Customer Service Sales

Mona Shah

*** ******* **** ****, ***********, Ontario L5V 2N9

****.****@****.***

647-***-**** www.mona-shah.com

Interactive Developer

Digital Media developer with marketing experience and technical know-how in all standard web

development tools

Passionate about where technology meets design and how technology can be leveraged to create

excellent customer communications and experiences

Web Development experience in HTML/CSS, PHP, JavaScript and E-commerce

Technical Skills www.mona-shah.com

Software Applications: Adobe: Photoshop, Illustrator, Fireworks, Dreamweaver, InDesign, Flash; Final Cut

Pro; SAP; Simply Accounting 2010; Microsoft: Word, Excel, PowerPoint, Access and Outlook

Operating Systems: Microsoft Windows 7/ XP/Vista and MAC OS X 10.5 Leopard

Programming Languages: HTML, CSS, PHP, JavaScript, ASP.NET in C# and E-commerce

Professional Experience

Vibrant Ideation & Marketing, Sales performance and experiential marketing firm, Toronto, ON

Brand Ambassador

March 2010- April 2011

Top Sales Performer for the Motorola Atrix, HTC Desire Z and Samsung Galaxy

Performed Corporate Training for the Motorola Atrix in Mississauga and Toronto

The Bean Bag Factory, Furniture Manufacturer, Mississauga, ON

Web Administration (Contract)

Nov 2009 - Feb 2010

WEBSITE ADMINISTRATION

Updated customer processes and identified improvements to customer experience

Received and processed customer orders (e-commerce, phone and in person)

Received and processed all online forms such as credit and employment applications.

Processed and managed customer accounts online

CUSTOMER SERVICE

Worked with Anu Vittal to arrange for refunds and credits for customers

Proactively worked to solve difficult customer situations when processing customer orders

Managed accounts by communicating to the business and customers about account status and

customer needs

MARKETING SUPPORT

Identified areas of improvement for the type and cost of products offered to customers

Conducted market research for new client acquisition initiatives

ADMINISTRATIVE SUPPORT

Arranged for billing for services, received payments, issued invoices, and prepared work orders

Provided support by answering phones, arranging meetings and preparing expense reports

Mona Shah

943 Bristol Road West, Mississauga, Ontario L5V 2N9

****.****@****.***

647-***-**** www.mona-shah.com

Professional Experience (cont d)

Hunter Douglas, Window Treatment Manufacturer, Brampton, ON

Marketing Assistant (Contract)

January 2009- October 2010

Prepared, presented, and arranged displays and distribution to support promotions.

Created marketing documents and presentations for marketing team and customers

Reviewed and validated all rebate forms for marketing rebate program using SAP system.

Prepared and shipped marketing samples to over 1500 dealers across Canada

Prepared and customized trade agreement contracts for all dealers

Examined customer claims for returned goods to ensure claim accuracy and fulfillment

Facilitated all communication with retail stores through communication system

Destiny Productions, Production and Promotion Company, Toronto, ON

Promotions Specialist

June 2006 October 2009

Worked with the owner/manager to promote various productions and talent acts

Developed new promotion plan to surpass attendance World Electronic Music Festival.

Lead the distribution of posters, hand bills and all promotion materials for events

Supervised production team of 5 employees in reaching daily distribution targets

Organized the development of merchandizing displays to promote WEMF 2008 festival.

Prepared weekly spreadsheets outlining budgets, promotion materials used, sales targets and

rebate forms

Developed and implemented new sales and marketing strategies with Dan Rice to increase

business and market share of WEMF while creating awareness within the club going target

market.

Education

Micro Skills, Toronto, ON

Web Development, Certified Internet Webmaster Program, 2011

Seneca College, School Of Communications Arts, Toronto, ON

Digital Media Arts, 2004-2006

Volunteer work

FITC The Design and Technology Festival, Stage Manager Assistant

Helped the speaker set up, introduced the speaker and got the room started

DigiFest 2011, Support Volunteer

Managed the venues, kept areas pristine, assisted guests and volunteers

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