Customer Service Representative

Patrick Clements

Email: *********@********.***

Address: **** ********** **

City: Orlando

State: FL

Zip: 32839

Country: USA

Phone: 407-***-****

Skill Level: Experienced

Salary Range: $27,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

PATRICK CLEMENTS

4400 Castlepalm Road

Orlando, FL 32839

Phone: 407-***-****

Email: *********@*****.***

SUMMARY

A solid, accurate and independent computer professional with more than ten years office and data entry experience; also possess superior interpersonal phone skills. Strengths include communication, planning and prioritizing, as well as great typing and word processing skills. Ability to learn and apply new methods quickly with minimal supervision; produces quality work while maintaining deadlines; establishes and maintains customer loyalty.

PROFESSIONAL EXPERIENCE

SUNPASS SERVICE CENTER, Orlando, FL 4/04-Present

Customer Service Specialist

* Field Calls from current and new customers. Setup new accounts, and assist existing customers with any problems concerning their accounts. Also help in the training process of new employees, helping to assure that they have all the knowledge they need to perform their job and provide the best customer service.

EPASS SERVICE CENTER, Orlando, FL 8/03-4/04

Customer Service Representative

* Fielded Calls from current and new customers. Setup new accounts, and assisted existing customers with any problems concerning their accounts.

HARCOURT INCORPORATED, Orlando, FL 1988-2002

School Textbook Publisher

Data Security Specialist 1994-2002

* Created user Ids for mainframe and notified customers in a timely manner, resulting in 100% customer satisfaction.

* Performed security and maintenance for all mainframe applications throughout the entire company, serving up to 4,000 globally.

* Ensured that all security policies and procedures were followed on an ongoing basis.

* Teamed with managers, users and clients to monitor access to security systems using proper authorization and regular maintenance.

* Participated in internal and external audits to assure the effectiveness of policies and procedures.

Data Control Clerk 1989-1994

* Prepared and delivered daily, weekly and monthly reports to internal and external destinations with accuracy and dependability.

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