Project Manager Management

Ishq Davis

Email: *********@********.***

Address: ***** ******** *****

City: Houston

State: TX

Zip: 77042

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Professional Summary

Project Management

Extensive experience in Project Management utilizing PMI standards and best practices, CSC methods, MS Project, Oracle.

Business & Budget Analysis

Experience with system analysis related to finance structuring, organizational processes, assessment design and development, strategic implementation of efficiency supports, and continuous improvement of business and information technology through software development

& business process frameworks.

Customer Relationship Management

Process and system organizational change management, external customer process management, system implementation and end-user experience training and assessment. Effective management of the full lifecycle customer relationship process from prospecting, scope of work design, stakeholder mapping, communication strategy & planning, and continuous improvement and monitoring of client relationships.

Finance

Acted as agency`s only financial resource for all federal and state level grants (allocation and calculation of resources). Served as the liaison between the federal and state level educational agents with regards to distribution, administration and application of grant level resources. Four years direct experience managing local education agents and internal stakeholders use of eGrant system (CCIP).

Training

15 (plus) years training experience with both internal and external stakeholders in areas of system and/or organizational change, process management, team building and assessment, efficiency planning, technological strategies, system redesign and program management.

Professional Experience

Business Analyst

Insight Global/Hewlett Packard - Contract Position

January 2013 - Present

Strong development knowledge (.Net, Java) and documentation skills

Experience with Agile methodology

Gather requirements from the business side.

Develop multiple platform/application solutions to include enhancements, added functionality, etc.

Document the requirements, analyze the current state of the application, identify a solution and work back and forth with the business and development teams to implement a successful solution.

Project Manager/Business Analyst (SharePoint 2010)

First Genesis & TTI International (NASA Project) - Contract Position

April 2012- November 2012

Lead project management and business analysis activities for a SharePoint 2010 implementation including custom application development using .NET framework and .aspx Forms

Serve as liaison to business and IT management, assuring adherence to the application development methodology, coordinating quality reviews of deliverables, and coordinating the allocation of resources.

Develop project estimates, work breakdown structures, forecasts, resource plans, test plans, and communication plans within an Agile environment.

Analyze solution assessment and design scope/requirements for the purpose of developing schedules traceable to program tasks.

Lead requirements design session to further define and document the product, features/functionality, capabilities, architecture, application processes/business rules, and the overall back-office platform to present options in terms of risks, business case, and to ensure overall compliance.

Define, document, and communicate user and functional requirements, configuration, data storage and retention, or workflow and business process improvement opportunities

Responsible for gathering, managing and documenting current & future state business requirements, performing gap assessments, and communicating effectively with all stakeholders.

Business Analyst (Finance & Budget)

State of Ohio Department of Education

June 2007- April 2012 (4 years 11 months) Columbus, OH

Worked with stakeholders and project teams to define requirements for internal budget processes and systems.

Work closely with senior management to lead agency financial policy and federal reporting requirements related to the priorities of the agency`s Federal Schedule and GAAP reports.

Facilitate strategies with senior management with the goal of aligning finance reporting requirements with the organization`s accounting system for the purpose of reconciliation and creating internal audit controls (Sharepoint 2010).

Responsible for the analysis, design, reengineering, and implementation of financial business processes across the agency (related to federal fiscal activities) resulting in

Work with Cognos 8 report authors to provide reporting inputs for the design of new or enhancement of existing reports and dashboards highlighting key metrics and finance trends to support insightful decision making

Responsible for grant funding (state and federal programs), allocating formula for federally-based Title grants, preparing complex financial reports, and presenting to and/or on behalf of senior management with recommendations for changes in budget related matters.

Work with functional leads and business users to understand reporting needs, and design reports using report writing tools such as SQL (Toad), MS-Access, Crystal Reports, and Microsoft Excel.

Perform Actual vs. Budget analysis, forecasting, cost allocation and tracking, and other quantitative and qualitative analyses.

Train and assist corporate service center and operations personnel with federal grant (funding and fiscal monitoring) process.

Financial Analyst/Project Coordinator

State of Ohio Department of Education

December 1999- June 2007 (8 years 6 months) State of Ohio Department of Education

Led business process improvement initiatives with the Efficiency Planning Team, which lead to a $3 million cost savings for the agency.

Appointed to the Governor`s office as a liaison for the agency to assist with defining, documenting, and communicating user and functional requirements, configuration, data storage and retention, or workflow and business process improvement opportunities when moving from Oracle Financials to Peoplesoft (FIN, HRM and CRM).

Responsible for working with Office of Budget Management on agency fiscal reporting issues.

Performed documentation and mapping of chart of accounts, reporting using this knowledge to assist IT in configuring delivered software to best meet functional needs without customization (Peoplesoft - HRM, FIN and CRM).

Conducted training for internal and external stakeholders on basic OAKS accounting system functionality [Train-the-Trainer; OAKS (Peoplesoft application) Trainer for the agency (AR/AP)].

Ensure proper control & compliance of budget processes with applicable laws, rules & accounting standards.

Assisted with the analysis, design, reengineering, and implementation of accounting system implementation to an Oracle eBusiness platform.

Client Service Supervisor/Manager

Cendant Corporation

June 1996- October 1999 (3 years 5 months) Westerville, Ohio

Provide leadership, motivation and vision to 25 direct reports. Evaluate and report on call center costs related to productivity, call performance, technology, facility and utilities.

Use or manage various contact center applications and systems; customize settings, develop metrics, monitor performance, analyze trends, or forecast call/workload levels.

Resolve conflicts either through consensus or compromise in an open, honest and positive way. Establish job and candidate requirements and selection considerations.

Developed and acted as project lead on the Gold Rewards Program (retention program to manage return customer accounts).

Additional Skills

Best Practices

PMI best practices for project implementations, understanding of ITIL v3 best practices in projects, Business Process Management

Systems/Environments:

SAP (Finance)

MS SharePoint 2010, .NET Framework, SQL database environments

MS Office Suite

Oracle E-Business

Peoplesoft (Finance and HRM).

Education

Franklin University

Master of Business Administration (MBA), Business Administration, Management and Operations

2004 - 2006

Grade: 3.5/4.0

Franklin University

Bachelor of Science (B.S.), Human Resources Management and Services

2001 - 2004

Grade: 3.0/4.0

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