Customer Service Manager
Resume:
George D. Beelen Jr.
**** ***** **. #*** *****, OH 44312 H: 330-***-**** abqone@r.postjobfree.com
DATA ANALYST
Over 12 years experience in data mining, use of reporting software and the design of database
applications. Mining and reporting software includes Crystal Reports, Cognos, MicroStrategy, SEQUEL-
Viewpoint and TOAD for Analysts. Develop database applications in the MS SQL and MySQL
environments with relational and de-normalized database structures. Create end-user interfaces in MS
Excel, MS Access, .ASP, Joomla or other web GUI as needed exploiting ODBC, MySQL MS Query and
other driver connectivity as required.
EXPERIENCE
Time Warner Cable, North Canton, OH Feb 2006 Sep2011
Oct 08 to Sep 11 - Technical Support Analyst - Optimize employee production through design
and management of performance metrics in the third tier of a customer service call
center. Mine external data and store in local MS SQL databases for on -demand
integration into scheduled and ad-hoc reports. Improve department, manager,
supervisor and agent efficiencies through regular production of reports that fo cus
management attention on key metrics.
Feb 06 to Oct 08 - Technical Support Specialist - Provide customer support and service to high-
speed data and digital telephone subscribers of a leading multi-channel provider.
Demonstrate excellence by continually exceeding management expectations to help
customers meet their desired needs. Numerous Technical Support Specialist agent
awards led to promotion in 2008.
MCI Worldcom, Warren, OH Dec 1999 Jun 2004
Jun 01 to Jun 04 Report & Commissions Analyst - Provide comprehensive performance
reporting and employee commission pay-out in a customer service call center. Provide
budget analysis. Mine external data and store in local MS SQL databases for on -demand
Dec 99 to Jun 01 Customer Service Agent provide inbound call customer service for local and
long distance phone customers.
EDUCATION
Walsh University, Canton OH B/A - Business Management
Concentrated study in Finance. Graduated with a 3.85 GPA Magna cum Laude
KEY TRAINING & TOOLS
MS SQL Project Management Joomla
MySQL OneIT Helpdesk .ASP
VBA SEQUEL Viewpoint MS Excel
MS Access C++/C# Spanish
Paradox Visual Studio LAMP/WAMP
MILITARY SERVICE
United States Marine Corps, El Toro, CA
Served as Unit Diary Clerk and tasked to report the day-to-day squadron location and personnel
changes to Head Quarters Marine Corps.
Distinguished discharge with Honors
Expert Rifleman
George D. Beelen Jr.
1063 Eagle Dr. #711 Akron, OH 44312 H: 330-***-**** abqone@r.postjobfree.com
OTHER EMPLOYMENT
Video Warehouse, Boardman, OH 2004 2005
Manager Hired, trained, motivated and retained the video rental store staff from the time it first
opened.
NEON, Ravenna, OH 1998 1999
Programmer & Integration Engineer - Used C/L7 software (a language similar to HL/7 and C#)
to pipe data flows primarily in the medical environment.
tfIndustries, Warren, OH 1994 1995
Programmer, Analyst & Trainer project design and documentation in medical, automotive and
manufacturing environments.
Image Producers, Canfield, OH 1990 1992
Sales - sold video production services regional business owners and marketing directors
Creative Group, Youngstown, OH 1989 1995
Write, edit, produce and direct television commercials, long -form video productions and
websites for marketing and education. Credits include but are not limited to:
Peopling of the Mahoning Valley - A 45 minute historical documentary aired on PBS.
Harding Schools - Webby Award - TV Commercial Series
gBeelen Associates, Youngstown, OH 1989 - Present
Freelance Developer - provide data analysis services and website development for local and
regional businesses.
Time Warner Cable, Youngstown, OH 1988 - 1989
Account Executive - sell video production services and Cable TV advertising air time to local
business owners and marketing directors.
WHOT Radio, Youngstown, OH 1982 1988
Account Executive - sell radio production services and radio advertising air time to local business
owners and marketing directors
HOBBIES/ACTIVITIES/COMMUNITY
Butler Art Museum As a pro-bono community activity, created an introductory
pamphlet for the museum in 2007. The museum is still making reprints for
distribution each year
Ohio Cultural Alliance Website As a pro-bono community activity, designed, created
and continue to maintain the website for the Ohio Cultural Alliance, a 501(c)3
organization. The site, located at www.ohioculturalalliance.org, uses the Joomla
content management format.
Akron Marathon As a pro-bono community activity volunteered with the Summa
Health group to setup and man one of the First Aid stations for the 2011
marathon.
Diving SSI Certified diver working towards Master Diver certification. Though I enjoy
the recreational aspects of diving, I intend to let local authorities know of my
skill in the event underwater search or rescue is required. Current Specialty
certifications in Deep Diving, Stress and Rescue, Wreck Diving, Limited
Visibility Diving, Night Diving and Enriched Gas Diving.
Biking Regular rider off-road and trails. Summer rides 2011 included a half-day 50 mile
route on the Cuyahoga Towpath trail.
Cuyahoga Conservancy In 2011, became a member of the Cuyahoga Conservancy to
help maintain the first-in-class status of the park system through fund raising
and community events and to foster a healthy activity for technology-minded
individuals.
Guitar Enjoy playing in small and very private groups. Participated in a few
community choral events and found it very rewarding.
George D. Beelen Jr.
1063 Eagle Dr. #711 Akron, OH 44312 H: 330-***-**** abqone@r.postjobfree.com
COMPENSATION
Contract
Hourly $50 - $70 Gross
Annual $104,000 to $145,000
No Minimum Term
No Benefits
Travel Allowance
Contract-To-Hire
Hourly $40 - $60 Gross
Annual $83,200 to $124,800
3 Month Minimum Term
No Benefits
Travel Allowance
Full-Time
Hourly $30 - $50 Gross
Annual $62,400 to $104,000
No Minimum Term
401k or Equivalent / Matching
Health Care
Travel Allowance
George D. Beelen Jr.
1063 Eagle Dr. #711 Akron, OH 44312 H: 330-***-**** abqone@r.postjobfree.com
Professional References
Michael Galambos
Ganapathi & Company
1224 Hamilton St, Suite 302
Vancouver, B.C, Canada, V6B2S8
Vivek Bagal
Technical Resolution Specialist, Time Warner Cable
Matthew Young
Technical Resolution Specialist, Time Warner Cable
Steve Chos
Executive Director, Auto Dealers Assoc.NE Ohio
Youngstown, OH
Sal Calderone,
Production Manager, The Creative Group
Youngstown., OH
Chauncey Smith
EEO/Diversity Mgr., H. J. Heinz Company H/R
Pittsburgh, PA
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