Manager Customer Service
Resume:
SHAWN M. BURTON
Galloway, OH. 43119
*********@*******.***
Objective
Although I
am accomplished in engineering and programming, I very much enjoy working
with end users. I seek a company that
can fully utilize my technical talents while encouraging creativity and
innovation to make an industry wide impact.
Professional Technical SummaryPlanning,
architecture, development, and administration of:MSSQL
7.0 - 2008: ISS, RSS, AAS, .NET, TSQLWindows Server: 2008, 2003, 2000, NT4, IIS, Active Directory, WMI Scripting Linux, MySQL, Apache, PHP, IMAP/LDAP, SybaseVisual
Studio .NET, ASP, VB, SharePoint integration, Team Suite, Lotus Notes Dreamweaver
Suite, ColdFusionWell-versed
in Microsoft Software; development, server, and clientAdvisor to
Microsoft SQL Server Development TeamAdvisor to
Microsoft SQLH2 Development teamDeveloped
SQL monitoring and reporting tool in which Microsoft is modeling future
developmentThree
certifications in WindowsNT/EIC technologiesSharp
ability for attention to detail and top-down analysis obtained in U.S.
Navy Aviation
»IRTH Solutions, Inc. May 2008 – Jan 2009 Columbus, OH.
Director of Business Services, TechnologyResponsible for Technical Support, SQL, and MIS DepartmentsMaintained large MSSQL cluster containing critical, highly available information on national utilities infrastructureMaintained critical 99% uptime .NET web application for analysis and distribution of dataBusiness Intelligence instruction and integration into enterprise ethics and practices
»Nationwide Insurance (Contract) May 2007 – May 2008 Columbus, OH.
Business Intelligence ConsultantSubject matter expert for database consolidation into a single enterprise warehouseProvided companywide education for Business Intelligence maturationl operations with major banks and financial institutionsCreated proof of concept servers for research and developmentLead effort in designing a common reference interface to include LiveOffice, BusinessObjects, MicroStrategy
»BISYS Financial Group, Inc. March 2005 - Present Columbus, OH.
Level II SQL Analyst (SQL Support Night Sup.)Planning, development, implementation, and monitoring of over 100 production SQL serversWrote and maintained various SQL and data driven applications for operation and support of global operations with major banks and financial institutionsPerformed efficiency testing and tuning of various server platforms with emphasis on SQLSupervisor of overall operations and SQL support during 3rd Shift operations (first year)
Pathset Technology
Services Sept 2003 March 2005 Dallas,
TX.
Independent ConsultantProject
planning and implementation (MS, SQL, MySQL,
Novell, Unix/Linux, Cisco, EIC, Merlin)Database
installation, design, development, and cycle planning (MySQL, MSSQL)Web
development and design (PHP, CF, ASP, VB, MSSQL/MySQL
integration)Development,
troubleshooting, and consultingTechnical
trainer
Pilot
Catastrophe Services Inc. Aug. 2000 - Sept 2003
Dallas, TX.
MIS Technical Administrator (Training Facilities IT Manager)Maintained
50 clients, 18 server platforms, 2 PBX systems to include:
Windows 98
ME NT 2K XP, Exchange, MSSQL, MySQL, Linux,
UNIX, MSSQL, IMAP, LDAP, Apache, Novell Netware, ARC Serve, Innoculan, Cisco VPN, Routers, and Switches.Performed
internet/intranet/eLearning development and design using:
Dreamweaver/Coldfusion, Fireworks, Flash, Freehand, FrontPage,
MSSQL, MySQL, PHP, ASP, and various database
interfaces. Planning,
design and implementation of EIC server integration system (1000
client).
Open Medical Systems Aug
1999- July 2000
Dallas, TX.
Help Desk ManagerActed as
Phone Support Manager for team of 5 supporting over 1200 clients, most
often doctors. Developed
and refined technical and customer service policies and engineering
procedures for integration of PC hardware and software to medical
digital radiography and office automation systems and networks. Acted as
final resource in unresolved technical issues. Oversaw
field and in-house troubleshooting and maintenance (Win98/NT, Exchange,
MSSQL, IIS). Performed
material fitness and financial reporting for department. Website
Development. (Dreamweaver/Coldfusion,
Fireworks, Flash, Freehand, FrontPage, MSSQL, MySQL,
PHP, ASP)
Gateway Corp.
(Tech Support and QA Engineering dept) Three Contracts 1997-1999 Hurst, TX.
Technical Support Representative (3rd Level), QA EngineerProvided
support and technical mentoring to technicians supporting
Windows95/98/NT, Exchange, MSSQL, IIS Provide
upper level support to Gateway clients. Problem
resolutions for Gateway wide DRC. Assisted in
development and technical documentation authoring of the Destination II
PC/TV proprietary computer system.
CompUSA
Corp. (Tech Support/OEM Division) Three Contracts 1996 1998 Dallas, TX.
Level Three Resolutions Technician, OEM Division SupervisorProvided
assistance, training, and technical supplements to CompUSA Field and
Help Desk Technicians (TQL manager and technical mentor).Managed
support for WinNT4.0, Exchange, MSSQL, IIS, SMS, and other corporate
technologies.Headed
integration of new CompUSA OEM computer departmentIntegral
part of the Windows98 research team for integration of the operating
system into all CompUSA systems. Provided PC
support to approximately 50 clients per day.
United States Navy 1990
1995 Enlisted from Columbus,
OH. Travel to 30+
countries
(AME) Aviation Environmental Systems TechnicianCompleted
Aviation class A school. Maintained
ejection seats, and other environmental and computer systems on various
aircraft Maintained
squadron LAN and stand-alone computer systems as collateral duty.Wrote a
manual now used Navy-wide for the calibration of computer test
equipment. Received
various medals and awards during peace and wartime operations.
Education
(Education by U.S.
Military into IT field)
Computer
Science Tarrant / University of Texas
Arlington, TX. PC Hardware-
Advanced hardware troubleshooting and repair techniques PC Operating
systems- Advanced DOS, Windows 3.x/95/98/NT Advanced
Network Management- Network Installation, Support, and Configuration.
Programming-
Object Oriented application development. Certified
Admin, Install, Troubleshooting of MSWin EIC.Computer
Based Accounting- Logic driven accounting systems. Business and
Professional Communications- TQM, TQL, Time Management, Diverse Cultural
InteractionTyping
Proficiency- 90 GWAM average typing speed. Creative
Writing and Design- (Lit. 1 and 2 skipped through testing)Plus
non-industry related electives and primary courses (28 attained during
military service)
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