Collaborate with various departments to design and implement first-ever walking campaign to
encourage fitness and healthy living
Coordinate Stretch of the Month exercise by researching, preparing and presenting information
to executive team
Pepperdine Athletics Malibu, CA October 2009 Present
Office Assistant
Responsible for scheduling team practice and coordinating visitors
Collaborate with a team of 6 to coordinate over 200 athletic events per year
Assist in overall office management and operations for a busy athletic office
Exercise and Health Course Malibu, CA Spring 2009
Health Evaluation Project
Conducted several studies examining cardiovascular health, pulmonary function, strength and
endurance and blood levels in a 19 year-old male
Examined results to recommend lifestyle changes for preventative medicine
Exercise and Health Course Malibu, CA Fall 2008
Cellular Biology Teaching Assistant
Calibrated and arranged equipment and prepared reagents and solutions for every class
Assisted 15 students during labs: advised students on procedures and design of experiments
Graded assignments and tutored students for examinations
SKILLS
Computer: PC Literate. Knowledgeable in Microsoft Word and Excel
Language: Proficient in Italian
Lab Skills: Spectophotometer, Micropipets, PH meter, Autoclave, and lab safety procedures
4
Ultimate Guide to Resumes Seaver College Career Center
Sample 4: Entry-Level Chronological Resume in Telecommunications Industry
SUSIE SMOTHERS
24255 Pacific Coast Hwy #9999 Malibu, CA 90263 *********@**********.*** 310-***-****
EDUCATION
PEPPERDINE UNIVERSITY Malibu, CA
Bachelor of Arts in Telecommunications - Broadcast News
Relevant Coursework: Video Field Production, Intro to Journalism, Broadcast Journalism,
Advanced Broadcast News Reporting, Programming and Policy, Telecommunication Industry,
Message Creation and Effects, Communication Ethics, and Mass Communication Law
Honors: Dean s List (2007-Present); Golden Key International Honor Society (2008-Present)
Activities; Pi Beta Phi Sorority (2008-Present); Camp David Gonzales (2007-2008); Project Serve
Honduras (Spring 2008); Step Forward Day (2007)
PEPPERDINE UNIVERSITY Shanghai, China
Study Abroad Program 2008-2009
Studied Chinese language, history, and culture while traveling extensively throughout Asia
TELECOMMUNICATIONS EXPERIENCE
NEWS WAVES (TV26) Malibu, CA
Entertainment Anchor/Reporter Fall 2009 Present
Served as the Entertainment Anchor for a local news broadcasting network with a viewership of 20,000+
Shot and edited field video clips for live broadcast using Avid Editing software
THEM WEEKLY (TV26) Malibu, CA
Music News Anchor Fall 2008 Present
Researched and reported on Entertainment news in the LA area for a student-run broadcast program
Responsible for coordinating the teleprompter and tape recorder for live shows
STRONG CURRENTS (TV26) Malibu, CA
Crew Member Fall 2008 Spring 2009
Served as a live studio crew member and cameraperson for a weekly all-woman talk-show broadcast
WORK EXPERIENCE
PEPPERDINE OFFICE OF ADMISSION Malibu, CA
Office Assistant Fall 2008 Summer 2009
Served as a liaison between university administration and prospective families
Performed clerical office duties, directed admission events, and conducted campus tours
Entrusted with confidential university and applicant information
RAH RAH! CHEER AND DANCE COMPANY Boston, MA
Instructor/Coach Summer 2009
Instructed three competitive high school and middle school teams with 30+ participants
Responsible for choreographing five new routines per month
Utilized interpersonal and motivational skills to encourage students to practice and develop dance skills
SKILLS
Computer: PC and Mac literate. Proficient in Microsoft Word, Excel, and PowerPoint
Field Production: Final Cut Pro editing, lighting equipment, and camera operation
Studio production: Studio cameras, audio board, and switcher
5
Ultimate Guide to Resumes Seaver College Career Center
Sample 5: Entry-Level Chronological Resume with Objective Statement
LAYDEE O MALIBU
24255 Pacific Coast Hwy #1234 Malibu, CA 90263
310-***-**** ********@**********.***
OBJECTIVE To obtain a summer internship with an advertising agency or public relations firm
EDUCATION Pepperdine University Malibu, CA 2005-Present
Communications Major Expected Graduation 2009
Outside emphasis in Business Administration
Relevant Coursework: Financial Accounting, Organizational Behavior, Public Relations
