Customer Service High School
Resume:
Dana Bullen's Electronic Teaching Portfolio
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Resume
Recommendations & Evaluations
Dana E. Bullen
***********@*****.*** 734-***-****
http://danabullen.weebly.com
Education
University of Michigan, School of Information, Ann Arbor, MI December 2009
Master of Science in Information, Library & Information Services and School Media
University of Michigan, School of Education, Ann Arbor, MI December 2009
State of Michigan Teaching Certificate
Library Media (ND) K-12 and English (BA) 6-12 endorsements
Albion College, Albion, MI May 2005
Bachelor of Arts in Art History and English
AC Education Abroad – Studio Art Centers International
Florence, Italy Fall 2003
Skills
Comfortable presenting information to/performing for large audiencesPositive customer service attitude, including experience providing customer service to children. Excellent communication and interpersonal skills.Strong organization and planning skills.Experience communicating and sharing information using social media tools and wikis. Ability to utilize and teach a variety of software applications, both in Mac and PC environments.
Experience
Greenhills School &Ann Arbor Community High School Fall 2009
Student Teacher: Librarian/Media Specialist
- Taught technology and research skills in collaboration with classroom teachers.
- Evaluated and researched the library layout and design.
- Created recommendations and implemented a new library layout, including moving and consolidating
the library collection.
- Performed collection development tasks, including selecting and processing new books and
deselecting materials.
- Created a library policy & procedure manual.
- Created book displays to highlight and promote the library collection.
- Updated the library website and used web 2.0 tools for advocacy and outreach.
Ann Arbor Allen Elementary School Fall 2009
Student Teacher: Librarian/Media Specialist
- Assisted in the management of all facets of a library collection.
- Facilitated book checkout for all K-5 classes.
- Taught weekly kindergarten and 4th grade classes in the media center and computer lab.
- Provided instruction for K-5 classes in the media center and the classrooms.
- Oversaw all technology troubleshooting including computers, printers, and software.
- Maintained and updated a well-organized cataloging system.
- Assisted in administering a library budget for collection development.
- Provided reference and readers advisory for students, parents, and staff.
- Promoted the library by creating displays, bulletin boards, and giving booktalks.
- Performed routine library management functions including circulation, cataloging, and shelving.
Substitute Teacher Winter 2009 - Present
Washtenaw County Districts
MIRACLE Project Summer 2009
School of Information Research Assistant
- Assisted in a project that measures the value of search engines by turning random samples of
queries into questions.
- Recorded and coded the search behavior of subjects involved in the study.
Ann Arbor Community High School Fall 2008
Guest Teacher/Observer
- Created and taught a lesson about the use of subscription databases.
- Collaborated with a faculty member to develop a lesson plan.
- Worked with the media specialist to select magazines, catalog books, and evaluate resources.
- Worked with the students one-on-one and in small groups.
- Studied school culture and effectiveness of instructional strategies through observation.
University of Michigan Graduate Library Circulation 2007 – 2009
Buhr Shelving Facility
Information Resources Assistant Associate
- Resolved problems associated with circulation and technical operations.
- Handled the more complex processing routines that have been referred by the student assistants.
- Created and modified records in the Library’s online catalog (Mirlyn).
- Charged, discharged and renewed library materials using the online circulation system.
- Handled user requests for stored materials from the University community and from the public.
- Retrieved requested materials from the stacks.
- Interpreted the library’s loan code and preservation policies.
- Assisted patrons at the public service desk and monitor the use of fragile and/or rare materials in the
reading room.
- Performed general stacks maintenance routines including shelving materials returned from circulation and
shelving new materials.
- Sorted incoming receipts for processing.
- Assumed responsibiity for the operation of the office and of the buiding security and fire systems in absence
of other supervisory personnel.
Google Digitization Project 2007-2009
University of Michigan Buhr Shelving Facility
Library Assistant
- High volume processing of books into Mirlyn.
- Creating of online book records.
- Bibliographic cataloging of monographs and serials.
- Data entry.
Target Corporation 2005 – 2006
Manager
- Managed execution by leading a group of people into accomplishing goals.
- Developed employee training to conform to standard practices issued by the corporation.
- Created schedules, logged data, managed company payroll expenditure, wrote and delivered reviews.
- Managed, developed, hired and terminated employees.
- Responsible for the productivity and general management of a 15 million dollar department.
Albion College Slide Library 2004-2005
Library Assistant
- Collaborated with art history and art teaching staff to put together slides for weekly lectures.
- Basic cataloging, filing, and data entry.
- Researched and compiled information about specific works of art for new slide creation.
Relevant Projects
Stearns Collection of Musical Instruments
Assessed, conducted, and developed a preservation policy for the University of Michigan Stearns Collection of
Musical Instruments.
University of Michigan Government Documents Center
Created an online database to track reference questions and requests for the University of Michigan Government
Documents Center.
University of Michigan Matthaei Botanical Gardens and Nichols Arboretum
Worked with the University of Michigan Botanical Gardens to create recommendations for improved
communication within the organization and for increased public awareness within the Ann Arbor community.
University of Michigan Special Collections Library
Collaborated in writing a grant for the National Endowment for the Humanities for the digitization of pamphlets
and playbills in the University of Michigan Special Collections Library.
Stone High School Media Center
Created a collection development policy statement for Stone High School media center in Ann Arbor, Michigan.
Bach Elementary School Media Center
Collaborated in writing a policy and procedure manual for Bach Elementary School media center in Ann Arbor,
Michigan.
Changes saved
Contact Information:
Dana Bullen
E-mail:
***********@*****.***
Phone: 734-***-****
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