Customer Service Marketing

Karolin bierbrauer - My Resume

Karolin BierbrauerSocial Media & Web ****************@*******-**********.** +49894209562150MuenchenCombining my customer service experience and my work at an online portal Ireally like the trend of Social Media and the engagement with the customer.I also like to combine Social Media with Webdesign and so I am also currentlydesigning webpages with Wordpress.Work ExperiencePortal & Shop ManagerTelefonica Germany GmbH & Co. OHG - MunichApril 2011 to PresentDevelopment of online-shop and ecare projectsBriefing and control of partner agenciesRealisation of Ecouponing campaignsContent ManagementPortal & Shop ManagerTelefonica o2 Germany GmbH & Co. OHG - Munich, GermanyOctober 2009 to March 2011Development of online-shop and ecare projectsBriefing and control of partner agenciesRealisation of Ecouponing campaignsContent ManagementSales AgentTelefonica o2 Germany GmbH & Co. OHG - Munich, GermanyJuly 2005 to September 2009customer careselling mobile phones and contracts to customersInternship 1 Weish upl Werkst tten GmbH - Stephanskirchen, GermanyJune 2004 to September 2004Order ManagementInternship Animation/VFXSZM Studios GmbH - Munich, GermanyJuly 2001 to October 2001support the collegues at their daily businessInternship at a daily showProSiebenSat.1 Media AG - Munich, GermanyJuly 1997 to August 1997Research of information relevant to the showprepairing the InformationInternship Production Film/TVARRI TV - Munich, GermanyJuly 1995 to August 1995Support for several TV ProductionsEducationBA (Hons) in Social ScienceThe Open University UK2005 to 2009BA in Communication StudiesUniversit t Salzburg Salzburg, Austria2002 to 2005BA (Hons) in Media Studies with Business StudiesUniversity of East Anglia UK1997 to 2001 2 SkillsSocial Media, Online Marketing, Coremedia CMS, Wordpress, PersonalBrandingLinkshttp://www.karolin-bierbrauer.dehttp://www.linkedin.com/in/karolinbierbrauerhttp://www.twitter.com/karo2204https://www.facebook.com/pages/Karolin-Bierbrauer/210507655628422CertificationsBasics in Social MediaAugust 2010 to December 2010Basics in Social MediaSocial Networks an d building communitiesPR 2.0Marketing and sales with Social MediaEnterprise 20Law in the social webSocial Media StrategiesSocial Media ManagerFebruary 2011 to PresentAdditional InformationInterests:Augmented Reality, Blogs, CMS, Communities, Content Management Systems,Personal Branding, E-Commerce, Social Commerce, F-Commerce, Enterprise2.0, Facebook, Google, Internet Marketing 2.0, iPad, iPhone, iTunes, Mac OS,Location Based Services, Micro Blogs, Mobile Marketing, net cculture, OnlineMarketing, Social Bookmarks, Social Media, Social Media Optimization, SearchEnginges, Search Engine Marketing, Search Engine Optimization, Twitter, UserGenerated Content, Viral Marketing, Web 2.0 3