Writing, Message Creation and Effects, Public Relations Techniques and Campaigns
Activities: Advertising Club (Treasurer 06-07), 2005-Present; International Business Network
Club, 2005-Present; Step Forward Day, 2005-Present; New Student Orientation Counselor,
2006-2007; Hillview Acres Orphanage Day, 2006; Habitat for Humanity, 2006; Dorm bible
study leader, 2005; Concert Choir, 2005
Honors & Awards: Wave of the Week, 2007; Dean s List, Fall 2006 and Spring 2007;
Johnson, Smith, Johnson Academic Scholarship, 2006-2007; Associated Women for
Pepperdine Scholarship, 2006; Most Inspirational Pepperdine University Concert Choir,
2005
Pepperdine University Heidelberg, Germany Fall 2006
Studied German language, history and culture
Traveled extensively throughout Europe
EXPERIENCE Ernst & Young Los Angeles, CA 2007-Present
Auditing Intern
Participate in annual audit of Alpha Holdings and development of final certification report
Design and create Excel spreadsheet macros to reduce entry time by 35% and automatically
cross-reference errors by 17%
Pepperdine University Malibu, CA 2006-2007
Resident Advisor, Housing & Community Living
Served as student leader and mentor to 50 women in a residence hall
Provided academic and social council to residents, demonstrating aptitude in conflict
resolution, mentoring, and peer counseling
Organized group events to foster friendships and assist with college transition
Pepperdine University Malibu, CA Spring 2006
Student Worker, Student Services Office
Filed, scanned, validated, and released over 3,000 student records
Supervised and trained student workers in learning new systems management software
Abercrombie and Fitch Canoga Park, CA Summer 2005
Brand Representative
Assisted customers with friendly service in the selection and purchase of apparel
Managed cash control and inventory increasing internal organization
COMPUTER SKILLS
Research: Lexis-Nexis, JSTOR, CMMC, Academic Search Elite, Internet
Software Familiarity: Microsoft Publisher, Adobe Photoshop, Lotus Notes, and QuickBooks
References furnished upon request.
6
Ultimate Guide to Resumes Seaver College Career Center
Sample 6: Entry-Level Chronological Resume with Profile
Willy T. Waves
24255 Pacific Coast Hwy Malibu, CA 90263 *******@**********.*** 310-***-****
Profile
Enthusiastic self-starter with strong problem-solving and organizational skills
Dedicated student leader with an interest in pursuing a career in student development
Experienced user of PC and Mac, MS Office, and Adobe Photoshop
Recognized as Student Leader of the Year, 2006
Fluent in written and spoken Spanish
Education
PEPPERDINE UNIVERSITY, SEAVER COLLEGE Malibu, CA
Bachelor of Arts in Psychology and Religion April 2010
Emphasis in Counseling Psychology
Relevant Coursework: Counseling Theory and Techniques, Family Therapy, Organizational
Psychology, Psychology and Religion, and Cross-Cultural Psychology
Experience
HOUSING AND COMMUNITY LIVING
Pepperdine University Malibu, CA
Spiritual Life Advisor 2009-Present
Active peer-ministry advisor to 50 students
Led student training sessions in theology, peer-counseling and pastoral ministry
Work with students to foster spiritual growth, demonstrating conflict resolution and mentorship
Organize and plan a weekly bible discussion group and activity for residents
PATHWAYS FAMILY COUNSELING CENTER Encino, CA
Intern Summer 2008
Greeted counseling clients and guided through in-take process
Designed and led a workshop presented at the Los Angeles Psychology Conference
Informed and advised counseling staff in matters concerning young adult mental health
CENTER FOR HUMAN RESOURCES
Pepperdine University Malibu, CA
Student Manager 2007-2008
Assisted in the supervision of 9 student employees, including hiring and evaluation
Co-developed employee relations program ultimately reaching 300 employees in its pilot year
Partnered with executive staff members to evaluate the effectiveness of email communication
STUDENT PROGRAM BOARD
Pepperdine University Malibu, CA
Coffeehouse Chair 2006-2007
Designed and implemented 15 coffeehouse programs featuring local musicians
Provided leadership and direction for assisting board members to facilitate successful events
Partnered with executive staff members to evaluate the effectiveness of email communication
Awards and Honors
McCarthy Scholar 2007
Student Leader of the Year Award 2006
Eagle Scout Award 2003
7
Contact this candidate