Project Manager Quality Assurance

*** ******* ***, ******* ** ***** email: **************@*****.*** call: 408-***-****

Experienced software professional with a passion for the user interaction

Summary of Skills

Interaction Design

Persona Development, Task Flow Analysis, Story Boarding, Wire Frames, Prototype development, Visual Design, Competitive Analysis

Usability Research and Testing

Experiment Design, Ethnographic Study, Surveys, Questionnaires, Heuristic Evaluations, Interviews, Statistical Analysis, Formal Usability testing

Project Management

Project Lifestyle Management, Communication Liaison, Task Budgeting, Brainstorm Facilitation, Day-to-day Operations, etc.

Design Tools

Photoshop, Omnigraph, Illustrator, Visio, HTML, CSS etc.

Foundation in Quality

Experience in Quality Assurance Product Testing from end user perspective

Brooks Bouchard

M.S. in Human Computer Interaction

Education

Masters: Human Computer Interaction San Jose State Univ. San Jose, CA

December 2011

Generated product recommendations based on user research and published findings

Produced high quality heuristic evaluations for real world projects

Selected by professor as exemplary performer to lead team based projects

Singled out to work with professors on their academic research

Bachelors: Information Systems Boise State University Boise, Idaho

Received May 2006

This is where I discovered my passion for the user experience and dedicated the rest of my professional career to product based study and design

Work Experience

Feb 2011 – Oct 2011 Curse Inc. San Francisco, California

Project Manager - Contract

Created, managed, and executed core feature design for the Curse.com site redesign; the most successful product launch in Curse history

Created information architecture for LoLPro.com which launched with over 3million visitors in the first 5 days

Lead feature innovation process for League of Legends and Star Wars Database site

Made high quality wireframes and specifications that enabled product team success

Created Premium User contest experience and gave out thousands in prizes

Managed schedules and expectations of several cooperative teams across many projects

Integral in defining and owning new products aimed at expanding Curse’s network of community sites

Worked diligently to maintain product quality through heuristic evaluations and bug finding

Jan 2008 – Nov 2010 Intuit Menlo Park, California

Quality Assurance Analyst - Homestead and Intuit Websites

Entrusted with delivering huge numbers of enterprise class products critical to company goals

Made large impact on product releases as a user experience advocate

Integral in coordinating testing objectives across multiple teams including international teams

Executed highly effective Scrum and Agile projects

Managed use and flow of A/B testing for multiple projects

Pioneered use of tools such as Rally and Quickbase to help manage project milestones

533 Ravenna Way, Hayward CA 94545

email: **************@*****.***

call: 408-***-****

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