Technical Support High School
Resume:
Cloud Customer Relations Management System Admin/ Technical Support
Daven Davis
abqocx@r.postjobfree.com
I am still under contract and not able to disclose the specific Cloud CRM. 201 Certification
Objective
To obtain employment with your company gaining ground and furthering the viability of customer relations to improve satisfaction and return.
Skills
Initiative, leadership,201 Certification, Windows 95 -- 7, People Shills, Driven, Dependable, hardware repair, SharePoint, SQL, c++, Technical Support, VM ware, Motivated and Compelled to Finish.
Experience
Stream Global Services Watertown 2011-201
Technical Support Professional
Customer Relations Management System Administrator
Provided accurate technical support for fortune 1000 Companies.
Automated customer case management.
Created real time product performance snapshots.
Streamlined flow of product via CRM technology.
Acquired and maintained 201 Certification
Franklin C.F Albion 2006-2011
Teachers Aid
Facilitated adult learners to overcome their deficiencies in Math, Science, Reading, Social Studies and writing.
Improved students' computer literacy through teaching Word, PowerPoint and Excel.
Reinforced material presented to develop excellence in student knowledge retention.
Syracuse City School District Math and Science Charter Syracuse 2004-2006
Technology Programmer
Enhanced student and teacher performance through alternative computer us for instruction.
Maintained all PC's for students to reinforce teaching.
Implemented training course for teachers using attendance and teaching programs.
Data entry, proxy and email server preserving the integrity of the network,
Mentor and tutor
State University of New York ESF Syracuse 2000-2004
Administrative Computing Assistant
Installed software and hardware upgrades increasing efficiency in patron use.
Maintained PC's campus wide facilitating proficiency.
Established CAV lab and network reducing lag time.
Proxy, Email, SQL servers, XP, NT, 95, ME, VISTA, 7, Technical Support.
Education SUNY Onondaga Community College Syracuse 2000-2004
Matriculation in Biology and Electrical Engineering.
2.897 GPA.
Anthony A Henninger High School Syracuse 1996- 2000
Graduated with Regents Diploma.
Bausch Lomb Excellence in Chemistry Award.
National Honor Society.
3.972 GPA.
Volunteer
Franklin School Gift Drive, Rescue Mission, Meals on Wheels, Brady Faith Center and SCSD all done in the Syracuse area.
For more information Please call or Send an email to :
abqocx@r.postjobfree.com
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