Manager Management
Resume:
Patrice Gillespie
Email: *********@********.***
Address: PO Box 32
City: Harrison
State: OH
Zip: 45030
Country: USA
Phone: 513-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Patrice N. Gillespie
PO Box 32; Harrison, Ohio
*********.********@*****.***
EDUCATION
MS in Organization and Management with Leadership Specialty (Fall 2006)
Capella University; Minneapolis, MN
Integration Project: Training Program for the Management of Volunteers
BS in Helping Professions, Early Childhood Education Minor (Spring 1999)
Cincinnati Bible College and Seminary; Cincinnati, OH
AS in Womens Studies (Spring 1978)
Cincinnati Bible College and Seminary; Cincinnati, OH
CERTIFICATIONS AND TRAINING
Early Edge Certification
The Princeton Review (2012)
QuickBooks User Certification
QuickBooks University (2011)
Business Analysis Certification
Global Resources (2011)
Team-Building, Mentoring, and Coaching Skills for Managers Supervisors Certificate
Fred Pryor Institute (2007)
Situation Leadership Training
Situational Leadership Institute (2005)
Guerilla Marketing Training
Jay Levinson (2005)
PROFESSIONAL EXPERIENCE
University of Cincinnati Blue Ash; Blue Ash, Ohio
Adjunct Faculty
AIS 4081 Leadership and Practice (Spring 2013)
CFM Bible College; Harrison, Ohio
Adjunct Instructor
BUS201 Biblical Finances (Winter 2013)
CNS201 Counseling Through Relational Groups (Fall 2012)
The Princeton Review
School Based Instructor (current)
Responsible to teach students techniques to ace state standardized exams and college entrance exams and help prepare them for the college admissions process. Work with other faculty members, school administrators, and district personnel to help develop a college-bound culture. Be a student advocate to help students achieve their potential
Cincinnati Bible College and Seminary; Cincinnati, Ohio
Grad Assistant
Ron Henderson, Christian Education department (1999-2000)
My duties at HR Block included planning and administrating the tax training program, which included teaching 100s of classes on the topics of Taxes and Professional Development. Assigned by the regional training staff to teach management courses on the topics of conflict management, financial analysis, etc. Developed and designed Stoughton Trailers management training program to included conflict resolution, six sigma training, leadership skills, etc.
SUMMARY
Credible, effective and efficient instructor with proven expertise in conveying knowledge to learning individuals in practical business administration; Responsible for delivering quality instructions and lectures ensuring student satisfaction; Strong communications and interaction skills with a keen ability in conducting research; Thorough knowledge of business matters.
CORE COMPETENCIES
Excellent communication (both oral and written) and interpersonal skills to easily and effectively interact with individuals at all organizational levels
Strong business acumen with organizational, multi-tasking, and administrative abilities.
Demonstrated ability to work professionally, flexibly, and harmoniously as a team member.
Tact, diplomacy, and a sensitive regard for differing cultures. Able to quickly establish trusting rapport with others and skilled at working with diverse individuals
Commitment to advocating for and supporting students in all manner of student/administrative relational issues
Self-motivation, initiative, and high energy level. Thrive in fast-paced, deadline-driven environment and able to quickly make decisions and judgments
BUSINESS EXPERIENCE
ONESIMUS COACHING
Consultant
Worked with small to mid-sized companies in a consultative process to provide:
Business Assessments that included business valuations, competitive operational benchmarking, organizational analysis design, overhead analysis cost reduction.
Business Planning Services - exit strategy, feasibility studies, formal business plans, operation budgeting forecasting, strategic planning, succession planning, and tax planning
HR BLOCK
Marketing Coordinator
Developed, implemented and helped drive the marketing portion of the district-based market plans down to the office level.
Partnered with two (2) district managers to assist twenty-eight (28) Office Leaders in the development and execution of office-level local marketing plans to address the strengths and opportunities of the office staff and retail trade area while increasing marketing acumen at the office level.
Lead local marketing events/street team tactics to offer a high opportunity for growth in each district
Researched community organizations and businesses for partnership opportunities
Designed, produced and distributed compliant topical tax support collateral needed to execute local marketing tactics and programs
District Manager
Directed operations for a multi-branch district consisting of up to seventeen (17) offices. Designed and implemented operational policies to increase revenue, control expenses, and promote client satisfaction. Assessed seasonal hiring needs and hired, trained, and developed district associates to meet those needs. Oversaw employee performance to ensure total client satisfaction and managed employee relations while advising employees with job-related issues and questions.
Founded and led the innovative District Manager Peak Playbook Task Force
Trained, motivated, and coached management teams and created collaborative, team-oriented working environments where employees felt valued and respected
Reduced costs and increased productivity and efficiency by implementing performance improvement strategies.
Stoughton Trailers, LLC.
Vice President of Human Resources
Directed and led daily HR operations/functions to establish innovative HR strategies to support all levels of employees including oversight to the workers compensation claims and company benefits and safety strategies to ensure the safety, health, and welfare of all employees.
Oversaw employee performance, conduct performance appraisals/evaluations, and partner directly with employees and managers to set realistic goals and to develop performance improvement plans. Developed and led in-house training sessions and coaching workshops for managers and supervisors
Coordinated and led organization-wide activities such as benefits open enrollments, employee holiday functions, staff meetings, and philanthropic events such as the United Way in-house campaign
Possess additional experience in management with HR Block as an Assistant District Manager and Officer Manager in Cincinnati, Ohio, Wendys International as a Restaurant Manager in Miamitown, Ohio, and Director of Mount Olive Christian Preschool in New Vienna, Ohio.
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