Customer Service Manager
Resume:
Lance Stec
Email: *********@********.***
Address: *** *. ******* **.
City: Westmont
State: IL
Zip: 60559
Country: USA
Phone: 630-***-****
Skill Level: Entry
Salary Range: $68,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LANCE STEC
233 S. Lincoln St.,
Westmont, IL 60559
*****@*******.***
IT SYSTEMS SECURITY / INFORMATION TECHNOLOGY
An IT security engineer with leadership qualities, a team player, and strong customer service understanding.
Manager-level ability to manage, coach, mentor, hire, terminate, and direct staff into motivated employees and employee satisfaction.
Accomplished customer relationship manager able to influence, analyze, interpret and innovate client requests.
Excelling in management, customer service, team building, and training/development
EXPERIENCE
Manager THE PERFECT SWING Darien, IL 2005 - Present
Manager of a 55,000 square foot indoor Baseball, Softball, and Soccer training academy, providing teams and individuals of all ages an opportunity for year-round practice with state of the art equipment and well qualified instructors.
* Manager of operations for a Sports Training Facility catering to the development of athletes
* Maintains the weekly work schedule for all personnel ensuring the front desk and all parties are adequately staffed
* Books appointments for teams, groups and individuals as needed, weekly, and seasonally
* Negotiate and manages build contracts with teams, groups and individuals for the use of the Sports Training Facility
* Responsible and accountable for register sales and the end of day closing of the register receipts
* Responsible for the purchase and sale of equipment
* Train new personnel in the processes regarding parties, cash register sales, bookings, and closings
* Arrange all aspects of parties held at the Sports Training Facility
* Establish relationships with customers by listening to their requirements, offering solutions, resolving problems, and interacting professionally
TECHNICAL SKILLS
IS SECURITY SQL HTML UNIX/ LINUX
NETWORKING (TELECOMMUNICATIONS SERVER) JAVA PROGRAMMING
EDUCATION
BS in Information Technology with Information Systems Security Concentration - University of Phoenix (3/2013)
References Available Upon Request
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