Customer Service High School
Resume:
RAMONA ATKINSON
**** ****** ******, **********, **. Catherine
******.********@*******.***
SUMMARY
Computer Science graduate with strong analytical skills and the ability to think critically. Has a solid technical
background and practical troubleshooting experience. Easily adapts to changes with an eagerness to learn.
Proficient at relationship management, having developed this expertise through work experience, volunteer
activities and cultural exchanges.
SKILLS
Microsoft Office Web Development Windows
Customer Relationship Management Software Documentation User Guide Creation
Systems
Server Management Content Management System
Structuring Use Cases Ubuntu LAMP
PHP XML Java
JavaScript HTML MySQL DBA
Object Oriented Design Linux vTiger CRM
Wordpress CSS Dreamweaver
Joomla Public Speaking Customer Service
Drupal Eclipse
EXPERIENCE
Pentwater Productions NYC 02 / 2012 - Present
Web Developer
Gathered website requirements.
Designed site look, feel and layout.
Developed website with content management system.
Configured webserver.
www.pentwaterproductions.com
Optical Solutions International 08 / 2011 - Present
Freelance Consultant
Collected and documented system requirements.
Tracked development and implementation of features to ensure they met requirements.
Researched and recommended solutions for development and implementation issues.
Implemented modifications to vTiger CRM system.
Developed documentation and user manuals.
Managed client relationship.
Performed system tests.
Developed training material and trained users.
UWI Mona Rex Nettleford Hall 09 / 2007 - 05 / 2008
Lab Technician
Provided support for students using lab equipment.
Assisted users with system access.
EDUCATION
University Of The West Indies Mona 2006 - 2011
Bachelor of Science, Computer Science
Student Representative UWI Quality Leadership.
UWI Dance Society.
St Hugh's High School For Girls 2003 - 2005
Choir, United Nation s Club
Chess Club President
Wolmer's Trust High School For Girls 1998 - 2003
Student Council Class Representative
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