Design Service

Dave Chiu e *********@*****.*** d*v*.net/resume **6 Hanover Ave

w www.d4v3.net linkedin.com/in/davechiu Oakland, CA

Experience Designer

Profile Passionate experience designer and creative leader. Enjoys helping interdisciplinary teams produce elegant solutions that are

driven by customer insights and balanced with technological and business realities. Comfortable navigating unfamiliar territory

with incomplete information. Fast learner who believes the details make the design and the system makes the experience.

Interests include identity, reputation, and using design innovation to address pressing social and environmental needs.

Experience Day-to-day creative lead for teams of interaction designers, visual designers, strategists, and

frog technologists creating innovative products and services. Expertise in developing product and

San Francisco, CA

service ecosystems that span multiple devices and platforms across time. Responsibilities include:

Associate Creative Director lead creative teams through the entire design process; define and articulate product, service, and

October 2011 - Present experience strategy and vision; develop and articulate concepts through storytelling, prototypes,

and detailed documentation; work with creative directors to develop and maintain client

Senior Interaction Designer

relationships, and maximize team effectiveness; work with program managers to ensure on-time

April 2010 - October 2011

delivery within budget; work with creative team to align their individual professional development

Interaction Designer II goals with program needs; contribute to interaction and service design deliverables; manage

October 2008 - April 2010 and mentor three direct reports. Example program: Creative lead for a team of 13 on a 41-week

program involving 5 unique device platforms, including 2 unique mobile platforms. Program

integrated within a larger on-going effort, requiring coordination with evolving experience, brand,

business, and product guidelines.

Clients: Disney, GE, AT&T, Chase, HP, Oprah Winfrey Network, Vocollect, Synopsys, McAfee

Freelance Co-founder of txt2wrk.net, a service delivering SMS job alerts and text-to-speech job descriptions

to any mobile phone. Currently developing a pilot program with the City of San Francisco.

Interaction Designer

Co-founder of a London startup that leveraged mobile devices to promote and sustain behavior

UK & USA

change around environmental sustainability. Pitched for and secured venture capital. Developed

July 2006 - Present

service concept and business models.

Clients: txt2wrk, Fjord, Experientia, Copenhagen Institute of Interaction Design (CIID),

UK Design Council, Treehugger.com

MIT Mobile Producer and lead designer in collaboration to develop innovative visions of sustainable public

transportation, housing, and urban development. Managed eight people across four projects;

Experience Lab assisted lab director in managing relationships with directors & C-level executives; ran workshops

Cambridge, MA with partners and clients. Teaching assistant for the multidisciplinary MIT design studio Design

Without Boundaries.

Visiting Scholar

July 2007 - September 2008

Clients: Cisco, Clinton Global Initiative, Cities of Amsterdam, Seoul, & San Francisco, Telef nica

Interaction Designer Designed locative media applications for mobile devices, data-storage metaphors for next-gen

hard drives, a reputation economy leveraging ubiquitous digital identities, play experiences for

Graduate Student the next generation, and a service enabling healthy food lifestyles. Project work included service

Italy, UK, & USA design, physical computing, and GUI design.

September 2004 - June 2006

Clients: Hitachi, Orange, Mattel, France Telecom

Altera Corporation Project lead, information architect, GUI designer, and user-advocate for a variety of internal and

external projects. Projects included a web-based project-management application, a redesigned

San Jose, CA

navigation interface and Help application, and a software solution for the automated mainte-

Advanced Technical Writer nance of Help application. Primary responsibilities involved working with engineers to understand

August 2000 - August 2004 technical details, reviewing user interface designs for usability and technical accuracy, and writing

and editing Help documentation for twice-yearly software releases.

Education Honors: Phi Beta Kappa

Masters, Interaction Design, June 2006 Bachelor of Arts, English, Cum Laude, May 2000

Minor: East Asian Studies

Interaction Design Institute Ivrea University of Delaware Honors Program

Ivrea, Italy Newark, DE, USA

Select Skills & Brainstorming and concept generation; qualitative research; contextual inquiry; research synthesis;

Design Tools:

service blueprints; wireframes; participatory design sessions; interviews; storyboards; prototypes.

Interests

Photoshop, Illustrator, InDesign, OmniGraffle, Visio, iMovie, Microsoft Office, Keynote, Pages, Numbers

Software:

txt2wrk placed Third and won the Best Use of SMS award in national Apps for Communities competition sponsored by

Of Note:

the Knight Foundation and the FCC. Judges included Marc Andreessen (Andreessen Horowitz), Cory Booker (Mayor of

Newark), and Jennifer Pahlka (Code for America).

Completed Art of Leadership training program with Robert Gass, July 2011, Cortes Island, BC

Guest critic, Harvard Graduate School of Design & Stevens Institute of Technology

Raised $7,200 for the American Lung Association & bicycled over 3,500 miles across the United States in 48 days.

Sustainability, cycling, rock climbing & bouldering, entrepreneurship, reading, film, sequential art, traveling

Interests:

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